Change Management: Is it possible to block out dates on the Calendar?
We actively use the Change Management feature. We would like to know if it is currently possible to block dates on the calendar so that when technicians are submitting change request tickets that they are prevented from selecting dates that have been blocked. If this is not possible, can we make this a feature request? Thanks, Adam
Report Columns
Hi, I want to know if its possible to add a column to User Report > Enrolled users report? Thanks
ADManager Plus Fixes and Enhancements for Version 6.3 build 6351
Version 6.3 Build 6351 (January 2016) New Feature: Support for Windows 10 : With this release, ADManager Plus extends support for Windows 10 as well. Enhancements: Exclude nested groups from Group Members report:You can now choose to generate Group Members report of specific groups with only the members belonging to that particular group, i.e. without nested group members, appearing in the report. New time-based filters for reports:While generating time-bound reports like recently created groups,
ADManager Plus Fixes and Enhancements for Version 6.3 build 6340
Version 6.3 Build 6340 (December 2015) New Features: Skype for Business (Lync 2015) Management & Reporting: Besides Lync 2010 and 2013, you can now manage and report on user accounts in Lync 2015 / Skype for Business (SfB) as well. That is, right from ADManager Plus' console, you can now: Create SfB/Lync user accounts, along with all relevant settings / policies (Telephony, Conferencing policy, External access policy, etc.) Enable/Disable/Delete SfB or Lync user accounts Modify the SfB/Lync
ADSelfService Plus Fixes and Enhancements
Version 5.3 Build 5306: (13/Oct/2015) Enhancements: Now you can set a limit for the number of password resets and account unlocks a user can perform in a given number of days. Issues Fixed: Issue in directory self-update when a custom attribute is added to the layout. Issue in importing CSV files by technicians who are logged in using ADSelfService Plus authentication. Issue which prevented users from changing their passwords using ADSelfService Plus mobile site when ‘Users must change password at
ADManager Plus Fixes and Enhancements for Version 6.3 build 6360 to 6371
Build 6371 (May 2016) New Feature: Dynamic distribution group creation feature allows you to create query-based distribution groups in Active Directory. This feature also includes customizable dynamic distribution list creation template for standardizing and streamlining the group creation process. Room mailbox management: You can now create new room mailboxes in both on-premise Exchange Server as well as cloud-based Office 365, from a single window. This feature also offers the capability to modify
Office365 as Mail Server for Sfailed ( CP
Hi we configured Office365 as POP3S and SMTP server for SCP , mail retrieval work ok but sending fail (Received fatal alert: handshake_failure messages in serverout0.txt) outgoing setting is configured like below. server name : smtp.office365.com email type : smtp encoding : utf8 port : 587 TLS Enabled : yes Requires Auth: same user/pass who retrieves the messages Any Clue ?
Automated Exchange Tasks
I would like to see exchange tasks added to the Automation Tasks. It would be useful to us if disabling mailboxes were one of tasks we could automate during our maintenance and clean up of unused accounts.
Exchange 2016 support
Howdy, When should we expect support for Exchange 2016? We are looking at migrating to it within a few months. Thanks!
Leaver template
Is there any way to create a template for a leaver that does the following? Removes the user from all AD groups Moves the account to the disabled user OU Hides the email address from the address book Disables the account. I think I can do most of the above other then removing the user from all the groups. Anyone found a way of doing this even if it means doing it in steps?
Need to Add PO Box Fielrd to All Users Report
We're running ADManager Plus 5.2.0, build 5231, and I'm logged in as a domain admin and a newbie ADMP user. We use the PO Box field for a different purpose, so I need to add it to the All Users report. PO Box is not included in the available fields - nor is Web Page (which would help as well). How do I add these fields to the report? TIA for your assistance!
