Reply to a ticket is blank
I just loaded the patch this morning to go to 9218. Now when i go to reply to a ticket the send notification is blank. when i did this prior to the patching it would populate the To, subject line and body of the message. please let me know what other information you need to look in to this issue thank you
Bulk Account creation
Hi, I understand that the whole point of AD User bulk creation feature is time saving hence need to know the following before I know if it's any useful for me or not? Is there any way to use an excel workbook rather than CSV as converting columns to csv format but take more time than creating the account manually. I created a template in AD Manage Plus for user creation but when I try to upload a csv but got the following validation errors: As per the screenshot below: I have selected Logon name(pre-windows
Scanning Retired Assets
Is there a STATE that I can set an asset to be where Asset Management won't try to scan it? The assets that I have retired and are sitting on a shelf in storage, are attempted to be scanned every interval.
What's cooking? In ServiceDesk Plus OnDemand !
Dear Users, The next release of ServiceDesk Plus OnDemand will feature the below list of enhancements & fixes : Business Rule(s) for Service Request - Business Rule is now available for Service Requests as well. It will work in the same way as Business Rule for Incidents. It will be a site based setting and follow the same principle as that of Incident. There are separate lists of Business Rule for Service Request and Incident Requests. Copy Template - Copy Template option has been introduced in
Asset management - product
Hi, i would like to add one cathegoriz, VDI, is it possible? You can see the image attached to figure out what I want. thansk Carol
ServiceDesk doesn't credit the work log details properly to cases with multiple technicians in reports.
ServiceDesk doesn't credit the work log details properly to cases with multiple technicians in reports(We have a weekly report of all the activities for the week). We can see here that "Kh" received all worklog credit, even when "CE" worked part of it. http://i.imgur.com/gmO2YDW.png
Where can I download the 12 version.
We ended EMC. Where can I download the 12 version. The license is only 12.
vm's not being deleted in Opmanager v12.1 on Hyper-V server
We deleted 18 vm's from our Hyper-V server, but in Opmanager on the hyper-v server it is still showing vm's we deleted. We added the hyper-v host settings->discovery->add hyper-v. The monitoring is set for 5 mins, we deleted the vm's on the hyper-v host 2 hours ago. Opmanager does have it classified as a hyper-v host. Is there a patch needed for this or is there a setting that needs to be changed. We currently only have 1 hyper-v host. We will be adding on our vCenter server into Opmanager and that
Can't open : Technicians Menu
I can't access to Technicians Menu, i waiting for many many time when i clicked it. Please suggest me how to solve this problem. Fixed : I've been restart all of Manage Engine services. Detail Manage Engine Version : 9.2 Build 9209 *I am sorry for my bad English-Skills! With Best Regards, Wanchalerm.W
Pass-through and import sequesters question
Currently we have Enable AD Authentication setup but not Pass-through Authentication. If I enable pass-through must I also setup Import Requesters from AD?
Use-case 33: How To Manage Contract Employee In Your Active Directory Part II
On an earlier post on, How to manage contract employees(https://forums.manageengine.com/topic/use-case-16-how-to-manage-contract-employees-in-your-active-directory), we had a glimpse at how you can set account expiry dates and render the contract employee account unusable after a point in time. And what accounts work best for contract employees(https://forums.manageengine.com/topic/use-case-26-what-account-works-best-for-contract-employees-in-your-active-directory), we had two account options based
Sending e-mail from the account e-mail address
We have a new installation of Servicedesk MSP and iI'd like some advice on the following. We have a single group of technicians that handle requests for multiple accounts. I've set up the accounts with a custom e-mail address (customer@myMSPcompany.com). E-mails sent to this address show up in the account as they should. However, when a technician replies to the request, the From e-mail address that the customer sees is (servicedeskfetchingmailbox@myMSPcompany.com). How can I have customers see
A report on software similar to Computers by OS?
Is there a way to generate a graph/report for software similar to the Graph this is on the Home>Summary page Computers by OS? On this graph it is able to group all Win 7/Win 8/ Server etc into one graph and regardless of Patch level. Specifically I am trying to find a way to generate a specific report for the different versions of Microsoft Office. With the number of different patch versions/configurations I don't feel that I am getting an accurate report. If there was some way that DC could lump
dcagenttrayicon dissapears randomly from taskbar - Windows 10
dcagenttrayicon dissapers from the taskbar even when the service is still running. You can get it back by logging off or restarting but it it happens too often and I feel that it needs to be addressed. This is a problem on all Windows 10 machines and some Windows 7 machines. Is there a quick work-around to for a non-admin to get their icon back? Thank you!
