Passwords are pulling from incorrect field
I am currently evaluating PMP and ran into an issue with displaying passwords for accounts it discovered from a specific Windows server. When I click on the Display icon to look at the password for a particular account, the password actually shows as the account name and not what the password is. I verified this by creating a new Test account, discovered it with PMP, and when viewing it, the password shows as the Account name per attached.
Database Modifications by SDP Development team
Is it possible that modifications were made to the DB by the SDP Development team? I have an MSSQL function that I run every few months to create an Assets report. It has now been failing because a "Barcode" field is not valid. Based on my function, I retrieved the Barcode value from the Resources table which now contains a field labled "BarcodeID" instead of "Barcode". Were changes made to the database? Is there a way to receive notice when changes are made so I can better prepare?
My Passwords as default tab
Hello, Just wondering if there is an option in the GUI to have the 'My Passwords' tab as the default selected instead of the 'Auto Logon' tab? Thanks!
Approval issue in multi stage aproval workflow
Hi, I have an issue with Service Request approver in SDP 9118. I set a Request with a multi stage approval, using $DEPT_HEAD$ variable (see attach1). This workflow is working well with around 80% of tickets, but in some requests $DEPT_HEAD$ approver remains empty (attach2). I have already checked and in the other 20% the requester belongs to a valid Department with a valid Department Head. Can you help me? Best regards, Sutot
Changing "Change Template" on the fly
Hi Guys, I was wondering if a change request has been logged using a certain template whether it was possible to change this template on the already created CR? I've been testing this and it looks like you can only change the workflow once its logged not the actual template. Seems you have to delete the CR and raise a new one with the correct template is this the only way do do this? Best Regards
Windows service accounts
Hi, I am configuring my PMP application to manage / auto reset my Windows service accounts. I created a group containing all the servers that have service accounts using domain accounts to run them. When I display my group, I can see all the servers I selected except one. This particular server is running Windows server 2000 platform, and I believe this may be the reason. It is because the server is not in the list, that I am unable to manage the services. NB: The server was discovered without an
Why can I reset the Administrator account, but not another user on same device
Both Administrator and other user have admin rights on Windows desktop. I am able to change the password for the administrator, but get Access Denied when attempting to change the user account. Error Occurred - 2147024891 Access is denied.
Opmanager v12.1 cannot read added .mib
Hello I uploaded the mib and i cannot see the contents of it as you can see below in the picture. I also added the mib file as attachment here.
Pass-through authentication for multiple domains
Hi All, Is it possible to configure multiple domains for pass-through authentication? If so, how can this be done? Thanks
Mode field is empty (Requests)
Hi. I have some problems that occures after 1 month using ManageEngine SD (Standard Edition). When users create their requests through email or portal the "mode" field is empty (Not assigned). You can see my screenshot. Have you any ideas?
Purchase Order Idea - Received Items Suggestion
Can we get a tick box added to the receiving items pop-up box that will give us the option to either add or not add an item to the asset database? Pretty please?
