DC update error
Hi there, I've updated DC from 92051 to 92063. Update process wrote "update successful", but DC service couldn't start, tray icon either. I tried: 1. Restore files updated by 92063 with no luck 2. When 92073 rolled out I trued to upgrade to it, but I'm getting error at the beginning of installation: "Unable to install the patch." I have backups of DC folder at 92051 release. What can I do now?
Business Services Reports
Hi Recently we upgraded to SD v7.6 in order to use the IT services feature, in order to start some sort of Service Catalogue. It's been pretty straightforward to add the relationships and Business Services. However the problem now is printing off a decent report which shows the the relationship between Assets - Business Services and other Assets. I see this issue was raised in Nov 2007. http://forums.manageengine.com/#topic/49000002668725 Yesterday I requested help from Servicedesk
Unable to add new Help Desk Technician in AD Delegation.
When trying to add a new technician, and I choose the 'Select AD User', the user I'm looking for doesn't show up. This user is in the same security groups as others but I can't find her. Also when you try to filter by groups, all the groups are listed but the 'Get users' button retrieves a 'No Matching Object(s) Found.' message. I've had very little experience with this AD Manager console but know how to use AD. I must be missing something. Any help would be appreciated. Thank you!
Password Policy Bulk User insert
Say I have a list of new users and I want to set specific password policies for them (similar to the Random Password setup). Can this be done using the Bulk upload tool?
Multiple Tomcat Port Issue
Hi, we have on our server two separate tomcats running. One obviously for SDP on 8080 and another one on with a different software (Jira) on 8081. Since the last update we having issues that SDP is also adapting the port of the second independent tomcat on 8081. We have been able to rule out the issue on the second tomcat and are confident that the problem only exist as of previous updates of SDP. Please find attached screenshot. i.e.: http://xxx.com.au:8081/commFrame.do Failed to load resource:
Verify Patch "Pre-Load" option
Hi, I am going to deploy patches to our Windows Servers. They get patched only every few months so there are quite a number of "missing patches". Last time I did this, the patching process took several hours which "destroyed" my time table. I want to improve the process by creating a new Deployment Policy and activating "Preload Patches during refresh". Now my question is: Where are the patches stored at the target server? I would like to make sure all patches are there when I finally start installing
Disable Windows Recommended Updates
I'd like to continue getting Windows Updates, but not the "Recommended Updates" that include device drivers. I may have missed it, but I cant seem to find a config or discussion about it. Anyone else have this setup or know where I might start to getting this configured?
Stop Alert for Particular MySQL Monitoring
Hi, How do I stop alert for MySQL "replication failed" I'm aware we don't need the replication for particular server. Root Cause : 1. Replication Failed. Thank You. Regards, Reza
Blacklist common passwords which meet the password complexity eg. Abcd1234, P@ssw0rd, Abcd123456.... and so on
Can I identify and block AD users from using common passwords which meet the password complexity eg. Abcd1234, P@ssw0rd, Abcd123456 by blacklisting these passwords?
Report Date issue
I think I asked this before but not sure if I got answer. How do I change the date format in Reports? Unless you are solely targettting this product to countries where they use MMDDYYYY format, you should not use fixed formats in your database. (there is also fixed dolar sign somewhere! think it is in contracts) All report dates displayed as: MMDDYYYY format, I would like to change it to: DDMMYYYY Efem
O365 Manager Plus 4003 released with MS SQL support
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4003. Highlights of this build include support for MS SQL database and auto update. Features: Support for MS SQL as the back-end database. O365 Manager Plus can now automatically check for updates and install them if the product has been configured with PostgreSQL database. Enhancement: Added new columns to mobile devices reports. Issues Fixed: Issue in configuring mail servers that required TLS or SSL
What's Your Preferred Remote Control Solution
What's your preferred remote control solution? I sometimes use the builtin SDP remote control, though 99% of the time, it is a 3rd party solution. I find that a lot of features are missing, and has more connection issues than the other. I know DC has a better RC solution, though I think it would be more useful in SDP, rather than DC which is more asset oriented rather than helpdesk. Sincerely,
Unable to start Servicedesk Server after installation
Hi All, I've been working on setting up the test (production server is working fine) server for Servicedesk, though after installation, and connecting to the database; I am still unable to start the application and access the web portal. I've double checked on the port number in use, DB, service is running, though nothing worked. The service is running right now, though the portal is not accessible, I've restarted the application/service, and windows server though still no change. Sincerely,
ServiceDesk Plus 9214 Released
Dear Users, SDP 9214 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9214 SDF-62521: Host Name/IP Address of the client from where the Request is created, gets added in the Request history when the request is created via web form, mobile, and API. SDF-59878: Option to customize the E-mail generated when a Purchase Order is created or submitted for approval. Issues Fixed in 9214 Request SD-60573: Additional
Reporting on Task performance.
