Delete site
We have an invalid site that was accidentally created. I have tried to remove the use of the site everywhere that I could find it. When I try to delete the site it will not allow me to do so. I get the error message "Site cannot be deleted as it is being used by a module". How would I discover where this site is being used so I can remove it and then delete the site?
How many data would retain with 10GB?
Hi, We are going to use MSSQL express with opmanage however we want to know how many data would retain with 10GB? Regards.
Group Modification Report Profiles
Can someone tell me if there is a maximum number of groups that can be added to a group modification Report profile. What I am wanting to do is monitor all groups that are managed by a particular system. I have the alerting and everything else set up and verified it is working. But don't want to get deep in the configuration then find out I cannot add all of the groups. I have roughly 1500 groups that I want to monitor.
Change status when a reply is posted (not an email reply)
Hi, is it possible to make the system change the request status to Open when a response is posted via the SSP? When we respond to a ticket, we set the status to a custom status of Awaiting Response. This stops the timer. But the when a response is posted I need it to start the timer and change the status to Open. Thanks Matt
Self Service Poortal Close button not working
Issue Description(Describe your issues here) When a requester logs onto the self service portal and clicks the Close button on a resolved request. Nothing happens. Works fine for technicians. License Info License Type = Registered Product = Standard @Name = Matthew Lancashire@ @Mobile Number = 07823 338280@ @Database Name = Microsoft SQL Server@ @Database Version = 12.00.4213@ @Current Build = 9215@ @32 / 64 bit installation = 64@ @Logged in users = 9@ @Zone = Europe/London@
How to set default priority when new ticket is logged
Hello Is there anyway to set a default priority when a ticket comes in?
Notification when Passwords are going to expire soon?
I am currently evaluating ADAuditPlus and was wondering how I can set up a report or an alert to give us a heads up on what users' passwords are going to expire soon. It would be nice to send out an email to that user with a 2 weeks notice and a follow up with a 1 week notice, to give them a heads up to change their password soon. I see this functionality is included in ADSelfService, but there has to be a way to do this in ADAuditPlus since the password policies are all set through the AD, right?
File Server Audit not excluding ~*
I recently installed the File Server Audit add-on....and even though the default exclusion include files with ~*, I'm still getting large numbers of files showing up in the change or deleted reports that start with ~*. Any one have any suggestions to resolve this? It's cluttering up my reports with a bunch of noise. Thanks
Threshold on central vs probe
Hi Support Should I configure threshold on probe or central? Thanks
Who else wants Hour:Min granularity in schedule/availability modules?
I would like to set technician availability, but it seems this is only available on a day by day basis, not hourly. I would like to set availability to the hour and minute, so that I am able to schedule after-hours on-call technician schedules, and allow technician auto-assign to auto-assign to the on-call technician, when all other technicians are unavailable, after hours. It seems I am unable to do this, as the scheduler seems not to have hour/minute settings, only day settings. I assume operational
List endpoints with two applications installed
Hi8 Is it possible to create a query which lists all workstations which have two applications installed. As I licensing project I need to determine which endpoints have Microsoft Office 2010 AND Citrix Receiver Enterprise. I've tried the GUI report and it will not bring back anything if I start using AND. Regards Paul
Updating multiple builds at once
Hi when updating to latest version and there are 5 service packs to apply, is it best to start Servicedesk after each update is applied, or can you do them all, then start the server? Thanks
Filter based on status field
When trying to create a custom filter for the Requests section the dropdown is not showing the "Status" field so I can't filter based on closed tickets. Am I doing something wrong?
Backup and other scripts not working on AD server
We have 2 server same configuration 1 in workgroup and 1 in AD. When I add server into AD, all SDP scripts doesn't working correctly. I try seen errors in scripts and I see: his cannot see filepath, and when I change filepath to absolutely( for example c:\manageengine\..). this script starts working more correctly. What you think about it? How can solve this problem?
Just installed, wrong login
Good day, I downloaded and installed SD 9.2. It looks like on screenshot. It' written that default login and password are administrator, administrator. I tried also admin\admin. Login and password are incorrect. I tried to reset password (POSTGRES database was only option while installing) with your tip. But it has no effect.
Error when entering resolutions or answering to requests
Hello, we experience an issue where everything seems to work fine but it is not or errors are shown. E.g. sometimes when adding a resolution it gives an 'an Error has occured and you have to reload the request. With answering emails it looks it was sent but nothing. With both you then have to start over.. For some reasons i do not find nothing in the logs. Could i be pointed to some sort of relief? Thanks
Blank page after changing port
After following the instructions here: https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-pfx.html to add a wilcard .pfx certificate, when trying to go to the site, it just shows a blank page, no login. It did appear that the certificate was working though. In an effort to get the page back, I reversed the process and changed back to port 80. However, it still shows a blank page. We are not using SSO. What to do to fix?
Failed to recieve 1 item as the Max Number of IT Assets exceeds license?
When we close a purchase order we get the error "Failed to recieve 1 item as the Max Number of IT Assets exceeds license", how can this be resolved?
close multiple incidents with a mail response
I'm trying to close multiple incidents as the technicians before me haven't closed the incidents upon completion. I'm doing this in order to get accurate statistics from the panel (=decrease the number of open cases) My initial thoughs were to close all the open incidents with an autoresponse where the usera, who's incidents haven't been completed, could re-open by replying to the automatically genereted mail. I'm would love to avoid going through all the 400 open incidents and "edit" - "add auto
Talk ITSM : Free training on ServiceDesk Plus | September
A completely free, 2-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 2 parts, scheduled for the 13th, and 20th of September in three different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Start your service management journey About: Broad overview of the product and basic helpdesk configurations.
