Phantom technician
Hi, We have the same problem as the request (https://forums.manageengine.com/topic/created-an-extra-technician-record-can-i-delete-it) in that we have a phantom technician that was created in the wrong way. Apparently, the technician was manually created in the first instance, but when that didn't work, an old technician account for someone who left the company was modified (even though we use Active Directory accounts...) In an effort to resolve the problem, we probably compounded it by changing
Asset site not following requester site?
I noticed that assets that have been assigned to a requester do not update automatically when that user changes department. So let's say that user get his laptop assigned under site A well when that user moves to site b, the requester site is updated to site B when servicedesk runs the AD import job but the asset site stays to site A. Is there a way to automate the change of asset site to match the assigned requester site?
Technician access question
In ADmanager Plus I have set up Technicians and limited there access by OU. I also created templates for new accounts and those templates included user groups that did not exist in the OUs for the technicians. So, when the technician uses the template it will only allow them to add the groups for their own OUs. This kind of makes sense. Well, is there a way to add additional groups from other OUs without giving them access to the full OU? I tried include but I think that limits them to only
EventLog Analyzer 11 high CPU
Hi, I have just test with install EventLog 11. It make CPU so high - Alaways 100%. I checked and see jave.exe (wrapper.exe) is problem. How can I resolve it? My Environment: Install on VMware Windows Server 2008 R2 MS-SQL 2008 R2 SP3 16GB Ram 8 CPUs Thank you.
Desktop Central Ports to be opened between Desktop Central, Desktop Central Distribution Server & Client Computers
I need to open ports in my firewalls, what ports need to be opened? Desktop Central Server ----> Desktop Central Distribution Server Desktop Central Distribution Server ----> Desktop Central Server Desktop Central Distribution Server ----> Clients Clients ----> Desktop Central Distribution Server Clients ----> Desktop Central Server (are any ports required?) Desktop Central Server ----> Clients (are any ports required?)
Blocking software installations to an End User Profile
Is it possible to block an end user from installing software under his/her profile? I did a search of the forums but did not find anything. Thank You in advance. Ed
Ability to deploy to editions of windows and not just version
It would be great if we could deploy to the edition of a version of windows such as Enterprise and not Pro Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Cost increase of DC
Hi, Has anyone else in the UK, or elsewhere, who is up for renewal just been told that DC is now more than double the cost of what it was last year? Thanks
Filter groups in aging request report
I need a way to filter multiple departments in an aging request report. For example, I would like to see all the the aging requests in Support and Billing. Here is my query so far: SELECT "Department", "<30 Days", ">30 Days", ">60 Days", ">90 Days", ">120 Days" FROM (SELECT wof.UDF_CHAR6 AS "Department", COUNT(CASE WHEN DATE_PART('day',now()::timestamp - FROM_UNIXTIME(WORKORDER.CREATEDTIME/1000)::timestamp) < 30 THEN 1 ELSE NULL END) "<30 Days", COUNT(CASE WHEN DATE_PART('day',now()::timestamp -
Remote Office DS Disabled?
I had installed the Free version of Desktop Central (Build No:92001) few months ago. I had setup a remote office Distribution Server. Everything worked fine. Now when I go into the SoM - Remote Offices I see a red dot against it. When I edit this entry I see the following: "Distribution Server Available in Enterprise Edition" "You require an Enterprise Edition License to use this feature. Visit our Comparison Matrix for details." Please Help. Thank You
Update failure
When you try to upgrade from 9207 to 9211 or 9112 gives the following error at 98% of the process. What could be the problem? I updated, as usual, there were no such problems before. I tried to update a few times on the test server (9207 ->>> 9211 or 9207 ->>> 9212). The result is the same. Thanks.
Script stop working
Hi, I created a rule on services templates that hides groups when the level is changed, it worked. But if a technician opens the request template and set a requester the rule stops working (even if the requester is a technician). Is it a bug?
CSV Generator Tools Issues
I can not seem to make CSV Generator to work. From the directions in the help index, I select the AD object type from the list, then browse and select the CSV file from the File Name field. After I click on Generate I receive the error: "Invalid Format: Provide sAMAccountName as header" I exit out of CSV Generator, add "sAMAccountName" in the first row of the CSV, and retry. I receive the same error. When I try the other options, such as "Advanced", and pick from the other attributes it does not
Business Rule / SLA Escalation based on Case Status vs. Last Response?
Afternoon! I'm hoping to find an automated solution to an issue we have... My team will often forward solutions to our customers, and set the case to a 'Pending Customer Acceptance' status. Is there a way for an automated set of actions (perhaps based on Last Response and the above Status) to be performed? Possibly change the status or something? Thoughts?
