Merge requeste fail
Hi , After upgrade to 9212 from an old version long long ago (as the correct path and steps told by ManageEngine website), we found that all technicians are unable to merge requests. We always get below error message in a yellow box on the top of the page when click merge: FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created
API availability
is the API for ServiceDesk Plus made available for integration with other solutions? So that the source of remediation information can be automatically provided to ServiceDesk for ticketing?
Delete more than 250 requests at a time
Is there a way to select and delete more than 250 requests at a time? I understand how to set the incident number back to 1 after deleting them, but I have about 40000 incidents to delete and that might take awhile if I can only select 250 at a time. We are using Postgres SQL. Any suggestions would be appreciated.
Device configs stored where?
Are the backed up config files for devices stored in the database, or as files within a sub directory of NCM? I use NCM to backup the config of this device, but also back up the server that NCM runs on to an offsite location. If I need to restore the firewall config, would I need to restore NCM first, or could I just find the latest device config in a sub directory somewhere
Requests - Sort / Group by
I would like the ability to Group tickets/incidents by who it's assigned to and Sort by the status/due date/. I think it would help organize the requests view.
Incident Template - Requester unable to input data in Contact Number, Job Title, etc...
How to I set these fields to where a requester can input their data. There is no drop down option to select "Requester can set" that I can find. They have asked to be able to add their details in the Contact Number, Job Title and Department fields. Any help would be gratefully appreciated.
Business Rule Template
I have a business rule template to notify certain parties when an Executive member puts in a request. The current Template is limited to only certain fields It was requested to have more fields available to be selected which are available in the normal Notification Templates for Technician notifications the fields are Request Status Site Because we don't have a mobile version, this information is vital when a request is sent via e-mail. I am currently using 32 bit Version; 9.2 Build 9200
Configure app manager to monitor Liberty IBM
Hi, We are moving from glassfish to Liberty IBM. Can someone tell me how to configure app manager to monitor Liberty ??
ADManager Plus Automation Policy Feature Request
Can you please add the ability to add a comment or text information into the description field for a computer object? I believe this can be done via a User Automation task, and selecting Modify User by Template - however I cannot seem to find a way to do this via a Computer Automation task. The only options I get are Disable Computers, Enable Computers, Delete Computers, Move Computers, Add to Group, and Remove from Group. We would like to be able to set up an automation policy that includes the
grant several users access to view department requests
Hello! Can I grant several users (maybe by group membership) access to view department requests? I need grant access to requests of one department to head of this department and to managers of another department. SD+ 8.1 Thanks, Andrew.
Start OpManager as a service on WIndows
I'm trying to start opmanager as a service on Windows 2008. I've ran the script .\bin\OpManagerService.bat -i to install the windows service. It creates a windows services, which is good I guess, but when I try to start the service I get an error in the logfile .\logs\wrapper.log. Here's what's in the log. STATUS | wrapper | 2016/08/10 09:37:31 | --> Wrapper Started as Service STATUS | wrapper | 2016/08/10 09:37:31 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2016/08/10
Pass Through Authentication Prompting for Credentials
Hi we have installed ServiceDesk Plus 9.2 (Build 9217) and have it configured and can Import users form Active Directory fine. I have been asked to get Pass Through working so users can click on a link emailed to them from ServiceDesk and go straight into the ticket without having to login to SDP. I have followed the guides and the troubleshooting and i have created the account and set the password using the scripts fine. http://kbase.servicedeskplusmsp.com/troubleshooting/2013/06/20/configuring-sso/
Pass Through Authentication Not Working - Help
I have setup SDP 9.2 (9217) and this is working fine and can perform Import form Active Directory fine and Users can login fine. Today i enabled Pass Through as this is a requirement by Management and i have followed all the guides and it sets up OK and creates the computer account using the scripts no problem but does not work. I have rebooted the SDP server multiple times and configured local intranet settings in IE but whenever a user gets an email from SDP which contains a link to a ticket they
ManageEngine Desktop Central : Aug 2016 - Patch Tuesday update
Dear Team, Good day. Quick update on the August 2016 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3177356) - Supported Cumulative Security Update for Microsoft Edge (3177358) - Supported Security Update for Microsoft Graphics Component (3177393) - Supported Security Update for Windows Kernel-Mode Drivers (3178466) - Supported Security Update for Microsoft Office (3177451) - Supported Security Update for Secure Boot (3179577) - Supported Security Update
ServiceDesk Plus AD import Failed: API102 Error occured
I am testing out the AD import and integration. I am trying to import a single test user and am receive the error API102 error.
Task enhancements
Is there any news on the enhancement request SDF-30233 as I am looking for that functionality and can't see any update since 2011 at https://forums.manageengine.com/topic/task-enhancements
Looking for a partner to help us configure Change Management
Newbie here! Looking for a US based partner to help my organization configure Change Management. Having a tough time through the partner's listed on Manage Engine site. Anyone have recommendations? Thanks! Melissa
Unable to change database from POSTGRESQL to MySQL
I have newly installed the free standard version of the ServiceDeskPlus on windows 7 professional. By default postgresql is the only option available as database. I wish to use mysql for database.I have been referring to the link https://www.manageengine.com/products/service-desk/help/adminguide/introduction/setting_up_database.html#Configuring MY SQL to change my database from POSTGRESQL to MySQL (version 5.7). I am able to configure mySQL using changeDBServer.bat but I cannot connect to the
Glossary of Terms
My IT department recently switched to ServiceDesk Plus. I was trying to find a Glossary of Terms that defined the meaning of the available columns in the Reports module. Is there one?
