OS Deployer now supports Windows 10
Hi Folks, Greetings from OS Deployer!!! We are glad to let you know that we have updated to the new version of OS Deployer (OSD 5.0.3,124) on our website. We take this opportunity to thank all our customers and users for their feedback and continuous support. Highlights of New update Supports deployment of Windows 10 OS Now get updated for free and kick start your deployment across Windows 10 machines. Full Download: https://www.manageengine.com/products/os-deployer/download.html Product website: https://www.manageengine.com/products/os-deployer/
LDAP integration Need to Disable Password Resets
We've integrated LDAP with Service Desk MSP and using FreeIPA to manage our accounts. The "Change Password" link under "Personalize" doesn't integrate back into LDAP/FreeIPA to actually change a user's password. Is there a way to disable the "Change Password" option so it isn't available? Also the "Forgot Password" link on the login page doesn't actually change the password for the user in LDAP/FreeIPA so we'd like to disable that link as well. Also, it appears that under the Self_service Portal
How to pass login details to Manageengine from a Portal
Hi, We have a new web portal we are using for our external customers to access various applications that we provide them. One of the applications I want them to access is Manageengine to allow them log a ticket, view etc etc. The user will be logging into this portal, is there any way we can have them pass these login details through to Manageengine without the need for them to re-login again? Is there an API that can do this or similar. Any help greatly appreciated. Joe.
Can i force the users register with external email?
Hello Team, We are using the AD SelfService Plus 5.3 (5313) 64bit, and we are trying to prevent que users register with the company email and force to use a external email. Is possivel? any idea.? thanks! Pedro
How can you POST a user ID/password to Service Desk+ login page
Currently we have a CMS based website that our users log into with a user name and password stored in the cms DB not in AD/LDAP. I can get my Db admin to export the users and password and do a import into SD+ but i wanted to know if anyone knew or tried to post login info to the logon page to make like a "pass through authentication"... If you look at the login page code you will see <input name="j_username" type="text" class="formStyle" id="username"> <input name="j_password" type="password"
Custom groups using custom data
I would like to be able to create custom groups using the custom data fields. Is this possible? For example, I add location information and would like to create a custom group based on that location. I don't see how to do this. We are on version 90029 but planning on updating soon. If it's not in our current version is it in the new version? Thanks! Amanda
Report AM/PM Incorrect
Reports that are generated have the incorrect AM/PM ... the date is correct however the AM/PM is reversed. For example if a complaint is generated at 11.20 A.M the time in the report is shown as 11.20 PM and vice versa ... The time however is correct in the request details view.. What could be the problem ?
Why do reports output groups with a space after each
Hi, When we export a report and say, we're looking at the groups someone is in, it provides a list in the CSV but each one has a space after it. This is a slight annoyance as when importing this into Excel you have to remove the space for each. Is this by design ? It's only after the 1st group item, which means you normally get Domain Users,_Group1,_Group2,_Group3 etc.(Where _ represents a space). Any advice or reason for this ? I'd prefer no space myself :-) A
Is there a trigger in the CSV file for Adding or remove Group Memberships
I would like to automate a task to automatically update group memberships. Adding users to groups works fine. Is there a trigger in the csv file that would tell ADManger plus to remove the group instead of add. Is it possible to have both add and remove in the same csv file? Thanks, Ryan Dearman.
Why does updating using a CSV file only show 100 rows?
