Tasks based on criteria
We would like to see tasks get triggered by criteria. For example if the value of Item = "New Hire" trigger Task 1 2 and 3 automatically. Or example 2, if software template is used and the requester picks "MS Visio" from a picklist then trigger "purchase Visio license" task.
Business rules set mode
We would like to be able to set the mode by business rule. We use multiple different monitoring tools that trigger events by email, and the logic of the tool automatically sets the mode to email. We would actually like to have the mode set to threshold alert or monitoring event. Same with API data inbound to SDP, doesn't identify the ticket as API as the source of the ticket
Data Archiving - Want to except by group but not all groups are listed
I want to archive all requests that are over a certain date, excepting a list of specific support groups. However when I look at "List of Group" when defining criteria, the list of groups presented is very much incomplete. We have about 80 support groups but the pop up list only shows me about 15 of them. This means I'm effectively unable to selectively archive - no other column names suit my purpose. It would be at least a little bit helpful if I could choose Template Name as a field. Anyone
Change default template for the WorkLog
Hello, It's possible to change the default option (TRUE to FALSE), of the "include non operational hours" field, in the WorkLog? Thank you.
New Requests by Email - Request Type not set
Request templates (for Technician and Requestors) have the [Request Type] set to 'Incident' as a default. However, when a request is raised by email, the '[Request Type]' is not set. Is there anyway of populating this field automatically when a request is raised by email? It is stopping some business rules from running when we want to close a request automatically. Any help appreciated Jon Ward UK
Clear Alarm Issue
So we monitor several processes on servers our notification profile is using the recurring trigger to email the group in charge of fixing the issue every 30 minutes until the process is back up. the problem is after the issue is "clear", the "clear" alert letting them know it's fixed sends out an email every 30 minutes after that. If I pull up active alarms on the server, I see the "clear" alerts, status clear, technician unassigned. I currently need to manually acknowledge the alerts so the emails
Home Directory Delete
I'd like to see AD Manager Plus have the ability to delete the Home Directory of users. At the moment the only way to accomplish that is when you delete the user object itself. I'd like to have a separate feature to just delete Home Directory without deleting the user object. If there is a feature to move the Home Directory then there should be a feature to delete this as well.
Survey - "User does not have sufficient privilege"
Hello, I use SD+ all day editing/submitting/resolving SRs. When I get the email concerning the survey.... "Please help us improve our service by completing this short survey....." and click the link I always get "User does not have sufficient privilege". I use Chrome as my default browser and have found Chrome to be the problem. If I copy/paste the email link into IE or FF it works fine. The "User does not have sufficient privilege" is a very odd message for a browser to return and I do not think
report of laptops
Haw can I generate report of laptops? In asset->workstation view there is option to select "workstation type" as laptop but I did not find it in reports. Thanks in advance
Default Request Missing from main menu but exists in drop down menu
Template exists from drop down menu but not in the main menu: Screen Shot of Template: Any help is appreciated. I'm scratching my head. Thanks, Steve
Device Discovery based on the IP with a defined condition
Hello Team , I have a requirement from the customer who are not comfortable to do the exercise of providing the IP Details. The customer contract is based on the Device Serial Numbers and we have mapped these details in our ITSM Tool. Now,the concern is how are we going to do the device discovery provided with the Network and Server Access Credentials and start IP/end IP + Subnet Mask.
Roadmap suggestion for feature thats currently in Design
For the feature "Users deleted in AD will be automatically deleted in SDP (based on configuration)" I think this is a good feature however I think there is another level of configuration that would be desirable.. I would like to see this configured so a field is added to the user table where they can be marked as "Active" or "Disabled" Reasons: 1) We have to retain accounts in emails for an extended length of time after someone exits our organization. It would be nice to know the account is disabled
Mail count
Hi, We would like to know the volume of outgoing email in servicedesk plus within a period, is it possible to have that qurery. We're using MSSQL. Thanks, Jedidia A.
A more complex SQL script to monitor app status on Database Query Monitor
To monitor the status of an app, I need to monitor a value in CONPRM table called PI_HEARTBEAT, that is updated by app each second or so. If value didn't change after a few seconds, we can assume that there's some issue in the app. I have tried something here on database query monitor but does not seem to work, looks like too complex for use on this feature.. here's the script below which works as expected on sqlplus any ideas? SET serveroutput on; DECLARE x NUMBER; y NUMBER; z VARCHAR(1); BEGIN
Field and Forms Script Help
I'm trying to get a script to work but am having a hard time with it. I created a custom field that is a drop down menu. When the user clicks on it they get the option to choose from it which password is needing reset. Based on their selection I would like for it to change the Item field to which password is needing reset. I have set up business rules that auto-assign tickets to technician groups based off the item that is being submitted. But I don't want requesters to set the item (and it's not
Increasing incident additional fields or making them account-specific
Hi, I'd like to ask for vastly increasing or making the limits account-specific for incident additional fields. I am currently planning SD+ MSP implementation for a 500+ company with at least 10 departments eager to start using the tool. But when you look at the variety of our need, we simply need more additional fields. One team will need to add TAX ID, Client ID, User ID, Invoice no, Client tag (VIP/Strategic etc), IT dept needs to add lists of supported devices (printers, mobile phones), car pool
Back end databases supported by ADManager Plus
Hi, Please tell me what are the back end databases supported by ADManager Plus.
Purchase order Approvers
After updating to the most current version I find the majority of my requestors now have a purchase order approver role. Since we have only user authorized to approve a PO suddenly having all my users now appear in this list is to say nothing less than annoying. The only thing more annoying would be to have to edit each user individually to take away this option. see image below Please tell me this is not the only way
Sysadmemes: Time to add some memes!
