Increasing incident additional fields or making them account-specific
Hi,
I'd like to ask for vastly increasing or making the limits account-specific for incident additional fields.
I am currently planning SD+ MSP implementation for a 500+ company with at least 10 departments eager to start using the tool.
But when you look at the variety of our need, we simply need more additional fields.
One team will need to add TAX ID, Client ID, User ID, Invoice no, Client tag (VIP/Strategic etc), IT dept needs to add lists of supported devices (printers, mobile phones), car pool department need to add vehicle list and to get to the point - I will not be able to meet my colleagues needs, because we'll run out of additional fields very fast.
Best regards,
Marcin
I'd like to ask for vastly increasing or making the limits account-specific for incident additional fields.
I am currently planning SD+ MSP implementation for a 500+ company with at least 10 departments eager to start using the tool.
But when you look at the variety of our need, we simply need more additional fields.
One team will need to add TAX ID, Client ID, User ID, Invoice no, Client tag (VIP/Strategic etc), IT dept needs to add lists of supported devices (printers, mobile phones), car pool department need to add vehicle list and to get to the point - I will not be able to meet my colleagues needs, because we'll run out of additional fields very fast.
Best regards,
Marcin