Latest update changed the color theme, can't distinguish colors on charts (color blind)
Sounds like a silly problem BUT I can no longer distinguish some of the charts and graphs with the latest color scheme. Is there a way to change the color theme or is there a "color blind" setting? Best example is the "Disk Usage" Chart in Inventory.
License report shows all licenses in a group on each machine, not the one associated to it.
I've been asked to make a simple custom report where you put in the computer(s) you want to report on and it would show the software name, license name, key, and expiration dates for each license the computer has. I have this working pretty well right now except that if any license is a part of a group with multiple licenses (say Adobe Pro individual licenses for certain machines), the report will show every single license in that group as applying to the chosen computer. To give a better example.
SDP - Asset Module
Can someone tell me what port the Asset Management module uses to communicate with assets on the network within Service Desk Plus? Thanks! Leslie
unable to delete custom/vendor monitor in device template
How can I delete a monitor I created in a device template? I dont see the little trash can icon to delete it. Also what is the correct Functional Exp to use with a OID that is a Count32? running v12.1 Larry
Resource folders
Hi, Let me start off by saying that the PMP application has been working out great for our organization, and things are getting a lot easier when it comes to managing our accounts. However, there is one thing I was trying to figure out, and I will like to know if it is possible. Presently, when someone adds a resource, it shows up under their name. Example: Bob's Groups. This is fine, but what if multiple persons add resources and share them with a department; you end up with a long list of resource
Need Help With Report
Hello , Need help to create Report With Those customizing filters: Account Disabled equals 'FALSE' And Last Logon is less than or equal to '90 days ago' And Distinguished Name does not contain 'OU=Services' And Last Password Change is less than or equal to '90 days ago. How to do it? please help Thanks Gabi
Custom Developers
Are there any vendors out there that provide custom developing for Service Desk Plus. Looking to go beyond the default capabilities with forms and requests for employee on boarding and termination processes.
API Images / Outlook add-in
Hi, We have been developing a product called V-Technician for Service Desk Plus and use their API Now we have finished implementing the same functionality for Service Desk On-Demand and that work very well except for two issues/limitations 1. When is request is fetched the id returned is the local id for example 799 and there seems to be no way to retrieve the global id 95000084392 that would be useful for example to divert the the user to the SDP On-Demand portal to access the request. 2. Support
Password verification failed
Hi, I cannot verify password some users in windows server except user "administrator". It's show in details as below. Could not verify if the password of account (local user) of resource (host name) is in sync with the one stored in the PMP repository. Password integrity verification can be done only for resource types for which remote password reset is supported by PMP. If remote password reset is supported for this resource, check if you have configured it properly by supplying the necessary credentials.
Account manager
Hi, I would like to use the account manager role as moderator = the account manager receive the request an set the priority or at least receive an email as soon as a new request is created. Is this possible ? Kind regards - Vincent
An issue with attempt to access
There is an issue with attempt to access. Attempt to access (from the other host than SDP server) by API to ServiceDesk (Windows version) ends with this statement: The request to access from the other origin is blocked: rules "Same origin Policy" don't allow to load remote access fromz „http://servicedesk..../sdpapi/request”. ( the missing header CORS "Access-Control-Allow-Origin"). Can you share with the knowledge how to enable CORS?