Add API interface function to Integrate third-party HR systems
Hi, We encountered a strong competitor with Microsoft AD Integrate with any HR system with custom API interface on every project, they can add the data in HR system and use some script to transfer the data to the Micorsoft AD environment automatically. And PK with the competitor, cause ADM only can delegated authority to HR department and have no API Interface to receive any more data from HR system / software, so that we do not have any competitive advantage with competitor. In many case, new staff
Sites in SLA
In Configuration Wizard -> Orgaization Details -> Sites I have 2 active Sites. One called General and one called Public Safety. When I go into Configuration Wizard -> Organization Details -> Service Level Agreements, the drop-down at the top lists only Default Settings and Public Safety. Do I have to assume that Default Settings will apply to any Requester\User whose Site is not Public Safety? Will Default Settings be applied to all the Requester\Users with the Site of General? Leslie Myers City
Adding "Change Implementer" to the change temlpate and making it mandatory
Hi Folks, I have been creating new change templates in SD+ and I'm looking to see if there's a way to add the "Change Implementer" field to the template and mailing this mandatory? Currently the Change Requester has to first create the CR and then manually add the implementer afterwards. Is it possible to add this field to the template and make it mandatory so that the Requester can add the implementer at the time of logging the CR rather than afterwards? Best Regards
RSA SecurID support for ADManager Plus
Hello, We need to provide secure access to ADManager to users on Internet. How can we integrate RSA Secur ID authentication with ADmanager Plus? Thanks in advance for your help. Patrice Mariet
Workflow Notifications
Hi Guys, I am trialing your product ADManagerPLUS After playing around with it, I have decided it is very close to being a useful tool to manage workflow around user creation and termination. The problem is with the workflow email notification capabilities, they are close to being useless. Lets say for example I am a manager. I have 20 New staff stating next week, and using the workflow capability, I put in 20 requests for new staff. At this point the reviewer will get 20 emails telling them that
Erroneous execution of workflow
When I run a workflow and fails, the requester is not notified of the error and I can not re-run. I have to say the petitioner manually perform another workflow This is going to improve? I can funionar differently?
Need Notification when Users from specific Security Group are Disabled
I set up an automation to start a work order when members of a specific security group are disabled. It is working as designed, however, I need to include the actual User Names in the email being generated. Currently it is sending me an email, and when I go into the request I can click View Objects to see the actual user accounts. Is there a way to include this info in the notification email?
Send complete solution text in email
We have notification rules set up for newly entered and approved solutions. Is there a way to include the body of the solution in the email so our techs can see the solution immediately without having to click the link to view it? I didn't see an option for that in the available tags. We're using 9221. Thanks!
SDP Asset State
Hi I'm running Desktop Central Professional Edition 9.2, build 92063 and ServiceDesk Plus Professional 9.2. We have deployed the DesktopCentral agent to all computers on the domain and these have been scanned and inventoried in both Desktop Central and ServiceDesk Plus. However, when I view the Assets (Workstations Scanned/Detected) in ServiceDesk Plus, the Asset State for all of them is shown as 'In Store' (see attached image). Is this correct? Also attached is a screenshot of our Desktop Central/SDP
We found some issue in Business view map
hi, When we use the large-screen to display the business view map ,we found some issues below: 1.Device alignment and the connection line not to connect to the icon center, the line connect to the frame corner center. (This effect will be very ugly) Note: If we have change the icon size from 48*48 pix to 20*20 pix, you will see the effect below: (other manufactures product) 2. When we use the large-screen to display the business view map, the less traffic load line would not be shown with the dark
Monthly Report Technician (Manage engine support center plus)
Hi there, I need a query (Manage engine support center) that show me the information like screenshot below, and then the second report like this, Please help me to get that report. Anyway, thank you.
Google Play Application Updates for applications loaded via MDM
Hi There If I register a Google Application and deploy via MDM, when an updated version is available from google play, does it update automatically via MDM? If I have a Google Play Application already loaded on my device and I then add it into MDM and associate it to a group, does it override the google play installed version? Regards Kathryn
ServiceDesk - second 'site' within one install?
Hi, We are currently running ServiceDesk plus v9.1 build 9110. - Standard, with 5 logins. The system is currently configured for customer support tickets, created/tracked by email, and given a reference ID, e.g. #nnnn# If we wished to use our existing instance of ServiceDesk plus to track 'project' issues/tickets - is that possible? E.g. a second 'site' within the install. Or would we have to have a second instance, different incoming mail address, etc? Thanks.
JSON-WSP
Hello, It is possible monitoring JSON-WSP and what the best configuration for this monitor. I see only WSDL type for web service monitoring. Thanks a lot Jan Horáček
Windows 2012 R2 CORE - 140 updates
Incorrect missing patched detection. Newly installed Windows 2012 R2 Standard (Core) There was about 20 updates detected by WIndows Updates. DC detect 140+ updates. Dmitry
Fix for default field on Requestor instead of incident description?
