ServiceDesk Plus should provide “Technician search” feature to assign a technician faster
Hi team,
In the "Request/Problem/Change" module, SDP provide a
Drop-down box to select a technician like following:
But, if the number of technician is more than 20, it will difficult for choose the target technician from the drop-down box. (actually our customer has over 60 technicians).
As you known, the browser provide a search feature to locate the Technician Name by enter the first character.
But unfortunately, it DOES NOT support for non-English (like Chinese).
So at here, we suggestion that, SDP should provide a "Search technician" feature beside the "Assign" button, customer can search the technician if needed. Like following:
After search, sdp specify this technician as the target technician in the drop-down box automatically.
Thank you!