Service Catalog Form Rules
Is it possible to use a rule on Form Submit from a Service Request to open another Service Request? Example: If I add a check box to my form in the Service Request then have a rule that when it is submitted and the check box is checked I can have different Service Request open to be filled out. Chris Trauner Network Analyst
ServiceDesk Plus 9223 Released
Dear Users, SDP 9223 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9223 : SD-63861 : Custom Header Image gets corrupted while migrating to 9222. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Location as an Asset Consideration
I have a campus environment (multiple buildings located in one site). I am considering adding each building and room number to the CMDB to allow for assets to be related to a location. It would be great to be able to have a series of dynamic drop downs that reference these locations so that location can be managed from a single location and not a custom drop down list that needs heavy management. Has anyone been able to achieve this? If so, how?
Mail Fetching status monitoring
Hi Support, Is there any way to monitor 'Mail Fetching status' for incoming and outgoing mail ? Via API/powershell/etc ? Sometimes it stopped working and you find out that after a week. Also how to start/stop mail fetching via API/powershell ? Thanks
Question regarding Field and Form Rules
Hello, I'm setting up a template in the Self-Service portal that will allow users to request a password reset. How I would like for this template to behave is that when they select "Network" or some other system from the drop down menu, the field a form rule would automatically select the group/technician responsible for network passwords. This would be easy if we just had that one system, but currently we're using around 10 different systems. Does anyone have a custom script that doesn't something
ServiceDesk Plus 9212 Released
Dear Users,
SDP 9212 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9212 SDF-39695, SDF-48909 : Option to restrict sending survey to select users/domain. It is available under "Admin>>User Survey>>Survey settings". SDF-37668 : LDAPS support added under user import. SDF-62375 : Option to enable/disable 'Email Debug' mode from Mail Server Settings page. SDF-62376 : Option to enable/disable 'Domain
DC Remote Control Copy and Paste
Hi I need some help/advice re DesktopCentral's Remote Control feature. I am finding that it doesn't support the copying of text from the controlled PC to the controller's PC but it works the other way round. Is there a way to get this working bi-directional? I am using the HTML5 option with Chrome browser, but also tried with Firefox and Edge. Thanks for any suggestions!
Unable to backup PgSQL database
OpManager build 12100. Running the backup script as advertised here https://support.zoho.com/portal/manageengine/helpcenter/articles/opmanager-backup-and-restore-for-build-9450-and-above but I get a failure: root@opmanager:/opt/ManageEngine/OpManager/bin/backup# sh BackupDB.sh -mode all -targetdb pgsql -destination /root/ file:/opt/ManageEngine/OpManager/conf/OpManager/ui.properties Please wait ! Backup DB started ..... / 29 out of 2521 tables completed. jdbc.BackupException: Error writing data
OpManager upgrade query
Good day We are wanting to test out OpMan v12 in a standalone environment (separate to our current, licenced OpMan installation) - so basically, we want the current Central server and probes to run individually to the new OpMan v12 setup. This is for numerous reasons: 1. We possible want to do a clean OpMan install as opposed to an in-place upgrade, then just migrate the monitoring configuration over in batches. 2. Tied to the above reason, we want to approach network device and netflow monitoring
Application Manager monitors
Hello, I've got a problem with Application Manager monitors which apparently are not take into account of the license and that is quite fine. Unfortunately, there was is an issue where I was trying to change one monitor assignment from 127.0.0.1 to the name of the host on which the Application Manager resides. This action made Application Manager think, the monitor(it was db monitor for mssql) is a new monitor and the count of those "free" monitors went down to 4. Neither changing assignment back
ServiceDesk Plus 9222 Released
Dear Users, SDP 9222 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9222 : SD-63479 : Failure while upgrading to builds 9207-9221, if same barcodes with different letter case are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
How to change Ip address of OpManager Server (with local db).
Hi all, I'm newbie of Opmanager software. I need to change the ip address of server (with local db), anyone have a procedure for this activity? The OS is Windows Server 2008 R2, OPManager v. 11600. Thanks you, Pietro
How to change the graphic data interval
I set the monitoring interval to 5 Min. When displaying the interface traffic graphic, if the period set to today,the graphic data interval is 5mins. if the period set to this month, the graphic data interval is 24 hours. Too few data, so the graphic is not representative. How can I change the graphic data interval to 5mins when I set the period to this month? Thanks.
