Support groups and email fetching in SDP 9.1
Dear All,
Please advise:
We currently have one support group using the SDP (IT Support), and we want to be able to use SDP for more than one support group such as IT Support, Admin Support, and so on.
How can we setup the system so that IT Support Group will only see IT Support requests, same for Admin and so on based on Group technicians.
Also, currently mail fetching is on the IT Support Group email, how can we capture mails for the other Groups as well, so that they be created under those specific groups.
Regards
Please advise:
We currently have one support group using the SDP (IT Support), and we want to be able to use SDP for more than one support group such as IT Support, Admin Support, and so on.
How can we setup the system so that IT Support Group will only see IT Support requests, same for Admin and so on based on Group technicians.
Also, currently mail fetching is on the IT Support Group email, how can we capture mails for the other Groups as well, so that they be created under those specific groups.
Regards