Stats for Incident Requests + Service Requests

Time to resolve by technician, by year/month

Resolved under 10 minutes

Resolved under 30 minutes

Resolved under 60 minutes

Resolved over 60 minutes

Total resolved

Month      Technician      10min      30min      60min       60+      Total Resolved

This one is tricky. I had it with our last system which is my management wants it now. Help is appreciated.

Thanks