Time of application fields for the user
Добрый день!Вылез некий баг - после назначения ролей , применение вступает в силу через час, а то и более... Если бы он был связан с синхронизацией с AD, то он был бы объясним. Но все роли раздаются самой системой, система хранит назначение ролей пользователям. Зачем тогда такой большой лаг? Эти роли должны назначаться сразу после перезахода пользователя в систему.
How do I edit a previous stage in a change workflow
I'm using 9223. I have a Change in which I need to go back and edit a previous stage. Essentially the Change is in the Approval stage but I need to make some modifications to the Planning stage and update the text in the Roll Out Plan. The Edit link is not enabled. How can I edit this? Thanks.
Getting Fatal Error
Hi, Am using WebNMS 4.7 in one of the swing Application launched through java WebStart. After 3-4 client connections am getting the following error Dialog, while login: "Fatal error has occurred on connecting to the server. The server might probably be busy to allow client connections. Please reconnect or try after some time." The server gets free in about 20 mins, and after that am able to login. Can anybody please help me understand in which scenarios the WebNMS framework throws this error or what
Adding custom attribute
Hi, whenever i create a custom attribute using a template, the modification will be updated in AD permanently or it serves just for specific operations?
Website on Account Page in Support Center
In Support Center on the Accounts page there is a website field. Once you key in the website it will automatically put http:// in front of it for you. All of our sites are https now. Is it possible to change support center some how so it defaults to https:\\ or just not have it put anything in by default so we could type it in the field itself? thanks,
Can't find File Monitoring
Hi, I'm trying to activate the File Monitoring within OpManager, as instructed on the Documentation: https://www.manageengine.com/network-monitoring/file-folder-monitor.html I tried to add an APM Plugin File Monitor but the probe won't let me specify the file age (the parameter I need to observe) so it's not useful EDIT actually APM *will* let me specify the file age, still I'd like to keep most of the monitors under OpManager. I can't find at all the described page under Settings, Monitoring, Monitors:
Issue in 9223 Release
Greetings, Since upgrading to 9223 I am having to go back in and re-add "Purchase Order" authority back to the designated users every morning. I have been looking through the system logs and am not seeing any nightly process that is running that may be changing or resetting this feature but it is happening daily. Has anyone else uncovered additional issues within this release? Thank you, Greg
Custom View Not Working Properly
I've created a custom view to show all open calls. I want to see anything that shows open, resolved or on-hold. In the custom view, I have a group specified, along with a subject filter. The next filter is Request Status - I've tried 'not contains' set to closed to 'contains' set to onhold,open,resolved. No matter what I choose, the view is only showing the calls with request status of Open. Any suggestions on how to get this filter to work?
Import from Active Directory
Hello, I do have some questions or maybe ideas to the Import from Active Directory feature. - Is it possible to specify a base OU for the user search (or maybe multiple OU's)? - The EmployeeID Field; Does it update automaticaly when changed? Or does it update at all from the EmployeeID field from AD? - Does the feature delete requesters that are deleted in ActiveDirectory, or are they just not updated anymore? - What happens to Assets that are assigned to a requester, that will then be deleted?
Cannot configure certain features
Hello, I'm having an issue with trying to configure email notifications. Actually it's 2 issues. 1 - I cannot successfully get to the Server Settings section under Admin -> Product Settings. Clicking Server Settings will load some of the page, but I cannot see anything under the Mail Settings tab. I can also not click SMS Settings or Proxy Settings to load those tabs. Both the Connection and Windows Service links under Product Settings seem to work fine; it's just Server Settings where I have
OpManager 11600 not clearing CPU WMI alarms
Hi, We seem to have a problem where CPU WMI alarms are not clearing after the utilisation goes back down. The monitor was correctly triggered, however for whatever reason it no longer clears. I believe my settings are correct, is this a known issue with OpManager with SP11600? A number of months ago we migrated Opmanager from a Windows 2003 Server to Windows 2012 (I ensured the exact same service pack was applied before restoring the data). At the same time MySQL was migrated to PGSQL using steps
Credential requirements for scanning assets
We are going through some changes in our organization and the Domain Admin account that we were using to scan in SDP has been removed. Our Director wants us to create an account just for SDP to use for scanning our assets. What are the minimum requirements for the credential to be able to pick up all our AD Users and computers and provide the information to SDP?
