IIS for Service Desk Plus
Hi Suppor team, In some cases the HTTP 80 port is busy and usually I set others ports, example, 8080, 8090, etc. I would like to use the Redirect option and set the Virtual Directory in IIS Server Is Service Desk Plus Supported? So How do I do it? Thank you.
password problem
I am using eval version of service desk plus, i forgot the default username and password how to get access how do I reset the password and know my username
EMC and NetApp state reports
Hello guys, before evaluating the product, i need your advice on following: i know that there are reports with states(not only changes) for Windows-based file servers, but does the product have state reports for EMC and NetApp file servers? + Does ME support DataOntap with state reports? Thank you in advance, Aleksey.
Cannot remove CI Types that I created
I want to start from scratch yet when I try to delete the CI types I created it won't let me, telling me there are CI items under them, which there are not. If I could have the CLI command or SQL query that would allow me to blow these out of the database that would be helpful. Gif...
Russian Time Zone
Hello. Russian Time Zone become +3. How we can change it from +4?
Migration on a Brand new machine
Hi all, I need to migrate my current production version 9223 to a brand new machine. Where I should I start? thank you very much Antonio
What happens to the SNMPv3 2nd and 3rd Users which are created using usmUserTable if we delete the SNMPV3 init account.
Hi, I have created one SNMPv3 init account and two more accounts using usmUserTable. However, if I am deleting the init account, it is deleting the other two accounts as well. Is this behavior correct??
Cisco router vlan problem
I have a Cisco cisco WS-C6509-E that is L3 switch that we are actually using as router. 1. Is it possible if we put automatic rediscovery on it then it rediscovers is as router not switch? 2.We have alot of routed Vlan interfaces there and it creates additional same vlan per every secondary ip we have on that vlan, for example If we have five different ip addresses on one vlan interface it creates 5 vlans in opmanager with same name. Here is also the picture is it possible to delete double vlans
upgrade from 12 to 12.1
Hello, Can we upgrade already from V12 to V12.1? We're running V12 but it has a lot of bugs, we need to install V12.1 asap. We're paying for a license including upgrades & patches, we haven't seen a lot of service packs last 2 years.. Waste of money?
"When the requester replies through E-mail" crashed after update to 9217
Hi All. SDP 9.2 build 9218 PGSQL After migrating from 9206 to 9217 something goes wrong. New e-mail did not change status to OPEN. See Config and Request History screenshots: What else can we check in this case? BR. Alex Matveev
How can i get a report of users logIn/Out to console?
Hello Team, How can i get a report of users login/out ot console? I need this report for audit.. thanks
How to create a ServiceDesk Plus age-tier report using Analytics Plus?
How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus?
Added functionality to creation\modification rules
I am in the process of changing the way we run our account management to be a better fit with ADManager Plus which we have recently purchased. I can certainly see the benefits the product offers and it's also pointed me down paths that I may never have previously considered. I have been doing quite a bit of work with creation\modification rules and I think the following would be useful:- Grouping or re-ordering of rules Rule 1 - City is 'Wakefield' and department is 'Purchasing' = assign value 'member
approval link
in the approval link which we are usually sending to the managers for their approval. is there any options that we can customize some field that if the Technician write or input some Notes it will also be viewable by the Approver. If the Manager click the link for his approval he will view the approve/reject button then below this will be the Notes of the Technician.
Adding Sites to Multiple CIs at once
Dear ManageEngine, Our company is currently using ServiceDesk plus version 9.2 Build 9211. On our CMDB, we have populated over 4,000 items in different CI's. We also have many new sites created in ServiceDesk plus. Is there a quick and easy way that we can add the specific Sites to all the existing items? Thanks, Eddy
Different Roles in Different Support Groups
Hi Dears It is so essential for me and my department to have different permission in the different support groups that he/she is part of that. i want to create my desire roles in the sdp and in the technician edit form for each support group can choose a unique role. it can be choose as default role for all support group or can be selective. Best Regards
Remove Approvers
Hey, After we updated servicedesk to version 9220 al requesters are set as approver in purchase module. The requesters who were allowed to approve can’t approve anymore and the requesters who weren’t allowed to approve are set as approver. We Have only one person who is allowed to approve the purchase. Is there a way I can unmark all requesters as approver? Kind regards, Jordi van Oosterbosch
E-mail the associated entity owner when all the tasks are completed notification
Were are getting the "E-mail the associated entity owner when all the tasks are completed" notification, on some requests, even when no tasks have been completed.
Issue with disabling Exchange mailboxes
I am testing the process of disabling user accounts and have a Disable/Delete policy defined such that when an account is disabled, it is supposed to disable the Exchange email account. It appears to be deleting it all together as I am not seeing it in the Disconnected Mailboxes section of the Exchange console. The mailbox does disappear, but does not seem to be disconnected. Initially I did not have the Exchange management tools loaded on the AD Manage server, but I have since installed them which
ver 12 upgrade pack
Its now Aug 01 2016. Is there any word when the v 12 upgrade pack will be available? Do you have a status?