REmoving additional email addresses
Afternoon. We often get Requests submitted by our HR Dept through email. However, they can't seem to manage to remember to BCC everyone instead of including the whole company under the to field. What this causes is that each email address gets added to the to field of the request. Leading to any and all replys/responses to go to everyone that was in the original To field. Any ideas to correct this? We have changed the submitter, however it doesn't remove the extra email addresses. Any ideas?
PO name already in use
Guys, I'm intensely using PO's. When creating a new PO, i cannot use the same PO name: this is illogical. The Order No is unique, that's fine. But the PO name being unique is somewhat awkward. I have literally a few hundred PO's... so this becomes a real pain to me. I do not like to have to think thru the naming I use when creating new PO's. An example: i want to create a PO for phone costs (as consumable) every month for my sites: so i name them 'sitename - phone costs'. I can see on the date
Business rules and ReOpen request
Hi, We have a Business Rules that executes on request edition but it does not execute when a request is ReOpen when it was Resolved and the requester answers to the Resolution confirmation Email and the Automotic Close is Enable. The request is reopened but the business rule does not execute although it has been edited. If you change the status Resolved to Open directly on the request it works fine. Thanks in advance, Aritz.
Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be resolved status with mandetory tech assign. how to do this?
Hi, I want Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be "resolved" status with mandatory tech assign. how to do this i.e status mandatory tech assign closed but unresolved NO Resolved Yes Closed Yes How can I do this? MDSDP 9.0 9048 PGSQL Mohammad Golam Rabbany Proud
O365 Manager Plus 4004 released with 30 new reports
Hello Everyone, We are glad to announce the release of O365 Manager Plus build 4004. We've added 30 new reports including OneDrive for Business reports and Activity reports. Also, you can now delegate users in Office 365 as product technicians and let them log in to the product using their Office 365 credentials. Highlight: 30 new reports including OneDrive for Business reports. Enhancements: Now you can delegate Office 365 users as product technician and allow them to log in to O365 Manager
Opmanager unresponsive, can't even shut down
I have an opmanager server running and I have 32GB of RAM in it. I reconfigured the wrapper.conf to use basically 28GB of that. But I get the following in the stderr logs 09:17:28:394 AM SysLogScheduler Pending tasks count exceeds 10000 09:17:28:394 AM SysLog Threads are busy:::::::::::::::::::: Then I have to hard shutdown and restart the services after a couple of days. How can I optimize this to stop this from coming up?
How to shorten monitors description
Hi Support, Is there anyway I can shorten monitors description or show only the drive letter for below highlighted?
How to create a ServiceDesk Plus age-tier report using Analytics Plus?
How to create a ServiceDesk Plus age-tier report using Analytics Plus?
How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus?
How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus?
Applications Manager User License
Hello Zoho team, We have purchase last year OpManager with AMS plugin and when I create use it is applied for both applications. But month ago we have decided to split both Applications as 2 stand alone instances and now Applications Manager have user license limitation: This license is limited for 1 user(s) , for additional user(s) please contact sales@manageengine.com. My question now is, is there any way of migrating user license from OpManager to Applications Manager because for OpManager
Set Request Type when raising request by Email
Currently requests by email/alerts do not have the Request Type set. Could some sort of configuration / setting be introduced to set the default request type when a request is raised by email? Kind regards Jon
Two or more requestors in PR
Dear Support, How to Add two or more requestors to a single PR. Regards Mooez
Alerts for change approval actions
We have a change manager role within our organisation who is responsible for sending approvals for changes to relevant people. When these people approve the change the notification is sent only to the technician. Please can you add the ability to notify other users/groups when approval is received on a change, or even better when all approvals requested have been received
SDF-59858 - Option to use Multi Select field type
How do you enable this feature? and what fields can it be enabled on? New feature in 9215 (Released on: 8 June, 2016) SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests.
Report creation assistance?
Hi, I'm trying to create a report that will provide me with any open/on-hold/etc. tickets (basically any tickets not closed) that are greater than a set period of time, in this instance three (3) weeks. Are you able to please assist, I just can't work it out.... Kind regards, Craig Blackburn
Clickatell Maintenance Notification - Downtime
Dear ADSelfService Plus Customers, As part of Clickatell SMS Gateway's ongoing effort to maintain a secure, stable and fully optimized network, they will be performing scheduled system maintenance on 14 August 2016. The Clickatell HTTP/S API may be unavailable between the window period below while the maintenance is being completed and SMS service may be briefly interrupted. Scheduled Date and Time: Start: Day, 14 August 2016 – 08:00 SAST End: Day, 14 August 2016 – 09:00 SAST We apologize for any
How to ensure that Logon name and logon name pre windows 2000 are the same.
Hi there, I have set up my new user template to have logon name pre windows 2000 set to 'same as logon name' however if the logon name pre windows 2000 already exists then I will get a different logon name pre windows 2000 from logon name. We have a requirement for these to be the same all the time. Is there a way to ensure that if one is already in use that they look for a formatting of both the names to be the same? Please let me know if further clarification or information is required. Thank you.
Creating a date filter with relative times
Is it possible to have a date filter with relative times? For example, All requests created in the previous week (rolling--meaning it updates weekly) All requests opened in the last seven days (rolling--meaning it updates daily) Pesently, I'm trying to apply such dates to widgets. I'm trialing the on-premise version linked to SDP Enterprise. Sincerely, Adam
Postpone reboot...
Is it possible to increase the time to postpone a reboot up to 8hrs. Right now users get the option to postpone for min 15 min - max 4hrs. We would like to give the option to postpone for up to 8hrs. Reason being, developers certain users are very sensitive, if they are interrupted or "constantly" prompted every 4hrs to reboot if effects their productivity. This way they can postpone for their 8hr workday and reboot in the evening. Thanks.
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