Add external email to existing reuest history
On many occasions I need to include emails in a request to document the work being performed. Right now I Copy / Paste the email from the Outlook client into a Note entry. Is there anyway to add external directly into the ticket? we use Microsoft Exchange email server. Sal
Run From Scheduled Task
Hello, I am looking to create a scheduled task that runs EventLog Analyzer each day. I am having some issues with getting the parameters correct and am hoping someone can provide me with the answer for this. I'm not certain if I need to create a batch file that the scheduled task runs, or if I can just point a scheduled task to run the program at jre\bin\javaw.exe. Thank you for your help.
AD Manager Suggestion
I think it would be a great idea to have visual diagrams for each feature so new users of the product could see all the components that need to be reviewed for a function to work. This would include what is field data (They usually just fill in once), configuration (What they fill in to setup the service) etc. I started by creating one myself in the early days of use, It's likely wrong but feel this would be a great help for relationships of each function. My plan is to develop one matrix for ourselves
Request created by Technician with status 'On Hold'
When a technician creates a ticket on behalf of a customer with the status of 'On Hold', the ticket does not get created. Note that the 'On Hold' status is set to stop the timer.
Inventory report
How do I produce a report that shows the devices being monitored and include all the alerting parameters e.g disk levels, cpu, memory, but also include the polling intervals, repeats and the notification profiles. It will be a big report, but the idea is to have a way of checking the setup without having to run through 1000's of browser pages. Either a report or a bit of sql would be ideal.
ManageEngine ADSelfService Portal - Unlock Account not working
Hi, I've just deployed ManageEngine's ADSelfService and noticed that the account unlock feature doesn't appear to work. I've gone through the steps of enrollment then went on to lock the account, go through the unlock account feature, get a confirmation that my account is unlocked but when I look in Active Directory, the account's properties still indicate the account is locked. Can someone let me know what is the best way to troubleshoot this? I can see the unlock request logged in the dashboard
After the latest upgrade I now have 3 phone number fields only need one.
After the latest upgrade I now have 3 phone number fields only need one. Version 9.2 Build 9224 I then went into Helpdesk > Incident - Additional Fields and deleted the 2 extras ones. Now I have none. I tried to recreate it but nothing happens. Called support but got answering machine.
Label Approval Stages
We do some development work that processes through ServiceDesk and I have been asked to label the approval stages so we specifically know what the approval was for: -- ie UAT, QA, etc
Query regarding Windows Event Log scheduled csv report
Hi all, We are using the free version to see if this tool can help us monitor files from core servers. Has anyone come across the free version having issues formatting excel spread sheets usernames? I have an issue where all usernames with more than one - cut off the end of the username after the second - in the csv file This occurs when scheduled or run as is. I'm not sure if because we are using the free version whether the paid for version has some features which may correct this.
What are the Criteria used for updating the Request "Last Update Time"
What criteria is used to determine when the "Last Update Time" is updated. When working in a Request and performing updates to the Tasks or Work Log the "Last Update Time" is not affected by the addition of information. When a technician is working on multiple requests and is updating a Task or WorkLog, it is helpful to know what they are working on by seeing a current time stamp associated with the request on the main view...not having to drill into the history of each technician's request. So...what
HP MIBs import error
After uploading the MIBs in the MIB Browser we encounter the following errors: Error parsing MIB:vc-domain.mib Exception while loading MIB:Could not parse the file C:/MANAGE~1/OPMANA~1/./mibs/vc-domain-mib.mib. The error occured at the line no: 362 ,column: 22. The identifier should not start or end with number or special character. Error parsing MIB:vc-module.mib Exception while loading MIB:Could not parse the file C:/MANAGE~1/OPMANA~1/./mibs/vc-module-mib.mib. Couldn't resolve these TC constructs
Scheduling one single report for many domains
Hi, is it possible to generate one single report about objects in more than one domain ? if not, technically can this be implemented as a new feature?