I am updating multiple users with multiple groups. In my CSV file I have headers for sAMAccountName and memberOf. There are 211 lines in the spreadsheet being updated, but when I run the import this only shows 100 lines. Is this maxing out at 100 or is it updating all of the users? I am using Modify Users using CSV. Thanks, Ryan Dearman
Report Query Required
Can I please have the query for the following report : Details of all complaints that have been Referred to a specific team by a technician. For Example; A technician who has been assigned a complaint , assigns it further to a team (Refer to Printer Team (that is also fed in the system as a technician) ) . I would like a report that shows details of such a complaint. The following field are required: Name of technician initially assigned to Name of team referred to Creation Date Referred Date
LastLogonTime
Hi there, I was testing ADManager Plus on a trial basis. I added a custom attribute called "Last Logon Time" using the LDAP attribute "lastLogon" for User reports. I could then select this attribute in the "Password Never Expires Users" Report under Password Reports. Now that I have purchased ADManager Plus, it won't let me create the attribute in my new installation of ADManager Plus. It says the attribute is already in use however I cannot select this attribute in the "Password Never Expires
Email Commands - Generating Email Reply to Customer
Hi, We're rolling out ServiceDesk Plus later this year and one of Remote Technicians prefers to use email instead of the Web Interface. I've tested these Commands today and am much more comfortable with the process; what can be done and how to do it. What I didn't see or know if possible, is if there's a way to email a customer though ServiceDesk via an Email Command. Obviously they could email customer directly then parse Request via Email Commands. Curious if there's a command for "Reply/Send"
Mail Attribute Label of LDAP settings while importing users from AD on Linux
Hello! I'm trying to import users from Active Directory (2012 R2) to Service Desk (9.2 Build 9213) on Linux (Debian 8) using LDAP. That works great with default settings. However, I need to import users' e-mails from field called "wWWHomePage" instead of the default one. So, I change Mail Attribute Label of LDAP settings to wWWHomePage but that does not do the trick, e-mails are still imported from the default field. Could you kindly help to resolve the issue?
Survey Results Purge?
Is there any way to purge survey results to start over? Also in a survey where it says "Any other comments or suggestions" at the bottom, is there a way to change the wording of this?
Automating Reports
Is there a way to schedule a job to automate reports. For example I would like it to provide a report on group memberships on a monthly basis. Thanks, Ryan Dearman
Cache monitor out of date
On the Community tab in ServiceDesk Plus (9.2 Build 9211), when I click Cache Monitor, all the entries listed are really out of date - 2013 is the latest year showing! How can I fix this? Pete
ServiceDesk-plus
Dear support, I'm new to service desk and I need your clarification on my new installation. I just installed servicedesk application free and standard edition on Linux server and I observed that I could not open the some modules like add Technician, Requester, LDAP e.tc. It gives error with message Sorry an error has occured Unknown error occured while processing your request. Kindly help Regards Olawale.
Response time escalation notification mail not working properly all the time
Hi team I am able to receive notification mails related to " Response time escalation " some time only . not for all the tickets . Please find the log file. waiting for your quick support. Regards, Swadi 8884664876
ServiceDesk Plus don't start like a service. The service is EXITED
ServiceDesk Plus don't start like a service. The service is EXITED I do all the installlation, but when I load the service with chkconfig application, the service is loaded, activated but Exited. When I run manually ServiceDesk Plus, work well. But I need run like a service. My SO is CENTOS 7. Q: How I can get running in my service? Regards
Assets Management
Dear All, How can I treat the retired server 2003 in the assets? First, I removed all the licensed software. Should I delete the machine from asset list or just change the status to retired? And what you all basically do in this kind of state? Thanks everyone.
Technic cannot see a request
Hello, I have a question about assigning user requests in Helpdesk. We have a small system with 3 technical engineers and we tried to split their work. Now when user write any request for help, all technics are unable to see it. We can assign this request to technic, but when he want to see the request is not able. He receives the message: »Request does not fall under your permitted scope. So you are not authorized to update the same« Can anyone help me what I miss? Which field did this prevention?
Pass-though auth. not working.....
I seem to not get the pass-though auth working for AD.... Can I have a good documentation on how to do it?
Service Desk, Desktop Central Integration
I have integrated my Service desk and Desktop Central and now I'm not sure what to do next. They both have indicated that they are communicating with each other. I want to ensure that desktop central is scanning the systems and updating the assets in Service desk. How will I be able to ensure that this is happening. I have selected this option in service desk? Can i initiate a manual scan from within the service desk?? If a new asset is added to desktop central will it be automatically added to
Couple Questions on Pass-Through and Form Field Rules
Hi Currently in the process setting up SDP on eval and having some issues setting up Pass-Through and getting 'Field & Form Rules' to work. Using Professional version Pass-Through: Have gone through and filled out the details and then got the download cs script Have run the script on a DC in CMD and getting the below error Error: 80072030 Have google it and from what I have found it cannot find the OU computers that it wants to create the account to even though AD does have it on there. Have tried
Custom trigger on new conversation
Hi, I'm trying to set up Service Desk Plus build 2211 for my Helpdesk future use, so far it went smoothly for the most part. We have to work with many external support teams, each with their own ticket system. So far we sent tickets by mail form our requests and awaited response with ticket ID to save it to our request so it could be used for further communication. I created External_ID custom field and have good idea on how to handle responses with powershell script. Problem is that I don't see
No Delete icon in Requester Additional Fields
Hi, we run SDP 9211. I try to delete additional fields in "Requester Additional Fields" and in "Technician Additional Fields", but the only icon in the form is the icon for editing. I have tried in both IE11 and Chrome. Someone who knows whats wrong?
