Talk ITOM: Free training on OpManager | July
A completely free, 2-part webinar series that will help you get hands-on with the different modules of OpManager. Attend the complete series to optimise your network operations. Register just once to enroll in the 2 parts, scheduled for the 20th, and 21st of July in two different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Getting started with OpManager Agenda: - Network Management Plan. - Discovery and Classification.
I'd like to know how to show particular file name of monitoring to the mail statement
I set a folder monitoring to the OPManager. If particular file *yyyymmdd* such as FILE20160708.csv. arises OPManager sends a mail. Finding the particular file name and sending a mail worked,but the statement is not good. I want to show the filename to the mail statement such as ----A new file FILE20160708.csv has arise in the folder------ I used a Variable {FILENAME} but it didn't work. The statement showd like ----A new file {FILENAME} has arise in the folder------ Will someone show me how to show
Mail fetching status running but not fetching mail
Hello ME, SDP --- Recently, we've been experiencing issues in mail fetching. Mail fetching status is running but it's not fetching the actual mails. Our workaround is to restart the SDP service but we would like a more permanent solution for this. Attached here support file and threaddump. Hope this helps. Thanks! Regards, Era
Monthly expiring İncident based contracts
Hi we have a new customer and we are not sure how to configure their new contract , even the contract is yearly they only have 3 incidents for each month. Creating a 36 count incident based contract does not fullfil or requirement (since this will allow the customer to create more than 3 incident in a month and we will not be notified) Any clue ?
Reporting
Hi, I am trying to find a report that can show me either of both of the following: 1) A list of users and which servers they have access to 2) A list of Servers and which users have access to them I can see the Compliance Reports > Server Permissions are great for the server and equally and Security Reports > Servers Accessible by Account is the other, but I need to do this for a large number of users \ servers as part of an audit and don't fancy clicking each object as there are hundreds ..... Is
Scheduled Compliance Report
We would like to be able to schedule a compliance report showing user permissions across multiple servers in the domain. The option is in place to output to the screen, but that requires clicking on "Advanced" to see the actual permissions. Is there a way to output that information to give to our Compliance team? Thank you.
Software license compliance
Hello, I am trying to get a handle on the software install on my company's systems. I have; - setup software groups to catch all versions of a piece of software - added a license for that software group - associated a license for this software to a computer. I look at the License management screen and it shows that this license is "under licensed", which it is as I have not added all licenses. good so far. If I click on the "Managed Installations" link it takes me to a screen that shows me all the
No rows found for the table Hosts in this DataObject
I recently installed the Agent on one of our servers (running Windows Server 2008 Standard). For whatever reason, files within the program's root directory were deleted. Anyways, I am trying to remove the server from the 'Agent Administration' portion of ELA and it is giving me an error 'No rows found for the table Hosts in this DataObject'? Any ideas?
Security Update MS16-077 (WPAD) missing from DC?
Good Evening, I've come across something strange. After running Nessus on our workstations recently, we found none of them had the MS16-077 Security Update installed on them. I thought this was strange since virtually all our computers showed as Healthy with no missing patches in DC. So I tried searching for the patch in DC but it wasn't there. I found if I loaded the update manually on computers, DC does recognize the patch and it shows as approved (see below). Yet it does not indicate it is
Can't create query table with Project, Problem, Change, Asset
Dear Team, Great! I pleasure in using Analytics Plus when I use and integrate beetwen Servicedesk Plus and Analytics. I am writing Query Table such as Project, Problem, Change, and Asset but I do not find it in Data Model of Analytics Plus. You have experience this one Please share and give me your advise Thanks
Creating a Master Image/OS Deployer 5-Input/Output Error
Hello All, I have an error popping up whenever I create a Master Image over my network. I can't find much on this on google, what I did find didn't resolve anything. I pixie boot the computer, select the master image creator option, and go through the steps (what will be included in the image-system reserve etc, the networked computer the image will be saved to, etc). I then start the process, usually takes about 20-30 minutes, but at the end the error pops up (image attached). Now, we've never
Migrate DC to PGSQL
I am running the free version of DC 9 that has ended support for MySQL and want to migrate to PGSQL. I have read the KB article but it does not really tell me all i need to know. I figure I have to manually install PGSQL. My server is Win2003 32-bit. Once I install PGSQL and down DC and run the migrateDBtoPostgres.bat file, how will DC now know to use PGSQL as it's DB? Does the migrate batch file also set the correct db in the DC configs? Edit: also then how do I stop the old MySQL instance? Please
Ask ME Failed Logon No Data Available
Using Ask ME, I ask for Top Hosts with Failed Logons. The result is "No Data Available" I know that WMI is connecting and that at least some computers have Audit turned on. What should I be looking to do in order to start getting data for this report?
