Would it be possible to get a report with the following:
Month request resolved
Technician is part of a group called "Service Desk"
Want a count of FCR calls, non FCR calls, total calls resolved per technician
Calls resolved from start of year to current date or from "start date" to "end date" if it's easier
Sorted by Month then Technician
So something like
Month Tech FCR Non-FCR Total Calls
Possible for a MS SQL with build 9216?
Also possible to be prompted for date parameter?
Thanks