Email from requester does not show on requester's Self-Service Portal
Hi there, I have an issue and look forward your support. Whenever a requester sends an email to helpdesk@domain.com, our technicians can see the ticket normally. However, from the requester's self service portal, the request does not show on his/her self-service portal. May you please help? Thank you
Mail server outgoing port issue
Hi, I recently restored a backup and since then the staff are not receiving mail from SupportCenter Plus. When I setup the mail account in Outlook it works fine. However, when I set it up on SCP. I get this message in the System Log. Outgoing mail server settings infomation: sever name/ IP address - smtp.pcubed.biz Alternate server name/ IP address - Email type - SMTP Port - 25 Transport Layer Security - Enabled Authentication username (smtp username) - support@pcubed.biz My outgoing port I'm using
Google Apps Reports
ADManager Plus now offers exclusive Google Apps user reports using which you can view the details about: - All Google Apps users - Active users - Suspended users ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange Reporter Plus | Recovery Manager Plus | AD360
Is there a way to get the Resolved Time of a request thru API?
I have bee using the View Request and Get Request Fields API. But I was not able to find the Resolve Time of a request, Even though the Resolve Time appears on the report generated from servicedesk.
Monitoring https page with credentials
Hello to evryone, From a lot of time iìm sarching a way to monitor a https page at taht i log with username and password. Every tool work only for open http or https page. Can someone help me to solve this problem? Thank you
Managed Engine Recover
Hi team, We have a managed server instance installed in one of our sites, the machine with the instance got disk drive failure, We have the backup of the complete manage engine folder, We need to reconfigure App manage manage server again on the machine and we want to get the same alarms and configurations from the backup folder. please share the way forward to recover the managed server from the backup folder we have. Regards, Joudat Hahmi N
Connect to ServiceDesk Plus Database?
Is there a way to connect to the ServiceDesk Plus Database using my computer and do a database query?
Report for group technicians with age of tickets
I have the query below that tells me each support group and the age ranges of tickets. Is there a way to have each member of the group detailed under the group information with their ticket ages? Also, is there a way to report on task age as well? This is for MSSQL. Thanks. SELECT qd.QUEUENAME 'Group', COUNT(CASE WHEN DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000, '01-01-1970 00:00:00'), getDate()) <= 7 THEN 1 ELSE NULL END) '0 - 7 Days', COUNT(CASE when DATEDIFF(day, DATEADD(s, WORKORDER.CREATEDTIME/1000,
Field / Form Rules
Request for conditions on open text and date picker fields. Is empty Is Not Empty these fields do not have a "not specified" option and these conditions would allow me to use them as if they did
Viewing Tasks behind a Reverse Proxy
Hi There, We have ServiceDesk Plus behind a reverse proxy (TMG and Sophos) and have run into an issue when viewing tasks in the Ticket and Change modules. If the the filter is changed to any option I am presented with an NTLM Failed Redirecting To Login Page. I have increased the heap space in the wrapper.conf file and allotted the RAM size but no dice. The functionality works if I access the http page from the ServiceDesk server name e.g. http://servicedeskserver. We are running the v9.2 Build 9222
ideas on programmatically adding embedded picture to description area
We are trying to come up with a way to add a floor plan map (with room numbers) to the description area of a request, based on a custom dropdown value. For instance, if we had two drop downs on a request, one labeled "Location", then a child dropdown based on the location value called "Room number". So depending upon the Location value, could I then embed inline, a png or jpg or svg file into the description area? This way, if someone printed out the work order, or just by looking at the request,
VIP Assets
Hi, do you have an option to specific some of assets as VIP , any request open form that select assets will change the request priority from normal to high automatically. Thank you
Report showing calls resolved with a time period
We have shift teams that work 7am to 7pm and 7am to 7pm. I would like a daily report that allows me to see how many calls were resolved in this period for the Resolver Group. e.g. calls closed from 7am to 7pm today and calls closed 7pm yesterday to 7am today. Thanks
REST API Assets module?
Hi guys, Any information on the Asset module being used through the REST API? Looks like it maybe hasn't been added yet. If not, there are two specific situations at the moment I'm trying to use it for: 1. Scripting in the automation of Active Directory groups based on Asset details. Specifically we have some 'quiet room' workstations that get pulled and deployed regularly, I want the helpdesk to be able to update the details in SDP and I can periodically run a script to update an AD group for policies
Feature Request - Alphabetize and/or Provide Custom Sort Order Option on Resource Info Fields
need the ability to either Alphabetize or manually change the sort order on resource info fields. If I remove the existing options to create a new list I am not sure what that would do to reports that leverage these
Update Manager hangs while installing 9_8_3_sp-1
Hello, Currently using 9.8.6 (9860) and trying to upgrade to 10250, so I am first attempting to move to 9.8.3 sp1. Every time I run the updatemanager.bat, and select the ppm file, it just sits there with no change after a couple hours. No errors, etc. Any suggestions?
Desktop Central Free Training! Season 2
We were moved by the response and the feedback, for the free Desktop Central training. Based on requests from many of you, we have come up with yet-an-other training program. We have addressed you questions, challenges and feedback to make this training a lot more better. It is the best time to enhance your expertise with the product. This 60 minutes that you invest, for your training will save hours of your incredible time and effort spent for the following activities: Here is the training agenda:
Disabling worklog on resolution template
Hi, 1. How can I disable worklog on resolution templates? 2. What features in reporting do I lose if I disable worklog? Thanks Vinay
ServiceDesk Plus 9224 Released
Dear Users, SDP 9224 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9224 : SD-63823 : In 9220 - 9223, the PO Approver flag is disabled automatically after importing users from AD/LDAP. SD-63916 : Failure while upgrading to builds 9207-9223, when same barcodes with unwanted spaces are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
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