Update to current version
We have installed the updates to get up to the most current version, however now we are unable to start the DesktopCentralServer service, I am getting the error below.
Software License management in Citrix VDI environment
Exactly what steps would need to occur to manage Citrix VDI environment. Specifically to get software license counts using Desktop Central
Scheduled reports not generating
We recently upgraded to 9.2 Build 9217 we had reports that were scheduled to run daily and weekly since the upgrade the reports are no longer being delivered is there something we need to change so that the report will start generating again?
E-mail the Requester for notes addition - email notifications
I know you can set notes to be Public or Private, but is there a way to configure email notifications to inform the Requester a new note has been added to their ticket? I was under the impression the, "Acknowledge Requester by Email when the request is updated", but this does not appear to be the case. This "Updated" email only applies to when the request is edited. The addition of notes does not count as an "update". I'm thinking a feature request to "Acknowledge Requester by Email when public notes
Cannot find Software Metering tool
Hi I'm unable to locate the Software Metering tool in our installation of Desktop Central. Having read previous posts, it is supposed to be located in Inventory > Actions/Settings, but it is not present. Please see attached screenshot which includes our build number of DC 9. Please can you advise? Thanks. inamuddle
Requester Notifications
Hi there, Is it possible to have two or more requester notification messages within the same servicedesk platform? regards Arvin
V12.1 how to set vmware connected datastore monitors?
Hello How can i monitor my datastores that are connected with vcenter and set if its capacity goes for example under 50GB then it alerts? Can i set any monitors for datastores at all?
Convert MySQL db to MSSQL
I can't seem to find the latest instructions for converting a MySQL db used in OpManager 11500 to an MSSQL db. Does anyone have a link or directions? Thanks!
Netflow Analyzer - v12 Master Interface Dashboard
Recently I upgraded from Netflow Analyzer v9.6 to v12. In v9.6 I was able to create a master interface dashboard, that showed the in/out utilization of all interfaces on all devices registered within Netflow, in a list format. This was then displayed on a TV in our operations room and had a refresh interval, defined within Netflow, of 1 minute. This quickly allowed us to see if any of our links were being over utilized. In v12 I have had a go at creating a custom dashboard, but I am unable to recreate
Uptime repot - how to?
Hi All! I need some report or view with sort (ala Admin > Scope of Management > Computers) with uptime for each PC. How to ? http://odarchuk.com
Change Remote Site from Direct Communication to Point to DS
Hi We have a remote site (15 PC's) which is setup for direct communication to the DTC server. We also have another remote site which has a DS onsite. I want to change the first remote site so that it points to the second remote site (with DS) because of bandwidth issues. I've tried to make the change in both IE and Chrome but the settings are not saved \ modified. Is this something that I should be able to do. If it should work would I need to push the agent out again or will the new settings
MDM: Conditional Access / PKI Integration / SAML
We are using Airwatch MDM for our customers because we are missing some major features in DC MDM: 1) PKI Integration for certificates (SCEP) 2) SAML Integration so end user can authenticate with their AD or Office 365 account 3) Conditional Access for Office 365 (I saw that you have published the latest version with conditional Access for Exchange on premise) 4) SMS enrollment Do you have such feature on the roadmap? Kind regards, Jens
Disable Policy - Group Removal
Is there a way to remove users from certain groups, instead of ALL of them via the Disable Policy? I ask because we're not ready to move to Template-based user permissions (yet) and we need to leave Security groups on each disabled user's account. (believe me, I know the risk in that). Would there be some kind of an on-demand deprovisioning that we could create that would remove groups we designate? I could simply fill the removal list with all of our Distribution Lists, and if any of the groups
Fetch all Requests per status - Rest API
payLoad = { 'scope': 'sdpodapi', 'authtoken': 'aacf987a0c0e5768e5bf28db656f43b6', 'OPERATION_NAME': 'GET_REQUESTS', 'INPUT_DATA': '{operation:{Details:{FILTERBY:All_Requests,FROM:1,LIMIT:1000,STATUS:Closed}}}' } I'm trying to get all request with status closed using Fetch All Request API Even though i have indicated STATUS:Closed in the INPUT_DATA. it still returns all result regardless of status.
