Actual Delegated Permissions Level
I am trying to setup a PMPReset account I can use specifically for resetting of the passwords for all accounts, but don't want to add that account in the Domain Admins members group. I've tried to add specific permissions under the Delegation of Control Wizard on the domain server, but can't seem to find the specific permissions to get it to work. Can you provide a list of the specific permissions that allows an account the correct permissions to change AD account passwords?
https://localhost:7272/ntlmv2?redirectURL=j_security_check blank page
I've seen other posts on here about this but haven't worked for me. When we go to the Password Manager Pro page, I just get a redirect (in the title) blank page now. I have rebooted and restored from an earlier backup but still the same thing. Form other posts it appears to do with NTLM2. We did have some servers (VMs) crash earlier this week but every thing is up and going now. Not sure if this effected this or not. I can't get in to check any settings so I'm not sure where to start? Any ideas?
How to reset Passphrase
How do I go about resetting a passphrase for a user if they forget what it is? Update: I was only able to accomplish this by deleting the user's account from PMP, then re-import it again from AD. When this is done, the previous passphrase is deleted, along with any personal passwords saved. I don't even see an option where a user can change their passphrase, or recover if lost or forgotten.
What is the best practice for polling, monitor interval and threshold?
Hi everyone and OPM support, May I know what is the best practice for device polling, monitor interval, and threshold? Mainly for these items.
ServiceDesk Plus OnDemand latest release "Request Assessment" & Enhancements
Dear Users, ServiceDesk Plus OnDemand made a release including "Request Assessment" feature and enhancements on July 30th 2016. Kindly check on the What's New page for more details : https://ondemand.manageengine.com/service-desk/whats-new.html The releases in the next immediate pipeline are : Project enhancements Project Template Support for Additional Fields Import Microsoft Projects Project task time sheet reports Default Reports for Projects Advanced Search options (include conversations,notes,full
hello
I need your help i have the log of transaccion full, i run the next query ALTER DATABASE @DBName SET RECOVERY SIMPLE WITH NO_WAIT DBCC SHRINKFILE(@DBName_log, 1) ALTER DATABASE @DBName SET RECOVERY FULL WITH NO_WAIT shows me that the log does not exist in the bd AMDB Best regards
Role Permission - Linking Requests for MIs
Hi, We're working on our process for major incidents, and was hoping to use the request module more effectively to link parent and child tickets with 1 being denoted as the major incident and the other related incidents put as child requests underneath this. We have found that this causes issues because depending on where you link the requests from, you can make parent reference requests into children. We still want to progress with this approach, but wanted to limit access for users to be able
Automation Policy Powershell to clear Manager field and hide Exchange account from GAL
Hello, I was hoping to get some guidance as to what I'm doing wrong with my custom script in an Automation Policy. I am by no means a script/powershell expert, but I'm hoping I'm on the right track. Basically I have an automation policy that disables the user, resets the password, and removes all group membership. I also want it to clear the users Manager field and hide their Exchange account from the GAL. I created a powershell to do this, which runs successfully when I specify a specific user
How to import Dell Equallogic Mibs?
Hi OPM Support, So I've copied Dell Equallogic MIBs But whenever I try to select using in MIB browser I get error: Error parsing MIB:eqldisk.mib. Exception while loading MIB:IMPORTS failed: Could not find the file : C:/MANAGE~2/OPMANA~1/./mibs/INET-ADDRESS-MIB What should I do?
I found Problem when I upgrade from 11900 to 12800 about Admin not sync with manage server
I found problem between admin server and manage server Admin Server not sync with manager server and I found insertbulkqueries.sh a lot of process It's Clear when I restart Application manager How to fix and Improve Response time in sync or any help us Note: version 11900 not found this problem but I and my team already update all server to version 12800
Exchange Reporter Plus Build 5160 Released !
Hi Everyone, We are glad to announce the new release of ExchangeReporter Plus 5160 ! Below are the new features, enhancements and bug fix included in 5160. New Feature: Exchange Reporter Plus now supports Microsoft Exchange Server 2016 . Message Count and Size Summary: Mailbox content reports now provide details of historical messages contained in a mailbox. Users can now retrieve count and sizes of backdated messages in each mailbox. Enhancements: Monitoring Cmdlet Parameters: You can now customize
search broken - solutions and requests
We're having issues with search solutions - results are empty requests - results are partial. only a few show up. This was working fine before 9209, i applied 9213 hotfix last night and the problem still exists. Any ideas? Thanks
Change Template - On Field Change rule not working
Running Ver: 9221 Under Changes Module, 'Field and Form Rules', 'On Field Change' I set the settings as shown in the attachment and when creating a new change and it doesn't work. (Needed condition is item = xxx) I have tried many other settings in the custom script, with the defaults suggested by the program so that is not the issue. Script = $CS.setValue("TITLE","Software Update: Adobe Flash"); Let me know if there is a way to fix.