OpManager installation folder
Hi, is there any documentation that can help me to have a deep idea about OpManager installation folder ( folders, files) and what are the folders and files that i must focus on to view configurations or to faster deal with troubleshooting in case of issues. Thanks
Network scan
I am trying to run a network scan and I am having some problems with it. It runs a simple scan and very basic info is written into asset inventory. I can see basic info for workstations that probe collected on given network range. However, it fails to collect detailed info by pushing SDPOD_MiniAgent onto the workstations. Account used for scanning is configured to be a local administrator on any machine within domain - this is configured on a domain controller. Here are relevant lines from probe's
Adding local server accounts to Groups
Hi all, might be a serious case of PEBKAC but Password Manager Pro doesn't seem that user friendly around resource groups Currently trying to add all server local administrator accounts to a new Resource group to enable a scheduled password change. I've created a "dynamic" group with the following properties: Match All of the Following: "User Account" Equals Administrator "Resource Type" = Windows The problem with this is that it adds in ANY account discovered under that resource, including guest
Cost of Service
Good day, I would like to know a few things: 1. Is there a report which shows how much each incident cost to resolve given that all technicians have Cost per Hour Configured? 2. Would that cost automatically be associated with the asset assigned to the requester as a TCO calculation? Thanks,
How user creation templates adapt dynamically- Introducing user creation rules
ADManager Plus is a one-stop solution for Active Directory user account provisioning with simultaneous Exchange mailbox, Skype for Business, Google Apps and Office 365 account creation. While creating users through ADManager Plus, have you ever felt the need for templates to auto-fill fields based on certain conditions? Let's say, you have a template for a regional office. While provisioning users through the template, you would like the address, manager, OU container, etc., to be populated
custom script for field and form rules
dear all, I want to have a custom script which will support me to run whenever technicians change status of the filed Status to something that I predefined. it will run the scipt to pop-up add note windows and this windows will madatory to force technicians input information before they can change to status they want. can you help me out with this idea ? thank you ! Brgds, Tai
Save a Purchase Order as a Draft
Often we'll start a purchase order only to find out we need additional information. It would be helpful to be able to save a draft of a purchase order so we can leave the screen and come back to it later.
Default Purchase Order Item Quantities to 1
When an item is added to a purchase order, the default value is zero. How about using a default value of one instead? This would save some of us quite a bit of time. Thanks for the consideration, Adam
monitor quotas 2008-2012 file shares
We use quotas on 2008/2012 file servers to keep our minions from chewing through disk space like candy. We are comparing opmanager and two other products and we need to be able to not only monitor the partition usage but also the share usage (directories on the disk). as an example DISK E: size: 2TB then we have the following e:\shares\Share1 (200gb quota) e:\shares\Share2 (100gb quota) e:\shares\Share3 (50gb quota) e:\shares\Share4 (500gb quota) if we monitor E: (which can only ever get to 850GB
Notification Profiles - Run Program and Run System Command not working in OpManager
Good afternoon, We are experiencing some issues when using "Run Program" and "Run System Command" notification profiles in OpManger. In fact, neither of them are actually working. We tried to test actions and an emergent window said the command executed properly, but in fact it does nothing. We tried running a batch file in the /bin and in the root directory, then we tried to execute the commands through the "Run System Command" option but it didn't work too. We are currently using OpManager V11
Force enrolment
Hi All I'm just wondering if anyone has put together a method of forcing users to enrol. Probably at least half the people in the company haven't enrolled (either because they are new and dont know about it, they ignored the communications, or are just lazy). Then when they go to use it..... computer says no. Right now i'm thinking an SQL query to find who is already enrolled, then match that against an AD extract to get the exceptions. Put them in a group or something, and perhaps use a script or
Send Registration does not translate 'macros' into text
I'm trying to use the macro %givenName% but the email contains the literal text rather than expanding to the name. Also, is there a way to insert line characters? Thanks, Adam
File Monitoring with Event Log Analyzer - few questions
We recently purchased ELA and I am slowly getting used to all the different features. I have been having some difficulty with the File Monitoring portion of the system. Here are a few questions I hope someone out there can assist me with: 1. I don't see an option to change the reporting interval for the file monitors, do they update every time the host updates? 2. The file monitors seem to only update sporadically. Any way I can get them to update more frequently? 3. On one of our networked drives
SysEvtCol error on Server Shutdown....
Every time I close the Event Log Analyzer server (right click on System Tray Icon -> Shutdown Server) it will throw an error on SysEvtCol. This error doesn't happen every time, but usually happens when the server has been on for a while (I just tested it by starting the server then closing, and the error didn't happen). A little background: During the install of Event Log Analyzer, there were no start menu items created (not sure why). Therefore, I launch the server by executing 'run.bat'. Not sure
Windows Updates: Deploy optional Updates
Is it possible to also deploy optional updates on Windows Systems. When we manual start the internal Windows Update we get some optional and not security related updates. Can we also deploy these updates through DC?
Reporting and / or alerting on activity ourside of business hours
Looking to configure alerts for user logons outside of business hours but cannot find how to put in the time parameters in the alert profile. I have put in the business hours in the settings section. Surely this can be done. just cant quite work it out. Any pointers?