400 No Host matches server name localhost
I have installed trial version on Linux from: https://www.manageengine.com/products/support-center/64045241/ManageEngine_SupportCenter_Plus_64bit.bin I think it runs ok. root@localhost:/usr/local/SupportCenter/bin# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /usr/local/SupportCenter JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Showing contract details on Request Screen
Is there a way to show the contract details of an account when a new Request is being raised, our customers can only recieve support if they hold a valid support contract and I want our Technicians to see this information as they raise a request so they can inform the customer if no support is available?
Problem with AD Self Service Plus - Get a blank page when browsing to site.
Hi, I am unable to access the site to check but possibly a licence issue from looking at the logs (maybe expired or corrupted). Service stops and starts ok and I am able to provide logs if required. Thanks Jon
ADSelfService Plus 5.3 Build 5315
Hello, Everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5315. This release fixes some major issues in the product. Issues Fixed: Login issue in Windows 10 when 'Other Users' option is used. Windows logon agent (Credential Provider) issue while establishing remote connection to any PC from Windows 10. Windows 10 users not being able to change their passwords from Ctrl-Alt-Delete screen, when password policy enforcer feature was enabled. Fixed password sync
how can I manage my office365 exchange environment from AD Manager Plus?
I have a hybrid Active directory environment, but Exchange is all in Office 365. Why doe s AD Manager Plus show no Exchange information?
Folder Size Custom Script
I am about to do upgrades and need to know how to check specific folder sizes. The custom script to check folder size suggests using <Documents>, <Music>, etc as a script argument. However, when I type in <Documents> as it suggests, the error log returns: Get-ChildItem : Cannot find path 'C:\Program Files (x86)\DesktopCentral_Agent\C omputer\Startup\1809\<Documents>' because it does not exist. At C:\Program Files (x86)\DesktopCentral_Agent\Computer\Startup\1809\FolderSize .ps1:13 char:27 It
Additional Requester Fields
Hello guys, for every Requester in my System I've added the field "Kostenstelle" and I will Import to this field data from our AD. Now my Question: What is the Table and the Name of the fields in the Database? Because I want to try something with a Script. Function of the Script: The Script is reading the Data out of the field "Kostenstelle" from the Profile of the requester - and this data should be written in a Field of a Request-Form. -> And for this I Need the Name of the Field "Kostenstelle"
Auto Add Device Note field value
Is there anyway we can auto add the value for a device note field. Currently we are now only using 1 field name in the device notes. We would like to auto add a static value to the 1 field name when a device is added to Opmanager.
Opmanager 12.1 Removing SQL monitors
Hello, In my discovery, MS SQL monitors were added. Because these monitors are set with default values, they are almost always in some form of alarm. I would like to remove all ms sql monitors until I can define thresholds, and then re add them. Problem is I cant find a way to remove said monitors en masse. I can do it per server, but there are a lot of them. Is there a way to remove all MS SQL monitors from all devices? Thanks, Blane
Logged technician as parameter for reports
Is there a way to run query using current logged technician as a parameter, to have displayed only his related data ?
Mail Fetching stopped working after update to 9.2 Build 9200
I've emailed the support contact but haven't heard back yet. I wanted to see if anyone had a resolution here. Mail stopped fetching new emails after the upgrade. Restarting the servicedesk service on the server resolves it once but it stops working after that. The status itself says it's running but the last attempt to fetch mail does not change. There are no errors on the page.
Change/Fix Opmanager URL in notification email
We have opmanager using a SSL so the URL should start with HTTPS, but when a user received a notification email from our opmanager server the url in any of the hyperlinks all start with HTTP. How can we change or fix the issue so all hyperlinks in the URL start with HTTPS? Under Settings->Basic Settings->Server Settings the server port is set for 443.
Problem with JRE when uninstalling on Ubuntu
Hello! After succeful installation and use I can't uninstall NetFlow Analyzer. root@7th-server:/opt/ManageEngine/OpManager/_uninst# ./uninstaller.bin Initializing MultiPlatform Application Launcher........ Searching JVM........ This application requires a Java Run Time Environment (JRE) to run. Searching for one on your computer was not successful. Please use the command line switch -is:javahome to specify a valid JRE. For more help use
Warning when raising requests for non-contract Accounts
Is there anyway to create a warning or alert to Support Reps & Contacts when a Request is made on an account that is not set with a current Contract? This is so that support is not provided out-of-contract without the customer being aware of the charges raised? Thanks in advance,
Windows 10 Desktop Management
Currently MS transfer the management from GPO to MDM, it would be great to support GPO Settings through the configurations and add the ability to manage the devices through MDM! Currently we must manually add the registry keys to the clients via the configurations, this is not the best solution.