Cannot connect to the console
Morning I have setup ADAudit on my server and it is running and collecting. The problem i have is that I have to logon to the server to use it. If i try to go to the address, either http://ip address:8081 or http://fqdn:8081, i get the page cannot be displayed. is there a setting i need to configure? Thanks Wayne
Reply email did not show in the conversation
Dear Support , When requester reply email from their outlook , it didn't shown on the conversation . but If requester reply it form the web it's shown on the conversation Could you suggest me please .
When does the Active Directory Automatic Import occur?
I have scheduled an automatic import of the Active Directory information, to occur each day, but I don't what time of the day the import is initiated. We automatically sync our Active Directory from the HR system at 5:30am and I would like to schedule the import after that, say at 6:00am. Best regards Dave
Truncating SQL Logs
We are using ELA 11 and our database is stored on a separate SQL 2012 server. We have a couple of maintenance plans that run every night I would like to add the ELA database too. My questions are: 1. Can I just run a basic log truncate (DBCC SHRINKFILE) with the name of the database log file and the size to shrink the log file down too or do I need to follow other steps? On this page https://www.manageengine.com/products/eventlog/help/help-menu/eventlog-tips.html the following is listed if the
Change Management - Custom Triggers
Hi All, I am currently attempting to implement a custom trigger on Change Management to invoke a powershell script to send data externally when a change is created, and when it's workflow progresses. I have managed to get the RFC approvals down fine, however the "Edit" action does not seem to trigger as the workflow progresses. Is this by design, a bug, or am I missing something? My trigger is as follows: Change Custom trigger: - Execute when change is created and edited - Criteria is any Change
After Upgrade to 9218: SDP Notification: ERROR : Mail fetching process stopped
Hello Together, After Upgrading from 9215 to 9218, the mail fetching isn't work. Following error message: Product Name : ManageEngine ServiceDesk Plus Build No. : 9218 System Error Notification An error occured while processing email with subjectOfMail : test messageid : . Mail Fetching process of ServiceDesk Plus was stopped. Please delete the mail from mail server and restart mail fetching process. Can anyone help me? BR, Rico
hidden community module
Hi, we need to hidden community module from our technician , is there any way to remove we using 9.2 Build 9218 . thank you
Boldface Attributes
I'm new to Application Manager, hopefully this can be easily answered. Why are some attributes in boldface? Example would be the IIS Server monitor has some attributes in boldface and some are not. Thanks in advance for any help.
Unable to add new incidents
We're using version 9223. We had this problem with 9220, but thought upgrading to 9223 would hopefully fix the issue. We are no longer able to create new incidents or service catalog requests. Whenever we create a new incident, we get automatically redirected to the Requests page that lists all open requests, and the incident is not created. At the top of the page, there is a blank message window with a red X--I've included a screenshot. We've opened a ticket with support (#7455702) and nobody has
Agent Installation / Access Denied? / File Monitoring Username
1. We have decided to use the Agent installation on our systems (as opposed to the Agentless). I came in this morning and noticed that about 6-7 of our workstations have not updated since Thursday/Friday. They are set up to monitor every 10 minutes. What could be the reason for this? 2. Also, when viewing the hosts.. some of them have a red circle and say 'Access Denied' (even though they were working last week). I restarted one of the computers and it is now working. When the agent is installed
Monitor sessions
Dear Support, EventLog analyzer can monitor number of MS SQL DB sessions and reporting this sessions
Reporting/exporting needs work
Reports and exporting should be improved. As it stands right now, exporting logs as a csv is broken. The reports, while technically exported as a csv, are not in "comma seperated values". There are zero commas in the spread sheet. Additionally, ELA tries to dump all of the information contained in a log into 1 cell. Due to size limitations of an excel cell, this causes some event entries to overflow into a new row or column. Attempting to clean a spreadsheet up is not very feasible or scalable.
