12 Month Rolling Report
Hello! Is is possible to add the option for 'Last 12 Months' to Matrix and other reports? I have a need to build a report which is automatically generated which would show Request Count by Level for each month. The best I can currently generate is 'Last Quarter'. Further, is it possible to show a Graph to illustrate this data in the same report? Thanks
Daily email alert notification - how to resolve/disable
Every day, the technicians in our ServiceDesk get about 25 emails that all have the exact same message. I'm wondering how to either resolve whatever is triggering the alert, or disable this alert. Entire message pasted below: From: Helpdesk <helpdesk@***.com> Date: Monday, July 25, 2016 at 8:08 AM To: *** Subject: SDP Notification: Warning : Mail fetching Dear Technician Product Name ManageEngine ServiceDesk Plus On-Demand Build No. 1606 System Error Notification Dynamic User addition i.e. Add
Can't find "Apps" tab under OpManager build 12100 (APM Plugin)
Hi, the title says pretty much it all - under the main interface of OpManager 12100 there's no "App" tab. Given the (obsolete?) instructions found here https://www.manageengine.com/network-monitoring/apm-plugin.html#InstallInstruct it should be present. The binary is running in the server, the Application Manager page is reachable at http://<opmanager_ip>:9090 but it will only allow a login through OpManager. Under Settings -> Add-On/Products Integration the Application Manager tab is correctly configured.
monitoring vm host + removed eth interface
Hi, another case with strange Application Manager. I've got virtual machine with linux which works fine and the machine is a match with existing monitor templates. Unfortunately, periodically strange errors show up saying that there has been network interface missing. I've checked the hypervisor log and vm configuration for any issues but all is working without a glitch. The problem is, I constantly get those errors Acknowledging such alert brings back the host to a green state but but it doesn't
Business rule not executing
Hello, We have 5 business rules, every rule is working except this one. This is the first rule that is executed. This is the rule: When i'm check the System Log this is the "info" message DataObject for Notification: <WritableDataObject> <Tables> [AaaUser, NotificationContent] </Tables> SelectQuery Object: Select columnNames=[NotificationContent.NOTIFICATIONCONTENTID, NotificationContent.NOTIFICATIONTYPE, NotificationContent.SUBJECT, NotificationContent.CONTENT, NotificationContent.ISENABLED,
NetFlow Analyzer: both 80 and 9996 application port are closed. why?
I have just installed NetFlow Analyzer Free Edition on Linux Mint 17.3 Cinnamon, but both 80 and 9996 application port are still closed. i have restarted my PC but nothing has changed. How can I fix this problem? How can i get the web interface on my browser? xxx@xxx-PC ~ $ ifconfig -a wlan0 wlan0 Link encap:Ethernet HWaddr 00:08:ca:34:26:ad inet addr:192.168.1.5 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::208:caff:fe34:26ad/64 Scope:Link UP BROADCAST
Addition of 'Expires On' column in the Contract section
Hi, Think I already know the answer, but asking anyway - in the 'Contract' tab under the contracts, I wish to add an 'Expires On' column which will populate it with the 'End Date' I've put into the 'Active Period' field. This way I can see with a quick glance which contracts are coming up to expiry, rather than await a notification from the system on the date assigned to it. Kind regards, Craig Blackburn
Where to download the latest OpManager upgrade packs from?
We are running version 11600 and I would like to download the latest version is a new version is available. Where can I find these downloads?
Update to 9223 succeeds but leaves SDP unusable
Hello, Just wondering if there is a known issue around updating from Build 9218 to Build 9223, where-by the update works, but the interface becomes unstable. Has anything been reported as yet? If not, I will log a call. We have tried the update three times with the same outcome everytime. Cheers, Ben
setting order for display of Incident templates.
Hi - ability to sort Incident templates, would be good to move them around somehow. I can't work out how to do it, so if there is a way at present, let me know
Report for Tech Availability
Hello, Is there a report that could be generated to show the Technician Availability for the current year? We are running Version 9.2 Build 9217 with MySQL Thanks, Ralph C.
Link to Resource?
Is it possible to create a URL to a specific resource in PMP? I can link to the Resource list view page, but would like to create a link in Confluence to the resource in PMP. Assume that the user clicking the link is logged in to PMP and has permission to view the resource. Thank you.
Questions about OpManager Central and Probes
Good Morning. I want to purchase OpManager Enterprise for our company, but i have some questions to ask: 1.- Can i create notification profiles and device templates on Central that can replicate after to OpManager Probes? Question is because a friend of mine have tried to configure on Central but when he checks dispositives on his Probe server those templates aren't replicating over there. 2.- Can i have 2 equipments with same Ip address but in different probe servers? Thanks in advance.