Advice with using Desktopcentral for Patch Management
Hi, We recently had an external audit of the machines on our network for security vulnerabilities and they found that there was a couple of updates missing on our machines, MS KB3125869 & MS KB3116180 which are covered under the MS15-124: Cumulative Security Update for Internet Explorer update. When we ran the patch scan on Desktopcentral and it didn't pick up this vulnerability. Can anyone suggest the best way we can use Desktopcentral to ensure that these types of vulnerabilities aren't missed
Integration with remote connection apps? What are you guys using?
Hey all, Currently we're using LogMeIn Central but are looking at alternatives. Is anyone using any integration to initiate remote connections from SDP? Thanks!
API Broken in Version 9.x (latest)
Hi, We just upgraded to ServiceDesk Plus (MSP Edition). The python code below worked just fine in 8.3. Build 8316 but now fails in 9.0 Build 9000. I'd love to understand what changed - import requests args = {'OPERATION_NAME': 'ADD_REQUEST', 'TECHNICIAN_KEY': 'MY_KEY', 'INPUT_DATA': """ <Operation> <Details> <requester>Test User</requester> <subject>Test Subject</subject> <description>Test Description</description> <requesttemplate>Incident</requesttemplate>
OVF on site is 11.100
I downloaded the OVF hoping it was version 12 for testing and it looks to be version 11.100. Can we get an updated version of the OVF Appliance?
Authentication issues after upgrading to build 9217
Hello, Is anyone experiencing AD authentication issues using build 9217 or build 9218? In our environment and for some unclear reason it looks like SDP sometimes tries to authenticate the user based on the email address rather than based on the login. Best regards, Demetrius
Scheduled reports: how change the owner or admins can see all reports
Hi, we have a big problem with scheduled reports, a big number of them was created by various users and when we need to edit them only the original user can see this reports, we need, at least, admins can access and edit this reports. There is a way to do that? Regards HOliveira
Billable work order
How can we create billable work order from Service Desk tickets?
Export Support Groups and all Technicians
Hi All, I was wondering if someone would be able to help me with queries to run a couple of very simple reports. 1 - Just looking to export a list of all Technicians, also showing the default columns when you browse to the Technician list in the tool. I had a search on here and also tried to look for an option on this page in SD+ but couldn't find a way to do so. 2 - Export a simple list of all support groups. I had a search on the forum for this also but couldn't find one that was applicable.
Mensaje de error al tratar de restaurar un respaldo en SupportCenter Plus
EL aplicativo SupportCenterPlus no carga al momento de restaurar las bases muestra el siguiente mensaje de error
Asignación de Tareas a Grupos
Buenos Días, cuando agrego una tarea nueva puedo ver todos los técnicos, atendiendo a que configure para que solo vean algunos. Existe alguna configuración previa para que esto funcione...?
Missing/Hidden Site
Dear, During the initial setup of SDP, I had created a site pertaining to the main branch. However, I've recently noticed that it is missing from the list of sites, in all modules of SDP; though when I try to create a site with the same name, I get an error message that it already exists and I can't create a duplicate. I've checked in all modules of SDP, and it isn't available where trying to link a request, templates, problems/changes, requests/technicians, or assets. I've searched for any possible
Active Directory
It would be nice to have a option to display all the Ou's within a active directory domain - dp
Are there any updates to Feature ID: SDF-38818 (Capability to IFRAME ServiceDesk Pro)?