In an effort to consolidate all resource management into SC, I'm trying to avoid using MS Project for task management. I've found a method for assigning project tasks within the confines of SC that works really well for us, however I'm unable to report on Task items. Specifically, I'd like to be able to provide management with reports showing current tasks, their associated requests, and if the task is overdue. I find no method for reporting on Task specific items within the Report module. Is there
http redirect to https
Hello, Currently, our SDP environment is accessable using HTTP://URL and HTTPS://URL. Is it possible to redirect HTTP to HTTPS? Regards, Remco V
OpMan v12.1 - Remove custom monitors from monitors list.
Hello, I have created a custom SNMP monitor for a Cisco CCM device. While tinkering with the settings, I created a couple custom monitors I now need to remove from the monitors list. There doesnt seem to be a UI element to allow me to remove a custom monitor from the monitors list. Is this possible? I can remove the monitor from the device template, but if I want to use the same OID and name for a corrected monitor, it will not let me. Thanks, Blane
Problema with email settings
Dear friends We have this message when we try to configure the email settings server: java.net.SocketException cannot be cast to javax.mail.MessagingException Please your help
problem with latest release (8500)
When using a complex password that contains an ampersand, the password displayed when clicking on the **** looks like this: 16Uw9&ye0-$=3&o1O and the string loaded into the clipboard looks like this: 16Uw9&ye0-$=3&o1O The happens in both Firefox 47.0 and IE 11.0.32. I thought my pasted passwords look longer (even as strings of asterisks), and I was right. [edit] I've left voice-mail for support (in the first queue that would accept a message.....) and also sent email to support.
Computer do not connect to server
Dears, good day.. I'm facing a problem in several computers.. Can someone assist ? I found some error messages in log. Error in HttpSendRequestEx -> 12029 Failed to bind to port 9000 with the error code 10048.
API - UnAssign
Hi, How can I unassign for example a subCategory,group,Technician from a request using the API Sending in an Empty string seem not to unassign so possibly you might same me some time :) Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for Support Center http://www.vlink.is/scp V-Technician for Service Desk http://www.vlink.is/sdp
Report with hyperlinks to approvals
Is there a way to generate a report to show the pending approvals with hyperlinks to the approval request? We are using MSSQL as a back end, and I am trying to create a database application to send each pending approver a list of approvals they have pending. I want to accompany each item with a hyperlink they can click on to approve. Thanks, Dave
ServiceDesk Plus 9115 Released
Dear Users, SDP 9115 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9115 SDF-56931 : Option to configure change roles in change template. SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column. SDF-39294 : keyboard shortcuts for various operations
Hierarchy for templates
We have a bunch of store locations that I need to apply specific store contact data to user accounts. So for instance I have been creating user creation templates for each location, that has specific address info for that store. However, in this template I might need to hide a tab and make that tab hidden for all store user creation templates. If I have 300 plus stores, with 300 plus templates (which no I haven't created yet) I don't want to have to make the same change to all of the individual
Firewall blocking scan
My latest desktop agent for our AV/Endpoint Protection is blocking the Probe from scanning our assets. What ports are required to be open in order for the scan to work? Thanks, Liam
Manage Sharing
Hi, How to share the database to another user? In the settings there is no possibility. We are using the trial version. Thanks.
