Violation of UNIQUE KEY constraint 'SoftwareList_ UK1'. Cannot insert duplicate key in object 'dbo.SoftwareList'
Help, when restoring a backup I get the following error, and change with the next line registration restoreData.bat: Dsdp.restore.error.ignoretables=softwarelist com.adventnet.servicedesk.tools.RestoreDialog C:\ManageEngine\ServiceDesk\bin>restoreData.bat ******************************************************************************** * Restore DB Setup Wizard ******************************************************************************** * Execute Restore DB Utility from
EA server state questions
For EA to work in collecting data and sending emails, etc. does it need for Windows to have a logon? If the Windows logon is used for WMI data gathering, does that logon need to be active?
PO attachment have wrong mime type when using firefox?
I have noticed lately that when you try to open an attachment that is part of a purchase order the mime type seems to be corrupted when using firefox. For instance if I try to open a PDF attachment it defaults to application/x-download and doesn't select adobe reader as the default application to open the file. I have tried to delete mimetype.rdf in the firefox profile but still have the same issue. Ticket attachment work fine. Also PO attachment work fine when using IE instead of firefox. Any ideas
Is the survey component very limited, or is it just me?
We're currently using SDP 9.1 Enterprise. We've never used the survey component before, but after some discussion among our group and some managers, we've decided to start using it. Some of my questions are: Is it possible to create more than one survey? We would like to create different surveys for different issues (one survey for network issues, one survey for general support requests, one survey for production systems being down, etc.) and send them out according to the type of incident. Is it
Excluded device
Hi, there is an issue in SDP with scanning. During scanning stations, occurs an information, that stations were excluded from scanning. In exclusions aren't any information about these excluded stations.In attachment are placed pictures.
License activation details - What does this mean?
Getting this message when trying to log into the web interface of Central. What does it mean?
Setting a threshold based on ICMP stats.
Hello, I am using OpManager 12. I have a server that I need to monitor that I do not have SNMP, WMI, or any other access to other than ICMP. I can add the device, and I can see two stats. availability and packet loss. I would like to configure a monitor such that when packetloss exceeds 20%, I am notified. Pretty much all the monitors I have seen are based on polling data pulled from the device via SNMP or WMI, and I can not seem to find a simple 'ping' threshold that I can assign to the device.
Where are the Technician API keys stored?
Hello, Where are the Technician API keys stored? Thanks in advance. Kind regards, Kerim Berkeveld
Publish html file through Manage Engine
Hi, I created a html page from the iframe i retrieved through publish dashboard feature. Few years back I remember placing my html file in manage engine webserver location. Doing so I could access the html within my org. Can you please let me know the location where I can place the file. Regards, Noby
Set additional fields when sent to a specific email
I am trying to set some additional fields when an email to sent to a specific email address. I am trying to create a dynamic notification signature for ticket creations. If an email is sent to support@cheniere.com than the groups is set based on email. Than the fields rules would set the additional fields if group equals support. But these fields rules do not trigger when an email is sent. They work if I create the ticket within SDP. I have also tried to use a BR to set the category to a specific
Error to start after update
Hi We tried to update SDP and some erros occurs. Now we can't start the service. Already tried to restore backup with no success
Request Closed Notification - auto-reopen
Our SQL Server is setup send an email to ODSDP when there is a problem with a maintenance task or service so that a ticket is created automatically. Our ODSDP is setup to notify our users when a request is closed. When we close a request from the SQL Server, ODSDP is automatically sending an email to the SQL Server Address.Since there is no email account existing for the SQL server, only an email address, there is a bounceback and the request is re-opened. Is there a way to deal with this so that
Is there a way to always notify multiple requester when a new request is created?
An example request, when a Supply Chain request comes into service desk I want multiple email addresses to be notified of a new request for Supply Chain. Currently the only way to do this is request anybody creating a request manually enter it in the "emails to notify". Quite often they forgot and the other requesters that would like a notification of a new request do not receive it. I'm looking for a way to always notify a specific group of people when a request is created for that department. I
Is there a way to disallow a requester from replying to a request with a closed status?