I am not sure where to look at the updates for this capability so I was wondering if I could get a status update on this feature? We are 14 days from renewal of ServiceDesk, and are unfortunately going to be forced to NOT renew if this feature does not exist (and we do not want to do this, we LOVE SD!!), but the capability to IFRAME SD into our portal infrastructure is imperative to our business model. Please let me know if there are any updates and if there is a possible out date that this might
Windows Server 2012 R2 x64 + Firewall Analyzer v12
When I start the installation ManageEngine_FirewallAnalyzer_64bit.exe v12 - getting error:
Cant get system management (processes) on remote office PC's
I can click "manage" on PC's in the LAN (relative to the DC-server) and the local PCs will show processes, but when I connect to a remote PC it says unavailable every time. "Your System Manager session has been disconnected because the agent is not reachable" 1/ Am I missing a setting for managing this remote PC? 2/ Where can I see the Ping distance (as measured in ms) for diagnostic purposes I can remote-access the remote PC using the HTML5 viewer... WAN ports forwarded to DC server: 8443 tcp
Technician is seen as Requester after server restart
Good day, We have a 2 technician license. I have deleted the built in Administrator and added both technicians, myself, who is also the Admin and my assistant who is only a site admin. For months I have been auditing the system, adding purchase prices, depreciation, non-IT assets and the like. After a restart, when I log in, the system things I am a requester! How do I resolve this? Regards
Discovering and moving resources
Hi, we are trying to import 2000 servers into PMP, currently having issues allocating the new resources to the correct resource group. When importing from AD, it creates a new Resource group with the name of the OU. It doesn't seem possible to transfer these resources to another group, or to select the recipient resource group when importing. Same goes with importing from a CSV, the new resources appear in the Default Group without being able to specify the existing resource group or to move
Change Site Assigned to the Support Group
Hi Dears Is there any way to change the site of the Support Group?!!! for some reason i have to change a site of group but i dont want to recreate the group and i have to use this group. how i can do this?? thanx
Edit mode directly when clicked on system tickets
Hi all, Is it possible that Edit mode appears directly when the technician clicks on the tickets which has the mode as "Email or Web Form" ? The reason is that all these tickets are generated with a ticket number whenever an email is fetched or sent via web-form. But when the technician clicks on it, the ticket is opened with the message from the user without any proper classification of the ticket and we have to click manually on "EDIT" again to modify the changes and then save it again. Instead
How do i start with Asset Management
IT Asset Management is becoming a pain the butt for me to setup. We have about 30,000 items in our assets right now that were put there by our PO system. We have never used Asset Management, but we need to. I don't want to delete the assest currently there because i was told by support that they will break historical POs but i need to figure out how to remove all the misc keyboards, mice, hard drives, etc that we purchased throughout the years. There is no way to tell if they are even here anymore.
Incident template DueBy date
Is there a possibility to add the DueBy date to an Incident template or Service Catalog item for the Requester to be filled in? For example when a new employee enters the company in 2 months and his/her manager already created an incident for the user account creation. This while there is a very strict SLA regarding user account creation and this SLA is not necessary for this specific case. Off course we could add custom field called 'DueBy date Requester' or something similar and copy over the value
Want to change Incident-Add'l Field format
We would like to change an existing required field on Incident Templates from Multi-Line Free Text Format to Multi-Line Pick List. Is this possible without creating a new field and editing all the templates? Example. Currently "Department" is a Required Field for a "User Security, Menu, Directory Change" Request. The field is Multi-Line Free Form Text. We would like to make this field a Multi-Line Pick List. Thereby bringing consistency in input by users. Option to select 1 of 14 designated
Use-case 32: How To Monitor Employee Login On A Daily Basis In Your Active Directory.
Monitoring logon activity is a great way to gauge productivity of an employee. By this we can also monitor attendance, ensure logon takes place in authorized business hours, etc. Active Directory stores logon timestamps on lastLogon and lastLogonTimestamp attrbutes. The difference between the two attributes are, lastLogon attribute stores the last time the user logged on to the domain through that specific domain controller. This is non replicating attribute. lastLogonTimestamp attribute replicates
Is there any way to use the "email id to notify" field just to notify the e-mail
Hi, Is there any way to use the "email id to notify" field just to notify the e-mail but not no reply. I mean when a request is created we use the field "e-mail id to notify" to notify anyone out of our organization that the request was created, but when the technician reply the request, the e-mail on the field appears like Cc e-mail. can I prevent that?
Violation of UNIQUE KEY constraint 'SoftwareList_ UK1'. Cannot insert duplicate key in object 'dbo.SoftwareList'
Help, when restoring a backup I get the following error, and change with the next line registration restoreData.bat: Dsdp.restore.error.ignoretables=softwarelist com.adventnet.servicedesk.tools.RestoreDialog C:\ManageEngine\ServiceDesk\bin>restoreData.bat ******************************************************************************** * Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from
EA server state questions
For EA to work in collecting data and sending emails, etc. does it need for Windows to have a logon? If the Windows logon is used for WMI data gathering, does that logon need to be active?
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