dcappcontrol flagged as adware
Hi FYI, since the DC agent was updated to 9.2.071.W, several antivirus tools such as BitDefender, F-Secure, GData, eScan etc. flag dcappcontrol.exe as Adware.Crossrider. There were no problems with agent 9.2.058.W. Regards Stefan
Random/temporary SW install errors
Hi, I am using DTC for one year by now. I see some errors during software deployment which "do not make sence" - or I cannot understand why they happen: Errors like: Error occurred while fetching the package path url Unknown Error. Code : .... A fatal error occurred during installation The strange thing is: 1.) These errors do not happen to all clients! I deploy new SW to about 70 PCs (I have tested the deployment before!) and maybe 2-3 random clients get errors! 2.) After one or two retries the
Email notification for certain request type
Hi, I want to notify User A when User B raises a request for a new AD account using a service catalog template. User A needs to be notified when we have new staff joining the business but are not a technical resource. How can I go about this? User B raises new AD account requests for a specific department, it's only these requests where User A is notified. A service catalog template is used. No approval is needed so I do not want to use the approval stages to notify User A. Thanks, Amy Our Version
Method to know when all tasks closed
We recently implemented a process for service requests that assign tasks to each technician involved in the process of user administration in order to maintain just one ticket. I have it set that each technician is notified via email when they are assigned their tasks - they complete it and then close the task. I have also set it so that all tasks must be closed before the request can be closed. I need a means of knowing when all tasks are completed and closed that preferably does not involve
MS SQL Db restore from a database backup
So what would happen if I were to take a backup of the production database and restore it over the test database using SQL tools and not the restoreDB.bat on the server? Would that be bad? I know I CAN just take a backup of production using the backupdb.bat, copy it over to test, then run the restoredb.bat. But would a DB to DB nuke everything? Just curious. Thanks David
Desktop Central Free Training!
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Desktop Central features every week. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks and expertise your desktop management skills. This training is scheduled to be conducted every Tuesday at 11.30 EDT. We have the training split into 5 weeks as follows : 17th May
Purchase Order Approvers
I may be over looking a very simple way to do this, but is there a way to edit who can approve Purchase Orders and how much they can approve?
Netflow plugin update problem
Hi, I've updated opmanager from 9850 to 9900 but I'm not able to update the netflow plugin from 9900 to final version. The update process seems to not install any files and continue to run indefinitely Unable to load Disk Space related native library. Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Ljava/lang/String;)J at com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Native Method) at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:152)
Monitors interval issues
Good day, The intervals defined in Device Template doesn't seem to sync with device's monitors. How to troubleshoot this? Figure1 - Modify Device Template Figure2 - Performance monitors shows polling intervals are different from Device template Figure3 - Device Summary - Monitoring (mins) should be 5 mins instead of 10 mins
"Forward Syslog" button
Hi, Nothing happens when I click on " Forward syslog " button under "Configurations --> Monitors --> Syslogs". The other buttons ( Add New, Syslog Port, Flow rate ) work normally. I'm using OpManager version 12.
Permissions for Technicians to See Tickets
Hi, Our current implementation has most of our users as Technicians (e.g. HR, IT, misc business departments). I would like to be able to limit who can see tickets. For example, when HR submits tickets for termination, only HR and IT should be able to see it. I know we can limit by site and group. However: 1) This would be cross group (both HR and IT would need to see the request) 2) This would be cross site (HR from another locations need to see it, and IT may be in a separate site). Any other
Re-scheduling tasks and dependencies
Hello guys, ‘I'm using the projects module in Servicedesk Plus. I’ve created a project and some milestone with associated tasks. I entered several dependencies between tasks. I’ve inserted the date planned and actual start and end dates in the main task. Rescheduling the primary task I expected that SD automatically rescheduled the dependent tasks. Instead they remain with the same scheduling. There's a way to get an automatic re-scheduling by SD or I have to change all the dependent task planned
Delay in Patch DB sync
Hi, on thuesday I deployed all available, new/missing MS Updates to our Win7 client testgroup. Before deploying the patches, I manuall ran the "Sync Patch DB" task. Then I re-scanned my clients and re-generated the patch summary, to give me an up-to-date status. After this I chose all new, missing patches, which were only few and mostly for Office. Today I saw that there are many new Updates available with "Release date: Jul 12, 2016" mostly for Win7 OS.. When exactly do the official MS Patches get
Error while Assigning task
I get an error "unexpected error occurred" while assigning a task to the technician. Please assist,
Next Page