ManageEngine Servicedesk Plus Issue
Dear Team, We have using ManageEngine Servicedesk Plus 9.2 Build 9223. Professional. We are facing the below issue. 1. Technicians PO approver is changing automatically frequently on daily basis. 2. While scanning through (Hostname,IP address) i am getting 2 asset, If i delete any one of asset it is deleting both the assets. 3. ManageEngine is not synchronizing with AD (Active Directory). I have do manual sync everyday. (Like : New user's and update in AD) 4. PO web page layout needs to be changed
Support for TLS 1.2
Will SupportCenter Plus 8 ever get support for TLS 1.2? Are there plans to update the integrated jdk? Currently, ssl labs is grading a "C". Also, for TLS 1.0 what are all the available cipher? I can find no documentation. Regards
Filter for Tasks: Unassigned Pending - My Group Tasks
Hi folks, I'd like to request a task filter that has "Unassigned Pending - My Group Tasks" Thanks, Adam
ADManager Plus rolls out build 6500
ADManager Plus build 6500 (July 2016) We are delighted to announce the release of ADManager Plus 6500 build with PPM. Please find the new features, enhancements and fixes included in this build, New Features: Smart card authentication: The use of smart cards/ PKI/ certificates has been enabled as additional options for ADManager Plus login. If you have such authentication system configured in your organization, ADManager Plus can be configured to authenticate users through it, bypassing other first
Updates break redirects
Is it possible in the neat to immediate future to have updates NOT break our redirects that we have in place? The last manual step after every update is to replace the urlrewrite.xml file and the web.xml under the WEB-INF folder to repoint our SSL and DNS names for the users. Unless the update actually DOES something to tomkat, can you make it just leave the "extracted" folder alone? Or to put it another way, is there a need/purpose to delete and rebuild that folder every update? It's broken my production
Purchase Request workflow
Work Flow of new Purchase Request? We have certain techs that l deal with purchasing and find the proper products, then one person does the quotes and orders. Example: If I create a Purchase Request who gets notified that there is a request? Do I need to set approvers so that a person can send for a quote? Thanks for any help. Chris Trauner Network Analyst
Unable to load Disk Space related native library.
SCP version 7931 CentOS release 6.3 (Final) - 64bits Hi I search this same error in this forum and found out it happen on other ManageEngine product as well. Is there a solution for SupportCenter plus as well? [root@supportcenter bin]# ./UpdateManager.sh /apps/ManageEngine/SupportCenter Unable to load Disk Space related native library. Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Ljava/lang/String;)J at com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Native
How do I add or remove lines from the My Summary block
In our environment, technicians are also requestors. Since the "My Requests Summary" block doesn't show for Technicians, I would like to add the fields to the technicians "My Summary" block. Can this be done? Best regards Dave
Report request
Hi, The question has been ask around a report that is created that shows the # of "conversation" that have taken place per request. Would this need to be a report script or would it need to be done by a third party system...say like Tableau (that is the system my company uses) If it is by a script, could one be provided? Thanks in advance Cathy
Purchase Order: What is the role of the signing authority
I'm hoping you can define the roles defined in the PO module and what actions or notifications are associated with the role: For example, the roles, as far as I can tell are: Owner PO Approver Signing Authority From the documentation, it looks like the owner should be the technician responsible for tracking and completing the PO. The approver is obvious, and it could be used to achieve both fulfillment requires (technical require of the products being ordered) and financial approval (approval for
Workflow to check External Website
Is it possible on Opmanager 12.1 to create a workflow to http to an external website, and notify if no response? I tried to create a new workflow, added check URL to http://www.cnn.com, and then if no response , send an email to myself. After that, the only option is trigger, but trigger requires you to pick a device. I don't have a device for www.cnn.com, so I'm unable to save the workflow. Is it possible to create a workflow like this? Workflow looks like a very useful feature. Thanks, Dan
Is it possible to create tasks based on form fields?