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Roll up your sleeves and get started, for this week's caption contest is now open! Let your imagination run wild and caption this image to scoop an Amazon gift voucher worth $20*. Note: Please write your captions as comments to this post. We've more images here that await your captions! Caption as many images as possible to hike up your chances of winning *25 winners will be chosen based on their participation and creativity. Terms and conditions
Creating an issue via Rest API
Hey all, what fields are required when creating an issue via rest API to create an requester account, alongside with his/her's e-mail address, so SD+ would send automatic notification for a new request created? Best regards, Marcin
How to remove IPAM and NCM Modules from OPManager 12.1
Is there any way to remove the IPAM module from OPManager 12.1? When Logging in, I keep getting messages that I have exceeded the number of addresses that can be monitored by the IPAM. I don't want the IPAM or NCM modules. Is there any way to disable them?
Unable to delete a Support Group
Hi I am unable to delete a Support Group in SD Plus - I have removed all the technicians associated to the Group but no luck - Just comes up with a message - Groups cannot be deleted. Please assist. Randall
Requester details being reset?
I just noticed something odd with SDP since updating to build 9223. Here is a brief description of what is happening: We have setup our VP's as VIP requesters with the checkbox selected to approve PO's. Today I attempted to create a PO but neither of the VP's were listed. I opened the Requester section under the Admin tab and both had the checkbox for PO Approver unchecked overnight. I have reset it back to checked, but is there a reason this might be happening?? Thanks Jason
Complex Spam Filter
Hi, Trying to set up a relatively complex spam filter . To simplify, I need to be able to apply the following rules: 1.Sender is address@domain1.com and subject contains 'Acknowledgement' 2.Sender is address@domain1.com and subject contains 'Information' 3.Sender is address@domain2.com 4. Subject contains 'Automatic Reply:' With the rules being limited to all criteria being matched or any 1 criterion being matched I don't see how this can work? If I select 'Match ALL' then emails from domain2
Requests queue by users
Hi, since we migrated from pay licence to free licence on SDP, our users cant see their new requests on the SDP portal. It's showing only the old ones But there is more requests from this users. Is this a licence limit?
SupportCenter Plus integration.
Hi I am looking to integrate SCP with Akritiv based on Salesforce. I have had a look at both the Jira and SDP examples and need the following information please. 1. What JDK version should I use to compile my code. 2. Any other documentation available other than the admin guide would be appreciated. I would like to create an external action where the ticket is forwarded to an address but specific fields are read into an XML file and this is attached to the ticket before it is forwarded. Is this possible?
SQL command not properly ended on database query monitor
I'm trying to set up database monitor query but running into some issues. Trying to run a very simple query as the one below: select 'STATE', v FROM DPAADM.CONPRM where P = 'PI_HEARTBEAT'; But getting following error msg at the top of the page when trying to save: Got ORA-00933: SQL command not properly ended The query works perfectly fine on toad. What is frustrating also is that even after putting in another query copied from another healthy monitor and saving it, at the top of the page it shows
Can't delete sites and accounts for technicians
Hey again :) I am experiencing problems with changing accounts and sites for a technician. If once assigned, I cannot delete them - the application confirms successful change, but when I enter the technician's account again, everything is as it was. Best regards, Marcin
Query - SQL error? (postgressql)
Hi I'm working on a query, but have hit a wall when only halfway there. Can anyone tell me please why this works: SELECT aau.FIRST_NAME AS "Requester", COUNT(*) as "Total" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID WHERE (wo.ISPARENT='1') GROUP BY "Requester" But this: SELECT aau.FIRST_NAME AS "Requester", COUNT(*) as "Total" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
Guest user
Hello, Is there anyway requester can open a ticket without login credential!? We are using ServiceDesk Plus MSP and I want to know how people can open ticket manually without user name and password. Thanks Ali
Change OpManager login screen
Hello, Is there a way to customize OpManager v12 login screen? Thank you
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Change Template FileAudit
Hello Guys Is possible customized the Portal with logo of the company and change the login portal? Regards
One more report request, time to resolve
MS SQL, build 2016 Stats for Incident Requests + Service Requests Time to resolve by technician, by year/month Resolved under 10 minutes Resolved under 30 minutes Resolved under 60 minutes Resolved over 60 minutes Total resolved Month Technician 10min 30min 60min 60+ Total Resolved This one is tricky. I had it with our last system which is my management wants it now. Help is appreciated. Thanks
OpManager v12 REST API
Hi, I am looking at the REST API documentation here: http://help.opmanager.com/rest_api In the alert section, most APIs require the parameter 'entity'. It then adds that entity uniquely identifies the failure object within the source.Events will be correlated into alarms according to the entity field. Multiple events with the same entity will be grouped as a single alarm. So are entities the interfaces of a certain device or are they something else? Thank you.
Moving an issue between account
Is there a possiblility to move an issue between different accounts? As of today I found only the option to move it between different groups withing an account, but a possibility to move it between accounts is vital for my implementation. Best regards, Marcin
Linux installation problems
Hi, I'm having trouble on the installation, and wasn't able to get anyone through support. I'm installing on a linux server (ubuntu 10.10). This is all I get when I run the installer: # ~ops/ManageEngine_PMP.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ...................................
Multi departmental -- Solutions
Hello ME, Is it possible to have one solutions db that can be seen between portals under one organization? Please advise. Regards, Era
Templates for Status change Reasons
Allow us to create templates for Reasons under the Request Status Scheduler. This would save technicians time if we could have canned reasons available from a pick list when we change the status.
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