Is there a way when to see tasks in the mobile app
When we have a technician out in the field and they are using the mobile app for ServiceDesk+ there is no way for them to see the tasks. They can only see the requests. When you look at the requests it does not show the tasks for that request. Is there a fix for this, or a way to see the tasks from the mobile app.Mary
rights of the account manager
Hello, is it possible to give more rigths to the account manager ? For example, I would like to give the account manager the possibility to change the priority of an incident ... Kind regards - Vincent
ServiceDesk Plus 9219 Released
Dear Users, SDP 9219 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9219: SD-62877 : Technicians with the role "All in group & assigned to him" are unable to view their permissible standalone tasks. SD-63574 : Request does not re-open, when users in CC reply to the request. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Help adding remote control tool
I was wondering if anybody has tried this or if this is possible to add Citrix's GoToAssist remote control tool with the Service Desk software? I really like the management capabilities of ServiceDesk but I love Citrix's GoToAssist software it would be nice to open a ticket in Service desk and click connect to asset and have it open GoToAssist.
Details missing in request History
Good morning, I have a few requests in SDP that are not showing the usual detail on the history tab in the request view. Normally I would see that the request was updated at a certain time by a certain user, and then the details of what fields were updated. For these tickets, it shows that the request was updated, but with no information on which fields. I have attached a screenshot of one of the tickets. I also ran a report of the request history, and these particular requests are not appearing
Requestor History - Add Workstation Log On Log
When looking at an individual Requester, on the History tab, please add a section showing network login history including the workstation (NetBIOS name) of the computer logged into. Attached is a screen shot of a program that we have that does this already. Thank you! Leslie Myers
ScheduleReport XLSX Format Instead ZIP
Hello , When I Send Reports Through Schedule Report it arrived as ZIP Files To Users. I Want to Change It To XLSX Files Instead. How Can I ? Best Regards, Gabi.
Service purchase order
Hey, When we add a purchase order we select some products, select the price and quantity, this works fine. But when we want to add a service like consultancy we can't add 0.5 at quantity. So if we ask 50 euro's for an hour of work we can't add 0.5 so it gets 25 euro. Is there a way to do this, because we see a service also as al product. Kind regards, Jordi van Oosterbosch
How can I use the same port for Password Manager Pro, AD Manager and AD Audit?
Basically, we've put these all on a server behind a firewall to keep it safe. However, it seems at least port 7272 is giving me a headache. (Seems there are some firewall settings that dislike the port.) As they are all Manage Engine products, and are accessed by different hostnames, I was hoping there is something similar to apaches Name Virtual Hosts we could use in such a scenario. Where the name used to request the site is what determined what service one got, not the port number. So we could
Report of contracts to expire in the next 90 days
Currently I have this report for my postgres db but it only give me contracts expiring this quarter. I need the same report but for the next 90 days. Thanks. SELECT ad.ORG_NAME "Account", CUSTOMCONTRACTID "# Contrato", cst.STATUSNAME "Estado",longtodate(mcdt.FROMDATE) "From Date",longtodate(mcdt.TODATE) "To Date" FROM MaintenanceContract mcdt inner JOIN Contract_Fields cadf ON mcdt.CONTRACTID=cadf.CONTRACTID inner JOIN VendorDefinition vdn ON mcdt.MAINTENANCEVENDOR=vdn.VENDORID inner JOIN SDOrganization
Spell Checker not Working
Hi, Is anyone else having issues with the Check Spelling feature? I have had multiple reports from technicians here that when they click Check Spelling when replying to requesters, the message "Checking..." appears but nothing happens even after a lengthy period of time. I have tested and can replicate the issue every time. I have tested in Chrome, IE and Firefox and have the same results in all three browsers. We are running build 9112. Thanks, Daniel Comley
Ability to enter Tax in a Purchase Order as a flat amount rather than a percentage
Purchase Order Module We have to ship to many different states, and the tax laws vary according to state. Some items are taxed while others aren't. The means that we have to play with the tax percentage in order to get the total to be correct. It's very time consuming and ultimately causes the PO to mistate the percentage of tax. How about letting us type in the taxed amount rather than being forced to use a percentage? Thanks, Adam
Site Email Command
I cant get the @@SITE: Main Building@@ email command to work, I have been trying for several hours and days! Can someone confirm if this should work? I have tested other commands and they seem to be working as it should so I know the Mail side of things are working as expected. It does suggest it should work on the email page under section C at the bottom. Regards Matt
AD Users cannot see their requests
We have set up SDP 9.0. We have both LDAP and AD authentication working for requesters (and use local authentication for technicians). When a user logs a request via email, it shows their correct name as the requester. If I look in a requester's profile, I can see their information (including their name and email address) is correct. However, if they log in, their name shows as their username, and therefore they seem to be logged in with a different account. And that means they can't see their email
Announcements in portal
I want to send my users announcements via the self service portal. And I can't find the instructions to do that. Can some one point me in the right direction. Thanks
A Question About Software Assets
What makes these two entries "Under Licensed"? Cheers, Darran
Monitoring Backup Exec Jobs?
