I'm trying to close multiple incidents as the technicians before me haven't closed the incidents upon completion.
I'm doing this in order to get accurate statistics from the panel (=decrease the number of open cases)

My initial thoughs were to close all the open incidents with an autoresponse where the usera, who's incidents haven't been completed, could re-open
by replying to the automatically genereted mail.

I'm would love to avoid going through all the 400 open incidents and "edit" - "add auto respones"- "choose auto response"  - "update status" - "send"