Application Manager 12800 Can't add monitor Amazon
We found problems about Application Manager 12800 Can't add monitor Amazon Could you help us to solve problem We have 1 admin server and 2 manage server Some log com.maverick.ssh.SshConnector - This Maverick Legacy API product is licensed to Zoho Corporation Private Limited [30 Jul 2016 15:49:26:920] SYS_ERR: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated [30 Jul 2016 15:49:26:920] SYS_ERR: at com.sun.net.ssl.internal.ssl.SSLSessionImpl.getPeerCertificates(Unknown Source) [30 Jul
AD User delegation
Hi support team, Does the ADManager plus have a report to clarify whom of the domain users have admin delegation on any objects in active directory ? If the answer no, there is any work round ?
New 2 Factor Authentication Method - Not SMS
Hello, A draft version FISMA of security standards says SMS is not a secure way to transmit passcodes. Are there any plans to add the ability to use Google Authenticator or some other method to to AD Self Service Plus? Thanks,
Desktop Central Server Dead
Hello! The hard drive on my desktop central server died and I am unable to retrieve the desktop central files and database. I will need to fresh install Desktop Central on a new machine. Once I do this how to I get it to talk to all of the machines with the agent already installed? Or will it find them automatically? Thanks for any help!
Powershell: How to attach a file
I have a problem. I want to use the API to attach a file to an request. The problem is that I can only find examples how this is done with C# or Java. But I specifily need to do it with powershell. Is this even possible? I want to to be done when the request is created. But a second API request that attach a file to an existing request is fine too.
Connect to SIEM or Big Data System?
Hey AD Audit Plus Team, any news on the integration of AD Audit events to log into some kind of SIEM or Big Data System? It was asked for often in the last years and due to higher intrest in centralized security reporting in companys i'ld love to see that feature in future releases. Or is there a timeline yet? Thanks Alex
Upgrade NCM 12.0 to 12.1
Hi, i have a NCM 12.0 installation on a linux machine, is there a way to upgrade to NCM 12.1? Regards, Christian
Exporting All Account details from SDP MSP
Hi Team, Do we have any SQL Query from which we can export All the Account's and it's details such as Operational Hours, SLA, Holidays for each of the site. We are using SDP MSP - 8.3 Build 8315 With MS SQL as database. Thank you, Rohit Pol
Update On Hold Status and OnHoldComments for existing Incident.
Hi, I would like to update Status "On Hold" with "OnHoldComments" for existing Incident using manage engine service desk REST API. Regards, Govind.
Category and Group
We just updated ServiceDesk Plus to version 9.2 build 9225. Since we did the upgrade all of our templates have shown two Category and two Group fields. Before the upgrade there was only one of each. The default templates all have only one category and one group fields but it still goes back to the two when a ticket is trying to be created.
Archived request
Hi, Where the archived requests are placed? In which table in database and in which folder? Best regards
Sub resource groups
I want to be able to add a parent group, and have multiple sub groups attached for the purpose of auto password changing. I reviewed the PMP help document on resource groups, and it says it is possible, I am not finding the option. Has it been removed? I am using version 8.4.0 build 8401.
Can't load APC Powernet417 MIB in ManageEngine, keep getting the following message:
I keep getting the message: Loading MIBs Failed: Aborting ... null <OK> Anyone else have this problem? I Appreciate any assistance. Thanks in advance.
Preventive Maintenance & Business Rules
Hi, We have a Preventive Maintenance task that runs Mon-Fri. When we have bank holidays the ticket is not breached for the SLA, but still sits there for us to action. Is there any way to create a rule that says , if a request meeting a certain criteria on a certain day , then it is closed ? I've looked the Business Rules : Category is <Category x> Set to <Closed> is fine, but can a data be referenced, even if it means scripting or having a field autofill (Bank holiday Y/N) to reference ? We have
HTML5 instead of Adobe Flash
I'm curious if Manage Engine would give some thought to moving away from the use of Adobe's Flash platform and consider using HTML5 instead. Flash seems to have more security incidents by the day and I continue to look for ways to minimize my company's exposure to it. Not to mention we would like to be able to view SDP on hardware that will never, ever support Flash.