SDP possess high I/O
dear all, I have critical problem that SDP verion 9218 suddenly take high CPU usage and hang up, now I cannot start again, the only setting that I have did before is turn off and turn on pass through, but still the application work fine for few hours before it suddenly failed. Please help thank you ! Brgds, Tai
Cannot able to Add Vcenter to VM Manager Plus
Hi I Can't able to add vCenter in VM Manager Plus .Tried with different credentials but no luck Able to access https://<vcenter server IP>/mob please help Thanks
3 questions
Hello, I have three questions regarding Analytics plus: 1. How can i add a SSL certificate to Analytics plus? I can't seem to find a tutorial. 2. Would you advise to install Analytics Plus on the same server as ServiceDesk plus, since it uses port 8443? Or would it be better to use a seperate machine and use port 443 (is there a guide on how to change default port?) 3. We are currently not using a domain for the Analytics server. This is causing issues for external website use, because the page
"Due By" Default time
Is there a way to put a default time on all request? Every time a ticket is open no due time is present. Thank you,
AD Manager multiple Exchange Servers to choose for templates
We are setting up templates for our customer to create the users for each branch worldwide. Due to this we have more than one exchange server on which the databases are located. Inside the templates I just can choose one exchange server and the corresponding db. In case of an failover (maintenance or down) the template will crash or create the mailbox in an other database... So has anybody else the same issues and got a solution to avoid that? Should be possible to access the exchange servers by
Single Sign On with NTLM
Good day, I have configured SSO on my helpdesk server and it works perfectly. However, because hosts names are technical in our organisation, host names are not necessarily easy for people who are not in the IT department to understand. For this reason, I have configured an alias for the server so that users can easily remember and access the help desk. The problem is that when you visit the alias, SSO does not work. How do I resolve this in SDP?
Unable to Import Tickets with Custom Status
I am attempting to import tickets from a legacy ticketing software, however, am unable to import tickets that have a custom status. The customized statuses have been created within the SDP installation and I am able to assign existing tickets to these statuses. However, when conducting the import, the import fails.
Reconfigure OpManager build 12100 to use MySQL database backend instead of PostgreSQL
Hi, as the title stated we're evaluating a step towards MySQL instead the default PostgreSQL bundled in the latest 12100 build. I tried the procedure stated here https://forums.manageengine.com/topic/reconfigure-opmanager-to-use-mysql-database-backend but the service won't start - I can't even find the startup script or binaries for the MySQL server in the root path. Thanks, Marco
Use-case 35: How To Identify Users That Do Not Comply Password Policies In Your Active Directory
One of the main conceptions of a highly secure environment, with a lots of GPOs interlinked and enforced, is the mental-make up of having a strong password policy. On the contrary, there is a wide-open possibility of a "password policy slip". These users can go unnoticed, unmanned for password change and undeniably open doors for threat. Some of the advantages of changing passwords, at regular intervals are, 1. Compromised employees who have been using your password cannot snoop in and remain,
Send a welcome letter from a template as part of the workflow
As a part of our workflow for creating new users, we always send a welcome letter that we have templatized. Is it possible to have ADManager do this also as a last step for creating a new user in our workflow?
ManageEngine ADManager Plus service won't start after upgrade
Hello. We upgraded our server yesterday from 6.3.5.0 to 6.3.8.0, and everything seemed fine. However, this morning we came in and couldn't get to the webpage. We logged onto the server and found the service was stopped, and would not start, giving this error: We then found out the drive had run out of space, so we extended it, freeing up 50 GB and rebooted the server, but same issue. We then checked the wrapper.log and found this: STATUS | wrapper | 2016/07/13 12:01:52 | Launching a JVM...
Trouble with ASA & NetflowAnalyzer config
Hi, I am trying to configure netflow to work between an ASA and a PC. On the ASA I have the config in place and via show flow-export counters, I see the counts incrementing. The config is set to send to the PC's IP on 9996. On the PC, I can access the web interface for NetFlow Analyzer and it is also set for 9996. Via Wireshark, I see packets for UDP 9996 hitting the PC. I'm not, however able to add or see any devices in the Netflow Analyzer tool. I tried adding an auto discovery and a direct
Software Metering ??