Possible security hole: REST API request without technician key
Hello, I discovered a possible security hole. You can get request information without a technician key. If you enter the following in a browser you'll see what I mean: http://itildemo.servicedeskplusmsp.com/sdpapi/request/233?format=json Regards, Kerim Berkeveld
Help desk Unlocking users
Good morning! Whenever my help desk techs unlock a user the audit report shows that the account was unlocked by the service account that admanage is using to authenticate to the domain. How can I change this so that it shows the actual tech that unlocked the account? Thanks MC
Skype for Business Connector for SDP MSP
Hi, I would like to know if this works with SDP MSP as well? https://marketplace.manageengine.com/skype-busniess-connetor-for-servicedesk-plus Thanks, Jose
Custom field type: table
Hi, In the Account, I would like to add information in tabular format. To this end, I would like to suggest adding a new custom field type, namely an n x m table format. This would be very useful for me in order to save Information about the licenses bought by our customers in the account in SC, for example: License Type Product A - Basic Product A - Option 1 Product A - Option 2 Product B Product C Node-locked (permanent) 3 Server (permanent) 1 2 Node-locked (subscribed) 3 Server (subscribed) 5
Multi language support?
Does "Support Center" support multi language? Is it possible to change the interface to Arabic & farsi?how?
ServiceDesk Plus should provide “Technician search” feature to assign a technician faster
Hi team, In the "Request/Problem/Change" module, SDP provide a Drop-down box to select a technician like following: But, if the number of technician is more than 20, it will difficult for choose the target technician from the drop-down box. (actually our customer has over 60 technicians). As you known, the browser provide a search feature to locate the Technician Name by enter the first character. But unfortunately, it DOES NOT support for non-English (like Chinese). So at here, we suggestion that,
Improve L1/L2 network map demand raised by already under orders users
hi, We have under purchase client raised the improve demand of OPM 's L2 network map function, content as below: 1、Scanning support for non-Cisco devices and automatically create topology 2、After auto-discovery scan, the topology map require to add edit, save and “save as” feature 3、Scan device through SNMP communications Instead of using the ping command to auto-discovery scan (P.S. Adding device objects can automatic identification Network device and workstation [PC]) 4、Requires to support NDP,
Repopulate Servicedesk Plus data in Analytics Plus
I see mismatch in data between Servicedesk Plus and Analytics Plus. How do I delete and repopulate the data in Analytics Plus?
Change default server list view
Hi, Is there any way of changing the default list view under the server tab to show disk usage as well as CPU and Memory Utilisation in Opmanager? Kind regards Lee
BYOD Device Logging with ServiceDesk Plus
We would like to utilize the Asset Module within ServiceDesk Plus to keep an inventory of BYOD devices and the users they belong to. Has anyone done anything like this?
Business Rule is not working
Hi All, I have configured business rule as per attached snap shots however when incident it created it is not working as per rule. Auto technician is disabled as of now. Please help me. Thanks.
Move to new Server and change DB
Hi We Need to move OPManager to a new Server. The old Server was W2K3 32Bit, the new Server is W2K12 R2 64Bit. On the old Server I Upgraded OPManager to v.11 (11600). Then I made a backup of the database (the db on the old Server is mysql) > backupdb.bat -mode all -targetdb pgsql On the new Server I installed OPManager v.11 (11600, with pgsql) and run the restoredb.bat with the backup made on the old Server. The restore starts and ends with a few errors. I try to attach the debug from the restore.
Is it possible to access ADManagerPlus through a web service call?
I have a New User web application that is used to manage workflow of new users joining the company. I currently have a team that types information from the New User application into ADManagerPlus to create the user's account, email, etc. Is it possible to call a web service from within my New User web application to kick off the user account creation process?
Opmanager Advanced Reporting
Hi, I am new to manageengine. We are planning to purchase opmanager plus. I have question on Advanced Reporting Tool. Is it something that is really helpful and essential? My second question is if we purchase the perpetual license do we have to pay full annual subscription fees for Advanced Reporting or is it one time fees with the perpetual license? Thanks,
how to generate AD report for user against computer name
Hi there, I need to know that how I can generate the AD report for user against computer name as i don't know how to do this. please assist me on it Regards, Shoaib
Any Way to Exclude Certain Emails from Generating a New Request?
I could delete them from Users Database (Requester), but when the next sync from AD occurs, that User will be imported right back. I could create a Custom Trigger for that specific email address but then need to create custom .bat script to delete Ticket. Seems like there should be an easier way to do this. Thanks.
Creating a view for other technicians
I am managing the Service Desk and need to setup a view for each technician. I want to quickly look at each techs open requests with just a click. thanks, -Sean
Customize "My Summary" for Technicians
Since technicians can also be requestors, the My Summary window on the technician home page should be customizable to add entries like My Pending Requests and other entries like the requestor home page has. For features not being used, there should also be the ability to remove those from the My Summary windows as well.
Date Custom Field
Hi, Is there a way of tracking the date when the request was set 'On Hold'? I was thinking of adding a date custom field, but I'm not sure if there is an option to set the date automatically when the request changes status. Kind Regards, David
Suggestion popup covering screen
I'm always logged in as an admin, so I don't know if this is a new feature or not, but it was reported to me today that a "solution suggestion popup" started appearing for regular Requester users. I've verified that this is showing up in the wrong place, if it's supposed to be there at all. When a user starts typing in the subject line, after every spacebar hit it will apparently search in the Solutions for matching strings and present them in a popup with unfortunate size and placement: The popup
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