Change theme in V12
Hello I'm currently trialling V12 of OpManager, and finding it very difficult to get around. Please can you confirm how I change the theme? Thanks
Report stats for a specific group
Would it be possible to get a report with the following: Month request resolved Technician is part of a group called "Service Desk" Want a count of FCR calls, non FCR calls, total calls resolved per technician Calls resolved from start of year to current date or from "start date" to "end date" if it's easier Sorted by Month then Technician So something like Month Tech FCR Non-FCR Total Calls Possible for a MS SQL with build 9216? Also possible to be prompted for date parameter? Thanks
Problem with e-mail notification when an issue is added to a group
Hey all, I've encountered a situation as follows: - account created in SD-MSP (X@X.X) - support group Y in the account created - business rule created (if sent to X@X.X, then place in support group Y) - when sent, group assigned correctly - notification rules - when issue created, notify technicians The problem is - I do not recieve notifications when an issue is created. When it's updated - it's okay. Now - I went into the group and checked the option notify a group of technicians when an issue
Can we please add a graph to this query?
we run this query for each of our managed clients but they prefer the results in a line graph. Any chance we could have that added to this query? many thanks, Kathryn SELECT * FROM (SELECT * FROM MSAReports_WOByPriority WHERE NewPriority LIKE 'Created %' AND Account LIKE 'XXX%') as BaseQuery PIVOT (COUNT(RequestID) for JobCreated In ([01-2016],[02-2016],[03-2016],[04-2016],[05-2016],[06-2016],[07-2016],[08-2016],[09-2016],[10-2016],[11-2016],[12-2016])) as TotalPerMonth UNION SELECT * FROM (SELECT
REST API, Operation GET_ALL is not supported
Hi, Im trying to get information aboaut a specifik user/requester such as mailadress. I've been working with this API before when creating and editing case's but for some reason the operation name "GET_ALL" do not work. Following error occurs: <operation name="GET_ALL"><result><status>Failed</status><message>Operation GET_ALL is not supported.</message></result></operation> What might I be missing? Regards Pontus
Tomcat + thread usage
Hi, I was wondering how does Application Manager count Tomcat threads? I've got an issue with the monitor output - see below: where total count is 37 VS output from system console where thread count shows 47 [user@aaa]# ps -eLf | grep java | grep -v root | wc -l 47 No matter what number of threads there is, it is alway +10 against Application Manager monitor output. Can you point why these two differ? Another thing is where one can find detailed view about current connection pool settings. But how
No 'Undo Typing' within message part of the software
Hi, Was sure I've asked this in past - why is there no 'edit', 'undo' or '<' in the 'Send Notification: Reply to Contact' part of this i.e. I type out a response or email to be forwarded to someone but make an error in my typing - perhaps it's a copy and paste of a bulk load of text and I don't want it in the message any longer - Outlook has an 'Undo Typing' within the emails as below - is it possible to include this in your software perhaps? Kind regards, Craig Blackburn
Field/Form Rule Help
I have a need to take a custom date field and force that to be the duebydate I thought this might work as a "form load" option but its not working -- any assistance would be appreciated var x=$CS.getValue("WorkOrder_Fields_UDF_DATE6"); $CS.setValue("DUEBYDATE",new Date(x));
Asset CI's
When I'm in the CMDB and moving assets around the CI categories, I came across an inconsistency. Under the CI called Workstation, I created 2 sub categories called Laptop and Desktop. When I'm attempting to move the laptops into their own CI, my CI names are not listed. Did I create the categories wrong? Please see the attachment.
How to get unaudited workstation api
I want get unaudited workstation by rest api. help me. Thanks for all.
Top 5 + redundant monitors
Hi, I'm busy lately asking a lot of questions but I have some issues I cannot find answer to anywhere. I've got Top 5 Linux CPU Utilization and many similar like Top 5 Tomcat on my dashboard. Now, the problem is I decided to unmanage a few of existing monitors, which were visible in those Top 5 containers. Unfortunately, unmanaged monitors are still visible in Top 5, which is odd and logically, they should disappear. Is it by design or is there anything that can be done to fix this? Regards
Unknown User
Hi, We have some users in with unknown user problem and these users are imported from the AD, I tried to clearing browser cache and cookies and rename the Extracted Folder under SDP-home/application option. But no luck, i have been facing this issue since after the windows updates it seems. Please kindly provide an answer as users are frustrated with this issue. Shamseer
Comunication problem with central and probe
Hi, I use opmanager to monitoring Customer infrastructure. I have in my datacenter, the central installation and i just connected 5 probe. I follow the basic instruction I have two problem: 1 - the alarms showed in the central not are alligned with the probe; 2 - when I reboot the central server, after, I have to reboot all probes because in the central the probes go offline and not retourn online. Have you got some suggestion?
