Service desk fails to start after updating ADManager
We run both the service desk and ADManager from the same virtual server...after updating ADManager to the latest version, I now get this error in my event logs, and Service Desk will not launch: pg_ctl: another server might be running; trying to start server anyway I am not familiar enough with PostgreSQL to troubleshoot this. Suggestions?
Create Request without user name and password of technician in servlet
Hi Dears I want to use servlet API to create request in SDP. in this module i have to send user name and password of technicians in clear mode and this is not secure. how i can use it secure without sending password clearly? Thanx
Folder Permissions for User, Directory Depth
Hello; My company is currently evaluating the software for SOX requirements. I was curious to see if there was any configuration available for directory depth. say I wanted to go only a few levels deep from a certain directory like E:\libs. Is there any way to do this? Thank you.
Directory Depth, User Access to Folders report
Hello; My company is currently evaluating ADManager plus. We like the reporting for SOX requirements but were wondering about customization. When I search a directory for users, I cannot find a place to configure directory depth. Say I wanted to move 2 levels past a directory called C:\ABC. Is this option available? Thank you.
Netflow Analyzer does not start
Hi, My netflow analyzer instance stop suddenly, when I try to star its fails: Running ManageEngine NetFlow Analyzer... wrapper | --> Wrapper Started as Console wrapper | Java Service Wrapper Professional Edition 64-bit 3.5.15 wrapper | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. wrapper | http://wrapper.tanukisoftware.com wrapper | Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine NetFlow Analyzer 9 wrapper | wrapper | Launching a JVM... jvm 1 | WrapperManager:
Creating a workflow for ICMP monitoring. Need help.
Hello, My OpManager version is 12.1. I am trying to create a behavior concerning ICMP availabilty. Currently, within OpManager 12.1, you can not alter the behavior of availability monitoring (ICMP monitoring). 1 miss poll is notification, 3 is warning, and 5 is critical. I am attempting to use workflows to go around this restriction. The desired behavior is as such. If a poll is missed, there is a delay, after that delay Opmanager will try to ping the device again. If usuccessful, there will be
Update 92073 awful Filters
Hello After update to 92073 Filter works very bad. 1. Filtering tool inconvenient to compare with previous! More actions required. Click to FILTER button, click to + , choose criteria (it was EQUAL by default) . 2. Chrome 51 (last patch) click to APPLY freezing page 3. IE11 and Chrome - Choosing "Value" window - works incorrect for items in list. It's jump to TOP when I try to choose item from bottom. Cache is cleared. Tried in Private mode. Dmitry
Agent with permissions for 1 business group logs in and only has access to another business group
Only fix is to disable login and enter new login. Happening with an agent every day now another.
Emails sent from company lotus notes being routed to wrong business group
Luckily this not happening with external customers. Employee sends email with correct email address however it changes and routes to different business group. They do not always go to same business group either. What can we do?
Unified Agent software deployment
OK then. I created a package for a new software we are using for our laptops. It is called Bluecoat Unified Agent. I modified the MSI installer using InstEd. I tested the install on my PC (using the /quitet and /norestart) and it worked without showing anything on screen. I setup an install for this package on Desktop Central and attempted to install it on some of our laptop and I get "Fatal error during installation." on all of them. Any idea what could be causing this? I created 2 packages, one
File folder operation configuration needs "deployment settings" option
Really all configurations should have the deployment settings option available (example: custom scripts configurations need it too) We need to push a a file to a directory that wont exist until after our software deployment configuration runs with the deployments settings set between 12 - 3am Easy I thought.. I'll just set my file folder operation to run between 3 - 6am except I dont have the option to pick a deployment policy in the file folder operation configuration. That is really inconvenient!
Not able to access the Analytics URL from the network
Hi Team, I have installed the Manageengine Servicedesk Plus and Analytics Plus on the same system.I am able to access the Service desk plus URL from the network but not able to access the Analytics Plus URL from the network. I am able to telnet the 8443 (Analytics Plus) TCP port from the network but URL is not working. It will be very helpful if anyone can help me to fix this. Servicedesk Plus URL: https://<domainname> Analytics Plus URL: https://<domainname>:8443 With Regards Atul Aggarwal
ServiceDesk Plus 9221 Released
Dear Users, SDP 9221 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9221 : SD-63530 : Unable to create a Request with "On Hold" status through web form. In an environment where the default Request Template is set with status as "On Hold", then the creation of Request gets failed and eventually mail fetching gets stopped. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Where to find info on SDF-#s and SD-#s?