Is it possible to use Field/Form rules to create tasks based on field selections? For example, on our New User Request Form, the requestor might check off the box: Requires Email Y N At this point, we would want to show Resource Fields asking for various information and upon completion we would want to send a task to the Exchange Team to create an email account. The same might go for application-specific privileges, physical security access, etc. Thanks, Adam
Field Form Rule Help
I have a need a field form script rule that performs two validations on one date/field: WorkOrder_Fields_UDF_DATE6 Condition 1: The date in a custom field cannot be in the past - pops up an alert ( I have this based on the script example) But I also need Condition 2: The custom field date must be 5 or more days into the future or pops up a message
Error when deleting an accidentally created Account
Hi, thanks for reading, Recently i implorted several Assets via CSV to my CMDB module of Service Desk MSP and, due to an error in a comma in the CSV, an account was created instead of a department. Now, i cannot delete it, it says that the account "is being used by a module", despite I have already changed all the assets accounts and i cannot view any asset in that account, nor any client. What am I missing? Is there a way to find this related CI? Any hints? Thanks in advance! Regards
Support groups mail issue
When utilizing different support groups Group/sender email within the same domain using exchange 2010, the exchange server is changing the alias name to the default smtp address, so all incoming and outgoing email addresses are using the main email address for the mail server. Works from without the domain. Example main mail server email address - support@abc-company.com group email address for support group - servers@abc-company.com group email address is aliased to main address in exchange support
Technicians cant see their Requests Created
Hi Dears some times my technicians from another support group have to create request for another support group and they have to have permission to see their requests from the first up to end and i dont want too give them support group permission of destination. at the current time after create ticket they dont have permission to see their own requests beacause that is not in their group. how i can solve this problem??? Thanx
Incident Template List Doesnt Fixed number of showing per page
Hi Dears In the Incident Template List each time i fixed the number of showing template it doesnt fixed for next time and each time i have to change it , but in the other place such as User-Support Group it is fixed. how i can fixed it? Thanx
Support groups and email fetching in SDP 9.1
Dear All, Please advise: We currently have one support group using the SDP (IT Support), and we want to be able to use SDP for more than one support group such as IT Support, Admin Support, and so on. How can we setup the system so that IT Support Group will only see IT Support requests, same for Admin and so on based on Group technicians. Also, currently mail fetching is on the IT Support Group email, how can we capture mails for the other Groups as well, so that they be created under those specific
Mail Fetching SDP 9.1
Dear All, Please advise: How can we prevent or properly capture MS Outlook Invites sent to the Support Group email address used to automatically fetch mails into SDP Currently we are getting the following: A new request with request id 8965 has been created by Service Desk. Short info on the request is : Title : New request created with ID: ##8964## from Elaine De Category : Description : A new request with request id 8964 has been created by Elaine De. Short info on the request is : Title : MOC
Key scanning
When is SDPlus going to finally be able to scan and retrieve keys for Microsoft products?The inability to do so makes the asset management part completely useless. Other products can do it. Why can't SDPlus?
Additional information on SD-62436
I am very sorry if this post is in a wrong place. I want to add some information on the known issue SD-62436 but don't know how to do it or if it is possible at all (for a newly signed up community member :)) So: Is there a way to get this information linked to the issue report? This is the information i want to add: Easy way to reproduce the problem (9.2 Build 9218; Firefox 47.0): on the request listview hover over a request's subject in order to see the little window with the description keep your
Preventive Maintenance Tasks
I am updating some maintenance tasks and need them to occur on the 2nd Thursday of the month, but there is no option for this type of selection. It would be nice to have this feature added as soon as possible because the current method of only being able to select the day of the month, is causing some issues with missing deadlines for ticketing activities and maintenance of our systems. It should not be difficult of take a long time to implementing this type of selection process. Thank you,
Setting up MSP for one company
Hey, as I am encountering various challenges and problems, I'd like to ask for your guidance/experiences/best practices. I am setting up MSP for ~300 target technicians, all in one company. I am assuming that each department will have it's own account, mostly for different notification rules, categories etc. Therefore I have some questions: 1. Each account needs it's e-mail. Should it be the same as one of the support groups within or different? 2. Sites - each account needs a site defined. How should
Search and Reindexing Problem
Has the indexing problem been fix in a recent release of SDP? We are having to perform the reindex procedure at least once a week to get accurate search results. The only reference I can find to this problem is in the following post: https://forums.manageengine.com/topic/search-broken-solutions-and-requests Our Configuration is: Version 9110 MS SQL 2012 Thanks, Craig Rice
Email Change
Does anyone know if you can update a change or add notes to a change via email in the same way you can with a request
REST API all open requests filtered by department
Is it possible to create a REST query to show all open requests by a department or site?
variables in templates
how do I alter the $requestlink variable with the correct web site address?
SMS Notification not working properly.
We have enabled following SMS notification. Alert the following technician(s) by SMS when a new request is created. Alert technician by SMS when a request is assigned. We are using same SMS Mail ID for all technician , say xyz@abc.com. In Message Template, we are using $Technician as subject. We have developed an application which will listen, inbox of xyz@abc.com. This application will read the technician name from subject of mail, and will send sms to corresponding technician using a SMS gateway.
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