Windows 10 Modern Apps / MDM Support
Will you support Modern Apps (Business Store) and the Windows 10 MDM Features: https://msdn.microsoft.com/en-us/library/windows/hardware/mt299056(v=vs.85).aspx
Max request per API call
It is indicated in the Fetch all Request API documentation that there is a 100 maximum request per api call. but what if i have more than 100 rows of records. how can I make sure that I'm getting all the data?
mail fetching stopped when there is an email matched business rule
dear all, I am using Standard edition of SDP and I have just update SDP to latest version 9.2 Build 9218 ; now I have a problem that everytime mail fetching met business rules that I defined, it will stopped. my work around now is to stop business rules until I found out what really happening ? Can you help on this case thank you ! Brgds, Tai
Importing Requestors from Active Directory
Good Day We have Active directory integrated with Service desk Plus. However we have new users in the AD and would like to import some more requesters into SDP. How can I update SDP requesters from AD without over witting the users previously imported? Regards Rallo
Show Bottom Toolbar
Hi, can I modify anything into SDP configuration to show everytime the bottom toolbar? Thanks in advance.
Assets page: Sorry an Error Has Occured
Hi, We recently updated ME SDP, before asset scanning and the library was working correctly. However now since the update I receive this page when trying to view assets. Any help would be appreciated. ME SDP: 9.2 Build 9213
Image on Purchase Orders are crashing into the Organisation text below, How do I stop this?
Hi Guys, I cannot seem to fix the issue below in Purchase Orders, I have tried changing the size but that makes no difference, Am I missing something ? Thanks Stu
Defining a more sophistocated Purchasing Approval Model
I would like to be able to automate my purchasing approvals process so that when a user makes a request, I can immediately send it to the right person who can approval the expenditure. That person is usually not the person they report to, as this happens at a higher level in my organization. What are my options here? Ideally, I'd like to be able to assign the Financial Approver (PO Approver) for each user. Is that an option? Thanks, Adam
Reporting
Hi, Is there no way to connect an excel spreadsheet to SD Plus database and use pivot table to create reports within Excel. I am finding it very limiting and time consuming to generate reports every single time and adjust them manually when exported wheres in Excel pivot table, I can just select the property and then value to get the data in real time. Hopefully someone will know a better way to generate reports from SD Plus and can assist me.
Migrate to MS SQL
Is it possible to EASILY migrate ADManager Plus to MS SQL on a different server?
You are required to configure Verification Code.
Every new user that tries to enroll gets the error "You are required to configure Verification Code". We have checked the settings and are entering all required information when we try to enroll. WE have tried in IE11 and Google Chrome. We enter a second e-mail address and it doesn't work either.
Delete forgot password link on customer portal in SupportCenter Plus ?
Dear, Is it possible to delete the forgotpassword feature for our customer. Indeed we dont want our customer to choose and change their own password. We give them. So is it possible to edit the customer portal html part to delete the "forgott password link"
Reduce Firewall Ports to TCP 443
Do you plan to reduce the needed ports? We have some Enterprise customers which have large networks and it is very difficult to get firewall exceptions for all these ports? It would be great to work only over HTTPS so there is no need to open new ports.
Tickets sent via email.
Some of our tickets are created via email. The problem with this is that required fields are not filed out. How would I go about automating that??
Monitoring Oracle VM
Im running OPManager version 11400. How to monitor my Oracle VM from the Virtualization tab?