I'm working through a test plan for upgrading our system to the current version and I like to look at the original issue in the forum where an item was reported. I can't always find it, so I looked here: https://creator.zoho.com/servicedeskplus/sdp-known-issues/# It seems that many items aren't on this list. Especially a lot of requests we have pending for our company. Does anyone know where to find a status update on Feature/Issue requests? Thank you! SDF-46506 The feature to automatically close
How can I monitor SNMP tables?
Hi, OpManager build 12100. I have a number of machines I need to monitor. They have various configurations for hardware parameters, eg. Chassis Fans stats. For a single machine, the stats are ordered like this (via smpwalk): F5-BIGIP-SYSTEM-MIB::sysChassisFanNumber.0 = INTEGER: 4 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.1 = INTEGER: 1 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.2 = INTEGER: 2 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.3 = INTEGER: 3 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.4 = INTEGER: 4
two ports 8080 and 8081
after updating to 9220 9212 with the system began to work on two ports 8080 and 8081. How to fix the error. Thank you
Due date settings don't take into account while the call is with the customer, is that intentional?
Hi SC, We are looking to put some SLA's in place where the Due Date, which I understand is created when the call initially comes in and have seen in the help how this takes the appropriate SLA to configure this. We have an SLA where the response and a resolve times are based around the status , Critical, Minor etc. The have a couple of problems which you might be able to help me work round. One is that the Due date is assigned when the request comes in, if this is assigned as Critical and we change
Unable to delete SNMP monitor
Under the 12100 build I can't find an option to delete a few SNMP custom monitors that I created with a testing purpose. I'm not trying to remove the monitor-template association, I need to delete the custom monitor from the list. As you can see from the screenshot, under "Configuration", "Monitors", "Performance Monitor" there's no way to delete the custom-defined ones (the two "F5 device" ones). By the way, there's also no options to easily search them: there are hundreds, a search function should
Specifics of Incident vs. request in the interface
There seems to be a really muddy definition of Incident vs Requests (and the ways they are defined) in the interface. Tickets are defined as 'Incidents' in the technician interface but defined as 'Requests' when shown in the self service portal? Seems that any 'incident template' created that is set to 'show to requester' is identified as a 'Request' in the portal, even if it is technically an incident. With or without a service category I don't mind changing our workflows to fit what SDP allows
Notification to requester only for specified groups
We are using ServiceDesk for different groups. Now I need notify the requester with email on every change of the ticket. But this email-notification should only be sent for specified groups, because not all groups want to inform the requester. Do you have a solution for this?
Edit Functions in Technicians Roles
Hi, Is there a way to disable the edit function that you can change everything including the description of the request while keeping the function of merge request, stop timer and assigning technicians. Basically we don't want the technician to has access to change the details of the request except when they need to put it on hold, merge or assigning to different technicians. Whenever I enable these functions it allows the request to be edited to the point of everything can be change. Thanks
Requester User Groups
Hi Dears Is there any way to set a combo box to be shown for requesters to list which User Groups he/she is assigned? now i have to search that user in my all user groups to edit/add/delete his/her. Thanx a lot
Schedule import of CIs
Is it possible to schedule an import of CIs with ServiceDesk Plus? We have an inventory system from which we can export data to a CSV file but we'd like to schedule an import of this file in SDP. Thanks.
Members of Groups report not working correctly
We run a scheduled report to list the members of all the groups in a particular OU. We have noticed however that the report is not listing the members of the groups correctly. For instance we have one user that is a member of a group which we can see in AD but the report is not showing this user as a member of that group. Is this a bug or an issue somewhere else? We are on build 6.3.8.6380 of AD Manager Plus
Paste should be allowed when changing password
Hi folks, On the AD change password page, you really should allow users to paste in a password. With this, users can use a good random password management tool to generate a strong password. Without this, user's are more likely to type in easy/weak passwords. At the very least, this should be a configurable option for administrators. The fact is, I know of no other site that disables copy and paste for password changes: not Google, not Microsoft, not Amazon, etc. Thanks, Mark
Can the SLA perform other actions?