We often find requester commented/replying in service desk to closed tickets. In some cases there is no technician assigned because the request was deemed invalid or there maybe a technician assigned in other cases. In either scenario the responses are missed because we don't look at closed requests that often. It would be nice to make requests with a status of closed or maybe even resolved read only to the requester, is this possible? Erick
Talk ITSM: Part 3: Basic training on ITIL modules of ServiceDesk Plus
Hello All, Thank you for your participation in the Talk ITSM: Basic training on ITIL modules of ServiceDesk Plus webinar on June 28. It felt joyful to see so many of you attend all three parts of the Talk ITSM series. Your enthusiastic participation confirms the need for many such engagements with the community. We hope to organize regular webinars for specific modules based on your feedback. The last webinar had an active question-answer session. We have compiled all of them here for the benefit
Serial number vs Service tag why are they in the wrong fields
I have noticed that all my computers synced to SDP from DesktopCentral put both the serial number and the service tag in the Service tag field in SDP. Shouldn't the serial number of the product go to the serial number field? Why is this happening, and how can I change this to accurately account for these fields?
The ultimate QoL and feature request list for SDP Ondemand
Hey guys, Been using SDP Ondemand for a while now. All in all, i'm a happy customer. Which is not to say i'm willing helping out and make some suggestions. The following is the The ultimate QoL and feature request list for SDP Ondemand, and includes bugs that need to be squashed, as well as new features and some QoL improvements: Assets --> Workstations and Servers: cannot manually add disks Assets --> Workstations and Servers: cannot manually add network adapters Additional field --> Pick List:
Development on SDP Ondemand - stalled?
Guys, I've just noticed that since 20 april 2016 (more than 2 months now), nothing has happened on SDPOndemand whatsoever... something going on? It's not that there isn't any room for improvement, as the forums here suggest, there's plenty of room to continuously improve the SDPOndemand application. I'd especially like to see to keep the pace going of the ondemand version versus the on-premises version. I've noticed the SDP on-premises version has gotten quite a bit of updates and fixes in April,
Prevent forwarding tickets to HelpDesk making me the requestor
When someone emails me about a problem (instead of the helpdesk like they are supposed to), I normally just forward their ticket to the helpdesk. This creates a ticket with me as the requestor, which I then have to go in and edit the details, and I can't get all the details correct (like Asset, for example). The only other solution I have found is to just copy/paste their email in as a ticket under their name. Granted, I could just tell them to submit a ticket, but a simple way for me to forward
HowTo for using PowerShell scripts?
Hi, Is there a HowTo anywhere that explains how to properly execute PowerShell scripts when creating new software deployment packages? Cheers, Fernando
What's happening with iTunes patch support?
It would appear that you guys have not released a patch for iTunes since October 2015. I have just spoken to one of your support techs, today, who said it is a known issue because Apple changed the download link from HTTP to HTTPS. I pointed out that a similar download issue with Java, just a couple of months ago, was fixed within days. However, the iTunes issue hasn't been fixed for six months, so far. Can we please get some better commitment from the DC team, on a fix date, for this please?
Clients are not automaticly selected (as target) in the configuration (Patch management) after upgrade to V 92063
Hi, I have a small problem after the upgrade from version 92041 to 92063 (DesktopCentral). When I select a patch in the patch Management and click "install" the "Install/Uninstall Windows Patch" window appears. In the old version all names of the selected clients appear in the section "Define Target". But after the upgrade this field is empty. Do I have to change something to get the old behaviour of the application? I have a screenshot (german) with old and new Version of the window attached. I
UTF-8 error
Hi Dear all we are currently using SDP standard edition 9.2 Build 9200 , Also we have configured the XML files regarding UTF-8 encoding but we are still unable to receive correct formatting in the emails or tickets in our environment . Is there any other modifications to be done in the server ? Thank you
Delay in new Mac patches?
Is there a reason why a couple of Mac 3rd party patches are missing? Mozilla Firefox 44.0.2 is missing, so is MS Office 2016 15.19.1 updates.
Reset a user's security questions?
A user has forgotten the answer to one of her security questions. How can I reset her questions or registration?