Billiable work orders
How can we create billable work order tickets from Service Desk Plus request?
steps to enable third-party SSL in OpManager
running v12.1 I am following the steps to enable third-party SSL in OpManager located here, http://help.opmanager.com/enabling_ssl. I have finished all the steps (including step 8), except for the setp 7, Configuring Tomcat. I can't seem to find the magic directory listed in the documentation, OpManager_Hometomcatconfbackup. I have tried to create the Tomcat\conf\backup folder structure in C:\ManageEngine\OpManager\conf\OpManager\ as well as C:\ManageEngine\OpManager\conf and then copy the modified
Can not deploy Autocad
When I'm trying to install Autocad 2016 to a PC in regional office through Desktop Central I got this error: "Either you haven't provided the silent switches or the silent switches are incorrect" . This is the command in my batch file: \\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\Setup.exe /W /Q /L \\vnsan1\cs_vn_it\Soft\ACAD2016Core\Img\ACAD2016Core.ini /language en-us Below is the log of Desktop Central agent in the PC: Log open time: 2016-07-05 12:11:29:993 [ 2016-07-05 12:11:29:993 ] [ 5812 ] [INFO]
How to request certain software be patched?
Hello, is there a process I can go through to request that certain software receive patch support? There is actually one in specific and for patching on a Mac - Adobe Creative Cloud. Currently we are still having to manually connect with half a dozen users every few weeks or so to update all their creative cloud software. I know Adobe has something we can set up but it would be better to keep everything central. Thank you, Charles
Need help identifying the workflow needed to building a bulk csv import template..
We have O365 subscriptions, so we use two different new user templates that run a small script at the end to assign either a E2 or E3 O365 license after the user is created in AD. I am having difficulty in seeing how to create a csv file, with the appropriate AD property names as the headers. I was hoping someone knew of a quick and easy way to peak inside the new user creation process via template, to see what all the csv headers needed to be. Also, im not sure if the scripts that run along with
Agent with on-demand?
Hello, Are there any plans to bring the agent based asset tracking from the on-site service desk plus to on-demand? Our staff operate world wide and are not always connected to the domain network, so the probe setup isn't really a good method to keep updated information on assets. The ADLogonApp is a compromised solution from what I can tell. Regards Thomas
Report Request - Requests linked to a problem
Hi, I'd like a report of problems and any requests linked where the output looks similar to the following: Problem ID Created Time Request ID Created Date Technician 1 01/01/2016 1 01/01/2016 Technician X 1 01/01/2016 2 02/01/2016 Technician Y 1 01/01/2016 3 03/01/2016 Technician X 2 05/01/2016 4 04/01/2016 Technician Y 2 05/01/2016 5 05/01/2016 Technician X 3 10/01/2016 6 10/01/2016 Technician Y 4 15/01/2016 Not Assigned Not Assigned Not Assigned 5 20/01/2016 7 20/01/2016 Technician Y Is this possible?
Annoying popup when selecting 'Complete' of helpdesk request.
Since upgradinging from 9.2 Build 9210 to 9.2 Build 9213 there is now an annoying popup whenever you select Complete. Mandatory fields for Closing Request Request cannot be completed. Please fill the following fields - -> Category -> Technician I know that these fields need to be filled in but in previous releases, you got a message in red AFTER clicking Update request. Now the flow of the form is broken, you have to go down and fill in the category and technician and then go back to the top and
AD Self Service plus client software issue
We are having issues with the GINA for AD Self Service plus client software on Windows 10 Surface pro4 systems. When it is installed on a system we get the reset password / unlock account on the login screen which is great. BUT If we attempt to switch users and then try to type in a different login in ID, the surface resets to locked without taking the new user credentials. If we uninstall the GINA from the surface, change users works fine. Version of AD Self Service GENA is 4.3.0 Has anyone else
technician emails not going thru
when clicking new incident and assigning the ticket to technician, the tech doesn't receive an email once the ticket is created and we go back in after and assign it the tech gets an email anyone else experiencing this
Reply to a ticket is blank
I just loaded the patch this morning to go to 9218. Now when i go to reply to a ticket the send notification is blank. when i did this prior to the patching it would populate the To, subject line and body of the message. please let me know what other information you need to look in to this issue thank you
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