Assets scan site import issue
There seems to be an issue with site not being set after assets scan, both using the script and the agent. The Site value is properly set in the script and manually added to the agent's registry. The xml file being generated does contain the proper site information, so it is probably an xml import based issue. I am aataching server logs, script and inercepted xml file. Hope I can finally get some help with it as I've been battling with this issue since march. Am I the only one? Thank you in advance,
How to edit existing or create new 'Support Type'
Possibly a simple question, though I couldn't figure it out - how do I edit existing or create new 'Support Type' for the Contract Settings - Support Plans? Kind regards, Craig Blackburn
smtp.office365.com is not working
Hello, Can someone explain to me how to setup smtp.office365.com for supportcenter? I tried the following settings but without any results Server name: smtp.office365.com Port: 587 Encryption method: TLS What is the right configuration for this to work?
Application manager stopped sending emails
My application manager stopped sending emails. Could you please help how to troubleshoot this issue
Find the request id
Hello all, Our customers included several requests. When I check the customer account system displays various requests, but when I try to serach by request number, the system can not find. Does anyone know how to fix this problem. best regards, Sérgio Noronha.
DUO Two-Factor Authentication?
Are their plans to add DUO or Radius in addition to the Google authenticator option? We have purchased licenses from you already, but need the product to support two factor so we can make it available to more users.
Web URL
Hello, For starters web hosting isn't my best area of expertise. I have ADSelfService Plus installed and running great. I have a Port forward set up in the firewall to forward traffic to the internal server. The issue I'm having is when I navigate to xyz.domain.com it brings me to the correct place but during the transfer somewhere the url in the browser is converted to the raw IP address. I don't want users to see the IP address but the DNS name. I have both internal and external DNS set up
Delete all requests for specific group(s)
Is it possible to delete all requests for a specific support group? Deleting 250 request per go when a group has some 10000 requests assigned to it is very laborious. Thanks.
Opmanager 12.1 : Operator privileges.
Hello, I am currently setting up operators for OpManager so our tier 1 service desk crew can utilize OpManager as a platform to check status on our various servers. One of the problems I have encountered during testing is that there arent enough parameters in the operator pane to disallow access to certain mechanisms in OpManager. For example, if I only allow monitoring access to our 'Production equipment' view, which includes our network equipment, production servers, and other production network
Script to "Add New Request"
Hello everyone, I am brand new to scripting in general and am struggling quite a bit with creating a new request based on another request being submitted within Service Desk Plus. I have a New Hire Request template setup and have a few check boxes for hardware items. I've setup a Field and Form Rule for when the "Laptop" checkbox is checked to execute a script. I would like this script to create a new request based on another template. I am at an utter loss on how to create the script to fulfill
I am New to Service desk plus want to restore my old backup file
Want to restore technicians requesters and my settings back . Please help how to restore . My Version : 9.2 Build 9223 My Old Version is 9018 Is this Posible
Preventive Maintenance Tasks
Hi, I was wondering if anyone has come across a problem in Preventive Maintenance Tasks where the "Priority" field is blank and when the Task is created it doesn't pick up the Priority you want (and therefore the SLA) ? We've created an incident template we want to use for our Preventive Maintenance Tasks, Added a Priority for this and it appears fine there, but when viewed and created the Priority is incorrect when the Preventive Maintenance Task is created. Do only Task Templates work correctly
Printer Audit Reports- Some work, others don't
Good Day All, I'm experiencing an issue with the Printer Audit Reports. In a nutshell, some printers are reporting perfectly while others don't report at all. I'm assuming that ME picks up its logs from Event Viewer, in which I can track down jobs from the non-working printers. Any ideas why this is doing this?
Freshly installed Mac Agent not reporting in or showing as active...
After enabling root on a remote Mac, running El Capitan 10.11.5, I successfully pushed the Mac Agent to the system. However, the system is not reporting in to DC and is showing up as offline. I have confirmed that it is actually online and working correctly. SOM report for the Mac (names have been changed to protect the innocent) Computer Name Domain Name Agent Status Last Contact Time Agent Version Remarks computername DOMAIN Installed Successfully -- 9.2.034.M The Server Name and Server port
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