"Website can not be displayed" - Loginscreen (Windows)
Hi there, so we have a problem with some of our clients. They get the error message "The Website can not be displayed" in the loginscreen from Windows. If we login and start the ADSelf Service Plus Client directly from the program files directory (C:\Program Files (x86)\ZOHO Corp\ADSelfService Plus Client Software\ADSSPDesktop.exe), it works perfectly. If we call the program in the login screen, it does not work and shows the message below. We've tried to deinstall and reinstall the clients application
Asset csv Import required field changes
Is there a way to change the required fields for importing assets? Computer name doesnt always make sense as if its a new computer, there is no name. But Serial number is always unique and identified.
Uninstalling Office 2010 with Desktop Central
We have an issue upgrading from Office 2013 to Office 2016 through office365 when there is remnants of office2010 left on the a windows 7 PC. We have tried multiple ways of pushing the fixit program to a PC and then creating a bat file to execute on the PC and we have had no success. Has anyone else out there been successful at this and would like to share what they did to make this work?
Asset Search
Hi, When I open the Asset tab and search for an asset automatically workstation is set for search. Is it possible to set it on asset to view all the assets on the requesters name instead of only the workstation? We upgraded recently to version 9217, before we never had this issue. Kind regards, Jordi van Oosterbosch
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, ServiceDesk Plus OnDemand has released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Request enhancements Request Extended History - Time Elapsed analysis Project enhancements Project Template Support for Additional Fields Default Reports for Projects Advanced Search options (include conversations,notes,full
SLA Wokring
Hi Dude, I have setting SLA and Priority, it's work, notification working but i have some problem: SLA does not work in after office hour, the ticket will have violated. Chromology: - I'm setting Operational Hours : 08.00 - 19.00 - Ticket come, in time 20.04 (5 june 2016 - before assign engineer), the ticket not violate - After assign help desk team (08.02 6 june, 2016) tikcet is violate - Check capture configure SLA: Thanks For Response
how to create flexible OPTIONAL change approval stages?
Dear All, I'm new to Service Desk Plus and am tasked with setting up templates and workflows for change requests and release management in Service Desk Plus for the eHealth department of our hospital. Our IT department also uses Service Desk Plus so whatever we build to meet the needs below must not change the approval stages/set up for the IT department. Any advice would be appreciated! The approval process for e-Health changes is complex because it involves local stakeholders, State Governance
Agent unable to find path to parent?
I am still fighting spotty file monitoring. I found some of the FIM logs generated by the agent on the machine I want monitored, and a large majority of the content is this: 2016-6-30 14:49:10 [2276]in Process Change Journal Unable to find path for parent 2016-6-30 14:49:10 [2276]in Process Change Journal Unable to find path for parent 2016-6-30 14:49:10 [2276]in Process Change Journal Unable to find path for parent 2016-6-30 14:49:10 [2276]in Process Change Journal Unable to find path for parent
SPAM filters
Hi! We have problem with SPAM filters. When only one value is set , i.e '@fl-sitem.hr' filter is working but when we add another domain i.e. @gmail.com filters are not working. We have free edition. Rule which is used is "Sender is not contain:"@fl-sitem.hr" or "@gmail.com" Thanks! BR,
Desktop Central Client not reporting new OS
I downgraded a laptop from Windows 10 pro to Windows 7 Pro. Desktop Central does not show the change. Rescanned the system several times but always ends in failure. Any ideas how to get this fixed?
top source report - others line ?
Hi all, I am new with the netflow analyzer. I tried to get top source traffic report. however others line is taking %65 of the total. how can I refine this? Is there any setting ? thanks and regards
Email templates not working correctly
I am very new to Service Desk Plus 9.1 as I just started at a company that has just started using the software. We are trying to set it up so users can send an email to an email address that we have set up to generate tickets. I just need to know how to create templates to catch their keywords and apply it to the correct template to create the ticket for our helpdesk team. Any help is greatly appreciated. thanks!
Number of Max users and Max Technicians one can have in standard and professional and enterprize edition?
Hi Team, I want to know the number of max users/requesters and max Technicians one can have in standard and professional and enterprize edition.
ServiceDesk Plus Technicians and Users
So I constantly have users talking to me about portal improvements, etc. The problem is, I have to create a test user to see a portal. Can a button or something be created where I can switch my SD view from technician to end user? Does it exist already?
Notification Pop up?
Is there the ability to enable a pop up whenever a notification has been received within Service Desk Plus 9.2 build 9212 rather than just monitor the icon for an alert?
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