Op Manager 11500 32 bit - Clicking on object link forwards to page and returns to Opmanager Home
Hi, Over the past two days we have been fighting our OpManager system. Whenever we click on a link to a managed object from the home OpManager Overview screen, we get forwarded to the object snapshot page but then right away get forwarded back to the OpManager Overview page or to a page with the link: http://{our host:8060}/reports/vmReports.do?operation=showvmconfiginfo&vmId=&type=vmDataStores&cacheid=1469725772715. or http://{our host:8060}/overview.do?selectedTab=Home&fromLogin=true The system
How to update head for Department use API
Please help. How to update head for Department use API ? Thanks
WMI - workgroup
My environment, a physical server desktop. In this physical server I have the HyperV installed and with two VMs running on Windows domain. In both virutuais machines WMI works normally, but on the physical host that is in workgroup WMI does not work. SNMP functions normally, but most of the monitors that are necessary WMI. I signed the credential, released on the firewall, telnet test and the doors are open. WMI service is executing. In the test in OpManager appears fault message, but does not appear
Status change comment & Scheduler
Is there any way to make this mandatory just when changing the status to on Hold? I know in the Self Service Portal settings you can change the setting for 'Status change comment mandatory for request' but this enables the change for all status changes.
Asset Scan Audit Behavior?
With SDP, is there no option available to Automatically remove an asset that is not scanned in X number of days? I have things appearing in the asset list that was retired long ago and are still using up an asset license. Why are these not removed after not being detected on the network or at least being move to in storage to free a license? This should be a feature in the asset scanning instead of having to spend more $ on the Asset Explorer software. Thanks Jason
File Server Audting
I have a file server that does not fetch data. I tried to attach a screenshot but it kept failing.
ManageEngine EventLog Analyzer 11.0 Build 11000- Reflected Cross Site Scripting Attack
Information --------------------------------------------------------------------------------------------------------------------------------- Vulnerability Type : Reflected Cross Site Scripting Vulnerability Vulnerable Version : 11.0 Build 11000 Vendor Homepage:https://www.manageengine.com/products/eventlog/download.html CVE-ID : Severity : Low Author – Omkar Joshi Description ---------------------------------------------------------------------------------------------------------------------------------
ManageEngine EventLog Analyzer 11.0 Build 11000- Stored Cross Site Scripting Attack
Information --------------------------------------------------------------------------------------------------------------------------------- Vulnerability Type : Stored Cross Site Scripting Vulnerability Vulnerable Version : 11.0 Build 11000 Vendor Homepage:https://www.manageengine.com/products/eventlog/download.html CVE-ID : Severity : High Author – Omkar Joshi Description ---------------------------------------------------------------------------------------------------------------------------------
SQL Query To Find Resolved Tickets Without Worklog Details
Hi all I'm trying to create query finds all missed worlog details. I need to ensure worklog details is exist before close "resolved" tickets. Thanks a lot
Unable to update Employee ID using Active Directory Import
I am using the Import from Active Directory to populate/update our requestors. Everything works fine except for Employee ID. I tried creating a UDF named Employee ID and populating it from the AD property "employeeID". This field does populate correctly but there is another Employee ID field in the Requestor record that is not updated. I can't seem to find a way to remove the other field. Please help. Dave
Windows Phone 10 Application Error
I have downloaded the Windows phone 10 application and added our server. I click on save, the app then takes me to the next screen which is the username and password. At the bottom of the application I receive an error "net_servererror, 404, Not Found". Is this application intended for the ServiceDesk on-demand or the on-premise?
How to copy all data from SDP 9.1 to 9.2
Dear Support, I am using free version of 9.1 SDP and now i have installed new SDP 9.2 in other computer, I want to transfer all data including, users, technicians, sdp configuration and assets to newer version kindly explain the procedure.
Content Variables
Hello Is there a way to edit the content variables? Specifically the $RequestLink variable. regards Kate
New problem after update from 9208 to 9213 with Issue Catalog
Hello We only have the default request template in the incident templates. In build 9208 (and also before) there wasn't a dropdown box for the issue catalog if there was only one incident template. In the left of the service catalog dropdown box there was only a button "New Issue" and not a dropdown button. If I click on this dropdown button it appears an empty template page. That is not very useful for our customers. Could you please change it as it was before. Regards Markus
OPManager's URL alert shows URL is down and then up and it seems the real site is not down.
Hello. I've been using OPManager for an Year and a half and about 9 months ago, URL down and up attension notice has repeated once for 20hours. And it stopped for 9 month and yesterday it occured again. I'd like to know these similar things happen in OPManager? If someone has same occasion, please let me know. I will attach log file soon after. Atsushi Katano NTT Communications
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