Log Level Setting in 'All Hosts'
I have been searching everywhere to find out the meaning 'Log Level' setting in the 'Agent Administration' section of Event Log Analyzer (with no luck). Could someone enlighten me?
Moving existing monitor group to another group
Hello. Is it possible to move an existing group as a sub-group for another existing group? thanks in advance... -john
Enforcing the Resolution status / Closure Code Query
Does anyone know of a way of forcing the technician to mark a request as Resolved prior to closing it? I want to start asking my team to mark a call as Resolved and then allowing the auto-closure to work after a set number of days. However my team are so used to entering the description, entering the resolution and closing the call at the same time as logging it. This is killing my resolution time reports as Created Time and Closure time are the same, so don't reflect the actual time taken to resolve
Bulk Group Creation Error
Hi, Is there a limit to how many users I can add to a group during bulk group creation? I have a CSV file that creates groups and adds about 14 users but I keep getting an error saying the server is unwilling to process the request: Code 80072035. I have looked for this error and ensured the causes are not in the CSV file. No duplicates etc. Really need to get this working as we have 37 groups to add with 14 users in each one.
Add insight agent to APM itself on CentOS
Dear support, Please check the following logs: [24 鍏湀 2016 02:19:48][APM_Insight_services_starter][WARNING]: MalformedException com.manageengine.apminsight.agent.exception.MalformedException: ParseException at com.manageengine.apminsight.agent.service.JavaAgentService.sendData(JavaAgentService.java:329) at com.manageengine.apminsight.agent.service.JavaAgentService.sendDataToServer(JavaAgentService.java:260) at com.manageengine.apminsight.agent.service.JavaAgentService.connect(JavaAgentService.java:183)
Service Desk Now Parameters - Escalation
Hi, When choosing who to escalate an ITSR to we get a list of users and a configuration for $Ticket Owner. Are there other parameters that can be used to reference other components like the Ticket Owners Team Leader and other roles ? Would be good to have a list of options that ME understands. Andrew
requester conversation limit
I have a problem with servicedesk plus, where a requester conversation chain seems to be truncated after a number of replies. We use the Helpdesk - Message Template: E-mail technician when a request is appended by reply. Most of the time this template works as expected, & includes the most recent reply, using the $description variable. however after a number of replies, it stops including the most recent reply, & reverts to only including the original request. So the technician needs to go to the
OpManager Device health report
Is it possible to generate report similar to these found on device's graphs?
API methods updateDeviceTemplate and associateDeviceTemplate taking too long.
- At work we have OpManager 11600 LEE with 50 devices. - Each device has an average of 1300 interfaces. - Each device has a single custom template I have a script that loops through each device and update his template (updateDeviceTemplate) with an average of 500 custom monitors,after that the script update the device with the custom template (associateDeviceTemplate) and finishes. The problem is that both methods takes too long to complete: updateDeviceTemplate takes 30 - 60 minutes. associateDeviceTemplate
Report Builder – graph report missing C: drive
Hi, Report builder graph report is not showing all the server partitions, in this case C:\ partition is missing as opposed to table report. Table report - shows C:\ and D:\ Graph report - showing 88% which refers to D:\ And is it possible to have the instance name?
Reporting
I need a report of accounts that were created over 180 days ago... but have never been logged into. Is that possible? thanx, Jeff
How to customise the Self Service Portal
Hello Does anyone know how to customise the Self Service portal on Manage Engine, I want to remove the Portal usage video Link
Mail Spam Filter stop work on SDP MSP 9.0
Hi, We have a problem with our SDP MSP. The Mail Spam Filter stop to work after upgrade to SDP MSP Version 9.0 (Build 9006 actually). As you can see, we put a correct information that I not want to recieve: Alaways works fine on SDP MSP Version 8.0 (any build). Today, any mail open a new request ignoring the Spam Filter. I'm sending to you a File_Support file attached. Can you help? Regards Rogerio Paliosa Correa Monitoring Analyst Av. Dr. Chucri Zaidan, 1550 - 29º andar CEP:04583-010 - Vila Cordeiro -
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