We set up an SLA for 24 hours. From what I can tell, when the SLA is reached, we can assign an action that elevates the ticket. Is it possible to set another action? What we would like to happen is when the SLA is reached, it emails either the technician it is assigned to or emails a manager saying the SLA has been reached and the ticket should be acted upon.
Not getting instant emails
Hi I am not getting an instant email when a device goes offline but i do get a test email what is the problem i am using the latest free version I am trying to setup a monitoring system for an ISP and they can only buy after i have proven the product works well and what is the best sms module for sms notifications.Is it possible to merge 20 subnets that are on different networks and in different locations over the internet to create one Noc station
Regarding OpManager Bld 12100 and screen size
Hi First time poster here. I'm running a demo for 12100 (currently using 11x) and wondering is there a way to expand the page content? I have a beautiful Apple 17" display and when I open Opmanager it only takes up half the browser screen...is there anyway to allow the content to expand as wide as the browser screen? It would make it much easier (IMHO) and woudl allow things like the VMWare map to display a little clearer.
Questions about device templates. Opman 12.1
Good morning, So, while working on deploying our environment in OpManager, I found an interesting peculiarity. Our entire environment is virtual, save for a few devices here and there. During the discovery process, I first added the vcenter devices to detect all of our resident servers and later added SNMP to those devices. On the inventory screen, it shows these servers as part of the following groups; Category -> Servers Type -> Windows 2012R2 Now, I later came to learn that if you add a device
Set Default "Log On To" Domain in AD Manager Plus
Is there a way to set the default "Log On To" domain for Technicians logging into ADManager Plus? It appears that it defaults to the first domain in alphabetical order. I'd like to set another domain as the default but I'm unable to find the setting. Any help would be appreciated!
Password Expiry Notifications
Hi, guys.... Some users in my environnement recieve password expiry notifications even when they change it. Is it a Bug of the application? Thanks for your intervention. Best regards
Shutdown Problems on Linux 9.2 Build 9220
Hi, we are having shutdown problems with the latest version. executing the command as usual: ./shutdown.sh -S in ManageEngine/ServiceDesk/bin/ doesn't do anything, stays/hangs. Our version 9.2 Build 9220 Debian Linux latest (64bit) The only way to stop it is by killing the process. After killing the process the usual shutdown messages will occur. This error is reproducible on our system. Please help. Kind Regards, Per
Very slow to load 'Requests' page and generally very slow
I wonder if anybody else has this issue. When we access SCP it's very slow to load when we click requests page. Even is we change the lines to show 10 requests per page. We have tied the Java memory fix and the MySql memory fix but do not seem to be getting anywhere fast. Its causing a real issue. The server is it running on has lots of free resources and doesn't seem to be getting maxed out on anything. Have been working with ME support but wondered if anybody else has any ideas/suggestions to speed
MSI package command switches
When you configure a new MSI deployment package, does Desktop Central automatically add any command switches? I am trying to add /quiet and /norestart and it says invalid command line argument.
Desktop Central MDM Reports
Hi, is it possible to generate reports on cell data usage? Thanks.
Can someone tell me what table and field a users username & email is stored in?
I was able to find it in the UserAccountInfo table, but that is tied to workstations. I need it related directly to the userid in AAAUser. Thanks!
Receiving Multiple Notifications When Assigning a Task to a Support Group?
Hello, When I am creating a task in build 9217, and assigning it to a support group, it is sending that notification to everyone in that group 3 times. Sometimes it only sent 2 times, but now is consistently sending 3 times to everyone in the group. I tried restarting the ManageEngine Services, but still the same thing is happening. I've also done the following troubleshooting: Deleted all text from the notification template, then recreated it Disabled the notifications then re-enabled them Ensured
Unable to monitor Windows2000 syslog
Hi, I add Windows2000 host at eventlog-analyzer and success to verify login one time only after the second time verify login it's fail with error message "The RPC server is unavailable 0x800706ba" any idea what happen? Thanks
Vendor Details Updated
Dear Support, Is there any way to give a general technician/requesttor to update the vendor details? I am the ME admin and i can see vendor icon and update everything but they cannot. Thanks.
SysLog Threads are busy
Hi Team, i have problem when i try to load OPmanager in disk D:, i can see in the log archive: SysLogScheduler Pending tasks count exceeds 10000 I move opmanager folder from C: to D: because i didnt have more space. Thanks
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