Problem letter "ñ"
Hello guys, I have a problem with the login SDP, for example my user is jmunozt and when I write jmuñozt the system validates and should indicates wrong user. what are the problem?
Backups
Hello, Just wondering - my scheduled daily backups. What does it backup?
Ability to edit Requester on Mobile App
We need the ability to edit the Requester from within the Mobile App? Would anyone else find this useful? See attachment for mobile image capture of fields available for edit. However, one key item to edit is missing...the Requester. When forwarding (as an example) an email to our helpdesk in order to create a request, the request retains technician as the Requester. There is no opportunity to edit this field on the mobile app to make the Requester = the actual person with the issue. We must access
Incident Template
We have an incident template that gets triggered (via Business Rules) when a member of our HR department sends an email on new hire's and terminations and the user who sends the email is the only one that would be notified when a service ticket has been created. Now they would like to have the same notification sent to various individuals in upper management when a ticket is created. I would like to know if it's possible to send email notifications from this particular template. Any help would be
Error Afther Update to 9.2 Build 9224
I've updated to version 9224 was shown, but your version is 9215 and the home page will display Error Message
Active Directory Import
Hi, We have setup the Synchronization between our AD and ITSD + and some users are not being added, although they exist in the OU's we have selected for the synch. Are you aware of any fixes or issues for this problem? Regards Andrew 9120 MSSQL
Unable to Login SSO
Dear Support, After having workaround to this issue and successfully came to login page, but AD users have to provide credentials to login due to two check boxes appear, 1. Local Authentication and 2. Domain.com login. how to overcome this local authentication to login the AD Users directly to requests page. Regards Mooez
Purchase Order from Purchase Request
Signed in as a user that has SDAdmin permissions in the Purchase Request you have the option to create a Purchase Order right there. Signed in as just a Technician but with full rights to Purchase Module this options isn’t there. Chris Trauner Network Analyst
Multi-level Account /Sub-account structure
Hi, Among our customers, there are some big multi-national corporations where different business departments use different products from us and who are supported internally by different sections of their IT Department. I would like map this structure in SC's account/sub-account structure. The reason why I would like to do this is because I would like to give the team leaders of the business departments and the associated IT section guys visibility over all related requests in the Web Portal. So,
bulk uncheck PO approver
Hello, For some reason most of my users are auto checked for PO approver and auto set at unlimited. I tested this out and it's being done when they are brought in from AD. I have the system running the AD scan every night to pull in new users into Servicedesk. Is there a way to make it so they are not automatically made PO approvers? It's very irritating now I have to go through every single user and remove the check box... can I do this via a script or something?
Timezone Problem in Manage Engine
We have set the timezone to GMT(+5) Pakistan Time (Asia/Karachi) from the Personalize Tab and to UTC Islamabad/ Karachi in our Server. The date and time however is incorrect. We have tried solving it through the solution given in : https://forums.manageengine.com/topic/system-time-in-service-desk-does-not-match-server-time-method-of-timestamping-unclear However running the time.bat still gives the incorrect time Any help?
merge request failure after upgrade
Hi, We upgrade our SDP from version 7xxx to 9212 as the path and steps told by ME website. Seems everything works fine but all technicians can not merge request now. We always get below error message in a yellow box on the top of the page: FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
Removing Attachment form Email communication
I am looking for an option to remove one of the attachment form an email under Requester Conversations. user has shared some confidential information which needs to be removed, I can not remove the complete email and looking to remove just the attachment. We are using SDP MSP - 8.3 Build 8315 With MS SQL as database. Any help in this matter is greatly appreciated. Thank you, Rohit Pol
Next Page