Dear all, Is their a way that Opmanager can monitor Backup Exec Jobs and have an alert if the backup job fails? If it doesn't are the plans to include this?? Cheers James
Suddenly lost our admin rights!!
Help me please!! I lost my access as a technician in our ServiceDesk Plus... just rebooted my computer and when I return back I do not have access as an technician, only as a requester. What happened? I verified that my license are active and I have the correct groups enabled from a co-technician and I have deleted cookies and so on. I restarted the services and now my co-technician have the same problem!? This is really urgent for us! ://
OPmanager 12.1 with APM-Plugin issue..
In Opmanager 12.1 with APM-plugin... Add-On/Products Integration Applications Manager Where is the "SAVE" button? Regards, HSD APM=ManageEngine_OpManager_APM_PlugIn_64bit.bin OpM=ManageEngine_OpManager_64bit.bin OS=Linux Centos 3.10.0-123.el7.x86_64
Triaging requests
Hi guys, Can anyone tell me how to force technicians to triage their tickets before they reply to a requester (apart from telling them off )? I want all our 1st line technicians to select impact, urgency and at least two additional fields before replying to it. All fields are set as mandatory and are required when closing requests. Regards Mario
Service Level Agreements do not apply properly
Good day, I have set up a service level agreement rule that should classify all incoming tickets as normal. It is then the responsibility of First Line support to assign a more urgent or less urgent SLA. Some tickets do not get classified though even though the requester based rule does contain the requester name. How do I go about resolving this? Can you not create simpler rules that assign SLA based on Site? Regards,
Hyperlink to an Asset via CiName
Is it possible to create a hyperlink to an Asset by parsing the Asset/Ci Name in the URL as apposed to the ci ID? So, in my environment the below URL will load a particular Asset that references the 'ciId': http://servicedesk/ViewCIDetails.do?ciId=23719& But I would like to achieve the same thing by parsing the ciName instead: http://servicedesk/ViewCIDetails.do?ciName=computer1234.contoso.com& Essentially i want to load ServiceDesk directly to a particular asset by knowing only the Assent/ci Name.
ServiceDesk Plus 9218 Released
Dear Users, SDP 9218 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9218 : SD-63307: Latest “On Hold” time entry is considered in the calculation of a request’s “Time Elapsed” and “Dueby Time”, instead of the first “On Hold” time entry, resulting in the miscalculation of “Time Elapsed” and “Dueby Time” in some environments. SD-63291: Issue catalog is displayed even when there is only default request
IBM MQ Support Pack MS0B is no longer available
Hello, All instructions indicate that to install the add-on for IBM Websphere MQ, we have to download the support pack MS0B from http://www-1.ibm.com/support/docview.wss?uid=swg24000668. However, this link is no longer working, and the support pack does not seem to be available on the IBM website. What is the workaround for this? Thanks.
Incident Templates - Attachments
Hi, Is there a way you can add attachments onto an incident template? I would like to include relevant documents for the type of incident which would be logged using the template? Thanks in advance
More password creation options
When setting up a new user and/or setting the password complexity rules, it gives you the option to select a dictionary password and/or the option to select a special character(s) or or number(s). The problem is that there is no way to do both. We currently use Monkey.train.ruler1 or similar to unrelated words together to create new and also rather secure passwords for our users. At current I cannot find a way to do this, however it doesnt seem like it would be that difficult to do since the framework
New Look / Modern Design planned?
Hi, do you have any plans to create a more modern look to the UI? OPManager 11 looks quit nice but SD MSP looks a little bit like the 1990's. Best Regards, Jens
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