Unable to start PMP agent
I am trying to start the PMP agent on one of my domain controllers; however, I am encountering Error 1067: The process terminated unexpectedly. I have been successful on other servers, but just not this one. I checked the logs, and below is the response. IsValidCert() :The commonName is (NCDS-PMP) and the hostName is (NCDS-PMP) IsValidCert() : Certification verification failed PMP Logs : Agent started I can browse to the PMP server / web portal from the DC server, and I even tried installing the
Switch port mapping map
Good morning, I am hoping someone can help me with creating an infrastructure view (map); We use a mobile work scheme so very few people have fixed desks, as a result the users all move around using their laptops on hot-desks, I've mapped each of the switch ports connected to the desks and given them a description on the switch which i can see fine in Switch port mapper as the alias. I am trying to create a map using the office floor plan showing the interface on the desk in question, i know i can
Change default personal categories
Hello Everyone, Is there a way to centrally modify the personal categories in Password Manager Pro? We would like to begin using this feature within the organization, but would like to change the naming convention for the default categories so as not to encourage employees to store banking or credit card information. Is this possible?
Linux HA Setup Problem
Build 8404 I have the HA configuration on a new secondary server, per documentation, and have also corrected permission errors on the directories after the hapack install. However, when starting pmp-service on the secondary server, it returns the following 'could not create connection' error, and then postgres shuts down. I could use some help resolving this HA config issue. [21:03:37:783]|[08-03-2016]|[com.adventnet.mfw.Server]|[SEVERE]|[16]: STACK TRACE| java.lang.Exception: Exception while initializing
column re-ordering in personal passwords on 8502 (and some previous versions)
Has anyone else seen the columns re-ordered in their personal passwords in PMP? I have one category defined with two masked fileds and after upgrading from 8501 to 8502, the two fields have been swapped. Before the ugprade it was: Service Name Service URL Hidden1 Hidden2 Tags and after the upgrade, the columns were ordered like this: Service Name Service URL Hidden2 Hidden1 Tags I've had this occur before, and it doesn't happen every upgrade.
Restore IP GROUP
Hello. I need to restore the devices that were in IP GROUP, which file or folder this recorded ?
Table Alias
Good day, What table contains the table aliases? Regards,
Custom Report
I would like to know if I could have a custom report that would show everything about an account in one line. I have the below report, but this report duplicates the entire line just to show they have multiple products associated. I would like the report to just list all products in one field. See attachment. SELECT org.NAME "Account",org.NAME "Account",cust_fields.UDF_CHAR1 "Branch Of Service",cust_fields.UDF_CHAR2 "Region",cust_fields.UDF_CHAR4 "Base",cust_fields.UDF_CHAR5 "Program",cust_fields.UDF_LONG1
How to add new project in Manage Engine Service Deskplus ?
How to add new project in Manage Engine Service Deskplus ?
Adding new monitor for Check Point Firewalls - not working
I am trying to add a custom monitor for querying our Check Point VSX firewalls. I already have devices added via SNMPv3 and getting interface statistics, however, I am looking for more specific Check Point data. I have done the following but not sure what I am missing: 1) downloaded and imported the Check Point MIB into the \ManageEngine\OpManager\mibs directory. 2) go to Settings | Monitoring | Device Templates and edit the Check Point Firewall 3) click Add Monitor, click SNMP tab 4) click From
Is there way to have Tools on Opm Central?
Hi Support, As above subject, is it possible to have Device's tools such as Ping, Trace route, Browse, RDP and Telnet on Central console? Thanks
Manage Engine - Apps Manager Compatibility
I was wondering where can I find a full list of all the supported monitors (including the version) for Apps Manager, by technology. I am looking specifically if ME Apps Manager 11 supports HP UX 11.11. Thank you! -Robert
Removing Managed Server
Hi Team, Greetings for the day! I am looking for the steps to safely remove one of the APM Managed Server installation and it's files and also remove the Managed server from the Admin server console and all it's monitors. Thank you, Rohit Pol Amicus ITS
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