I click on the "Inventory" tab, Then "Software Metering" Verify the "Enable Software Metering" is checked .. it is Then select the software from the list; for example MS Project 2013 Standard Enter a unique rule name: test1234 enter the file name: winproj.exe enter the original file name: winproj.exe enter the product name: MS Project 2013 file version:15.0.4420.1017 leave comments blank click save.. It appears in the list. Put a checkmark in the first column and click enable rules I am asked "Do
REQUEST - Adding a business view to the google map page
Right now you can only pick a single device at a time to the google map, can you make it to where you could add a business view to it? I have datacenters that I have a business view created for and would like to add that view as a pin on the google map. Right now I can only add one device at a time and with hundreds of devices in a datacenter you just cannot do it well the way it is setup now. Thanks!
ASK - Server Decommission
When I decommission a Server in AD how is this tracked or recorded in Password Manager Pro? Thanks Cris
Issue installing APM under Ubuntu Server 16.04
Hi, I'm having a hard time installing the APM plugin (taken from https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_APM_PlugIn_64bit.bin) in a brand new Ubuntu Server 16.04. I previously installed OpManager Essentials (from https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_64bit.bin) in /opt/ManageEngine/OpManager - the daemon starts up correctly. I'm giving the desired installation path "/opt/ManageEngine/AppManager" to the binary installer,
Restore Backup on MSSQL
Hello all, based on the KB I am trying to migrate from OpManager from MySQL to MSSQL. During restore I'm running into a problem, you can see it in the attachment. Many thanks for some help here.
E-mail Command
Hi, How the author can independently indicate who will be assigned to request for sending a request via e-mail? E-mail Command works only for technicians: There are other options as a user can independently specify a group of experts which will be appointed request? Thanks.
ShutDownOpManager.sh script not working
The only way to shutdown the numbers of processes spawned by the startup script is to call bin/ShutDownOpManager.sh from the OpManager install path; but the script doesn't work. Running as root, brand new system, root@opmanager:~# cd /opt/ManageEngine/OpManager/bin root@opmanager:/opt/ManageEngine/OpManager/bin# ./ShutDownOpManager.sh admin admin You don't have permission to shutdown the OpManager As the other problems reported, it's easily reproducible: install a brand new Linux distro and watch
Desktop Shortcuts to incident templates
Is there a way to create a desktop shortcut to a specific Incident Template? Currently requesters get sent to the homepage.do when they first open up http://ipaddress:8087/WorkOrder.do?reqTemplate=602 which is the address of a Incident Template url. If they already have SD open the http://ipaddress:8087/WorkOrder.do?reqTemplate=602 url will open the incident template as requested. I want to create individual shortcut links on the users desktop for each different Template.
Importing IT assets will update the existing ones?
Hi, I have a doubt if by importing IT assets from a csv file, will update or overwrite the information of the existing IT Assets in SDP. Thanks, José
Upgrade server to 2012
I am trying to upgrade our OpManager server running on Windows 2003 x64 to Windows 2012 x64 server. I have tried to follow the upgrade instructions exactly mentioned in here - https://www.manageengine.com/products/ad-manager/admanager-kb/how-to-move-admanager-plus-to-new-server.html Even though the DB backup & restore works fine, there are 2 issues I am seeing on the new server: 1) On the new server, I do not see any of the configurations (added servers, switches, etc,) which I have setup on the
Service Catalog > Description Field
Hi, Is there any way to hide the "Description Field" in the Service Catalog once submitted ? We have various services created for Service Requests and although we can hide the field in the designer and Requester view, once the ticket is created the Description field is still visible to the requester. The main reason for this, is we want to include instructions for the team who get the request, but don't want users to see it once it's raised. Any ideas ? Andrew Version 9120, MS SQL
Talk ITOM: Free training on OpManager | July
A completely free, 2-part webinar series that will help you get hands-on with the different modules of OpManager. Attend the complete series to optimise your network operations. Register just once to enroll in the 2 parts, scheduled for the 20th, and 21st of July in two different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Getting started with OpManager Agenda: - Network Management Plan. - Discovery and Classification.
I'd like to know how to show particular file name of monitoring to the mail statement
I set a folder monitoring to the OPManager. If particular file *yyyymmdd* such as FILE20160708.csv. arises OPManager sends a mail. Finding the particular file name and sending a mail worked,but the statement is not good. I want to show the filename to the mail statement such as ----A new file FILE20160708.csv has arise in the folder------ I used a Variable {FILENAME} but it didn't work. The statement showd like ----A new file {FILENAME} has arise in the folder------ Will someone show me how to show
Mail fetching status running but not fetching mail
Hello ME, SDP --- Recently, we've been experiencing issues in mail fetching. Mail fetching status is running but it's not fetching the actual mails. Our workaround is to restart the SDP service but we would like a more permanent solution for this. Attached here support file and threaddump. Hope this helps. Thanks! Regards, Era
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