Multiline field formatting in REST calls
When I issue a request to create a ticket via REST, I would like to have the description field of the ticket to be multi-lined (ie separated with new lines) In reading this https://forums.manageengine.com/topic/add-multiline-resolution-via-api I tried to format my payload to match, eg {'OPERATION_NAME': 'ADD_REQUEST', 'TECHNICIAN_KEY': '12345-67890', 'INPUT_DATA': '<Operation><Details><requester>someuser</requester><subject>test subject</subject><description>Test line1 </br> Test string 2 </br>
Update on FCR modes
Hi, Are the FCR modes as mentioned in below forum implemented? I can only see the option to mark FCR on closed requests at the moment. Is there any possibility to make Mark FCR a mandatory field when closing requests? https://forums.manageengine.com/topic/first-call-resolution-fcr-need-suggestions
ServiceDesk Plus 9220 Released
Dear Users, SDP 9220 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9220 SDF-62076 : Request collaboration: If a Technician modifies a request, the modifications are visible to all Technicians accessing that particular request. By default, the request collaboration feature works on port 8081. (If ServiceDesk Plus is configured using an alias URL, make sure you configure the same using 8081). The port
Automatic Department fill in
Hey guys, I wonder why I have to create a pick list at "additional field" everytime for a new subcategory of the service catalog or an incident for the departments tho they are imported from active directory and linked to requesters. Is it possible that I can link the new field with the list from active directory in order that I don't have to create everything new every time ? It would be way more easy and more long term efficiant if it would work like that. Just imagine the company decides to change
Database Schema
Is there a PDF or help file describing the purpose/contents of each of the database tables? Jeff Denman
Using RFID with Asset Explorer
Hi, I would like to know how compatible is this tool in case we use RFID for asset identification. How easy would it be to feed data to the system collected through an RFID system. Would we require a third party to do the RFID part if we choose to buy asset Explorer or RFID system comes with any of the Asset explorer bundles. Thanks Satheesh
Hardware monitoring
Are there any plans for such a "must have" feature as hardware monitoring inside Desktop Central? It would be really nice being able to monitor SMART, temperatures, HDD,RAM, CPU consumption and get alert when needed.
how to update Department of requester!
Please help me ! How to update Department of requester ? Please see xml code update <?xml version="1.0" encoding="UTF-8"?> <API version="1.0" > <citype> <name>Requester</name> <criterias> <criteria> <parameter> <name compOperator="IS">CI Name</name> <value>Phanvm</value> </parameter> </criteria> </criterias> <newvalue> <record> <!-- Multi
Add New User Requests in ServiceDesk
We have a template that we created to add new users. Within that template we have tasks associated with the add new user template. Some of these tasks need to be done within three days, some of them need to be done within 6 days and some of them need to be done within 30 days. We keep running into SLA violations because the add new user request itself is set for three days. We want to have the least amount of work as possible for our technician that monitor the helpdesk so we don't want to break
Custom script to create directory from request name
Hello, Instead of working with attachments in the request, we are thinking about creating a directory for every service request and add the link to this directory in the request itself. All documents related to the request will be saved in that directory. Advantage would be that there is one folder on the network with all documents and also working documents that you do not all want to save in the request itself in our case. I was wondering what the opinions are on this workflow or generally on
restarting service cause problem with license
Hi, We recently purchased NetFlow Analyzer license for 2500 interfaces. Applying license went fine, but after we restart the srvice or server the following message appears: Your current license allows only 0 Netflow Interfaces for Attacks. You can either choose limited interfaces you want to monitor here or procure a new licence. Since we could not unmanage all interfaces at once (we have 1350 interfaces) and it can not be removed portion by portion, we had to stop exporting netflow from our network
Approval Routing
Hello All, I would like to automate the sending of an approval request based on the selection of a particular field, ideally utilizing the script function under Field & Form Rules. In example: When the field "Create AD User" is set to "Yes" I would like an approval request to be automatically sent out to user@abc.com It appears I can accomplish this under Admin>Incident Template>TEMPLATENAME>Field & Form Rules> ... However...I do not know what the script would need to look like in order to accomplish
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