I saw a post from a couple years back on this but didn't see a resolution. When you push New Incident in ServiceDesk the cursor would previously default to the Name (of requestor) field instead of the Description of the incident field. Does anyone know a way to put it back? Really handy, I always enter the users name first and this way you could just start typing.... now I have to click into the field first. SC
Business Rule - Technician list not showing
Business rules.a. To assign a technician using business rules, go to admin -> business rules (organization details section) -> choose and edit a rule -> choose the criteria -> assign a technician from the actions section. When trying the above for a new rule, the popup does not show the list of available technicians as per below. Please advise as we are using SDP 9.1 Build 9121
Default folder for updates
I recently download 3 ppm files to bring my Service Desk up to date. The files are currently in my download folder. Is there a specific folder where they should be for the upgrade? Thank you.
Technician Auto Assign in Selective Incident Templates
Hi Dears I want to use Auto Assign in the SDP but no whole of the sdp. some forms has their own technicians and for some other i want to choose auto assign technicians.At the moment auto assign option is 0/1 in the sdp. how i can use it selectively for incident templates? So Thanx
Purchase Order Main screen - New Column
I would like to see a column added to indicate if a request has been associated with a PO without actually having to go into and open each PO.
Please help me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I can not start service desk plus after changing to mysql
Java problem trying to run updatemanager
I get this error message from Updatemanager, trying to upgrade from 9005 > 9021 Updatemanager.bat @rem Please set your Java path here.set @echo off rem set JAVA_HOME=C:\ManageEngine\ServiceDesk\jre call .\setcommonenv.bat UPDATEMANAGER cd .. if NOT EXIST %JAVA_HOME%\bin\java.exe echo "Please set the JAVA_HOME parameter in" %0 if NOT EXIST %JAVA_HOME%\bin\java.exe goto FINISH set PATH=%PATH%;.\lib\native set CLASSPATH=.\lib\AdventNetUpdateManagerInstaller.jar;.\server\default\lib\jtds-1.2.jar set
Ability for Change Requesters to move back to "Planning" or "Submission"
Hi Guys, Our organisation will shortly be making the switch to a newer version of SD+ and as part of the configuration I have been asked to investigate whether it is possible for a change to be put back to "Planning" or "Submission" stages by the Change Requester once its at "Approval". Currently Change Requesters have to ask the Change Managers to do this for them on their behalf which can be cumbersome. So for example if a Change Requester creates a CR and completes the Submission and Planing
Where SD Plus stores private MD5 key? How it is protected?
Hi, dear! Where SD Plus stores MD5 private key for encryption of passwords are stored in 'aaapasswords' table of 'servicedesk' database? How this key is protected from information security threats? Thank you!
Error when create request with pendent state.
Hi, When we open a new incident using a customized or pendent state, the data are discarded and are sent to requests screen with a blank error message. I'm using the v. 9219. Someone is going through it ?
Requester close a Request.
Hi, It would be good if a requester can close their own request. If the problem is resolved on its own or they have figured it out.
Question regarding Servlet API
Greetings, I am new to Service Desk Plus. I have a question regarding the Servlet API, is there any guide or tutorial for implementing it? Cheers!
Systemd service unit for OpManager
Hi, this is the systemd service unit that we're using with OpManager. It would be nice if ManageEngine included a startup/shutdown script with systemd like we're in 2016 (maybe also with some least privilege - who needs to exec as root?!) Anyway - this goes in /etc/systemd/system/opmanager.service [Unit] Description=OpManager After=syslog.target network.target [Service] Type=simple User=root WorkingDirectory=/opt/ManageEngine/OpManager/bin ExecStart=/opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh
Writing a script to automate replies from manage engine.
Hi, Our organisation has recently requested new statuses be set up for service requests other then the standard request statuses. they have also requested that we have automatic emails sent to users explaining the status change when the status is updated. i have the script pretty much working except for one little problem. The Argument or variable i was using to cheat in their email address isn't working how I hoped. rather then pulling in the requester's email address it adds the email address of
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