Business WorkFlows
Hi, Are there going to be any improvements on workFlows. Surly this would be a big need for a lot business customers. Our business lets the user decide a lot, so workflows are used all day, everyday within our business. If AD Group creation was added on a business workflow, it would help us a lot as a business. regards, ben
Data Storage Patern for Firewall Analyzer
Firewall Analyzer will populate the exact log time only in it's base table 'FirewallRecords' and not in the data tables.ie., Hourly, Daily, Monthly and Yearly tables. As per our Database structure, all queries will get the data from data tables only. Data tables will be populated with aggregated data from base table, Houly table = 5Min average Daily table = 4 Hour average Monthly table = 12 Hour average Yearly table = 24 Hour average
Creating a dynamic picklist using an already existing picklist of values
I have an issue where im trying to populate a picklist with options, depending upon the value of another separate picklist that already exists. I saw the dependency example in the JS how-to, but im not sure that scenario is the best solution for what I am wanting to do. However if that is not the case, i am more than willing to learn or make it work. First things first, my MFH-Location dropdown has about 50 options for location, so based on that result, i need to populate the UDF_CHAR4 field with
Passing parameters to Scripts
Hi everyone. This little monkey has me confused. I'll lay out the scenario so you get the jist of what we are trying to do. You'll have to bear with me as I am still trying to work on the lingo :) I have a piece of software that will deploy software via the commandline. I am trying to make a customer trigger (or something to that effect) that will start this deploy process when a user opens a request. For example, a user opens a request for a java update to be installed. I'm having troubles
Ne colecte plus les infos mailbox ni les logs traffics et OWA
Exchnage Reporter semble ne plus collecter les informations relatives aux Mailbox ni au traffic. Comment puis-je voir ce qui bloque ? Datastore OK Dans licence : 0 mailboxes sur 8000 possible.
Service Catalog Form Rules
Is it possible to use a rule on Form Submit from a Service Request to open another Service Request? Example: If I add a check box to my form in the Service Request then have a rule that when it is submitted and the check box is checked I can have different Service Request open to be filled out. Chris Trauner Network Analyst
ServiceDesk Plus 9223 Released
Dear Users, SDP 9223 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9223 : SD-63861 : Custom Header Image gets corrupted while migrating to 9222. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Location as an Asset Consideration
I have a campus environment (multiple buildings located in one site). I am considering adding each building and room number to the CMDB to allow for assets to be related to a location. It would be great to be able to have a series of dynamic drop downs that reference these locations so that location can be managed from a single location and not a custom drop down list that needs heavy management. Has anyone been able to achieve this? If so, how?
Mail Fetching status monitoring
Hi Support, Is there any way to monitor 'Mail Fetching status' for incoming and outgoing mail ? Via API/powershell/etc ? Sometimes it stopped working and you find out that after a week. Also how to start/stop mail fetching via API/powershell ? Thanks
Question regarding Field and Form Rules
Hello, I'm setting up a template in the Self-Service portal that will allow users to request a password reset. How I would like for this template to behave is that when they select "Network" or some other system from the drop down menu, the field a form rule would automatically select the group/technician responsible for network passwords. This would be easy if we just had that one system, but currently we're using around 10 different systems. Does anyone have a custom script that doesn't something
ServiceDesk Plus 9212 Released
Dear Users,
SDP 9212 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9212 SDF-39695, SDF-48909 : Option to restrict sending survey to select users/domain. It is available under "Admin>>User Survey>>Survey settings". SDF-37668 : LDAPS support added under user import. SDF-62375 : Option to enable/disable 'Email Debug' mode from Mail Server Settings page. SDF-62376 : Option to enable/disable 'Domain
DC Remote Control Copy and Paste
Hi I need some help/advice re DesktopCentral's Remote Control feature. I am finding that it doesn't support the copying of text from the controlled PC to the controller's PC but it works the other way round. Is there a way to get this working bi-directional? I am using the HTML5 option with Chrome browser, but also tried with Firefox and Edge. Thanks for any suggestions!
Unable to backup PgSQL database
OpManager build 12100. Running the backup script as advertised here https://support.zoho.com/portal/manageengine/helpcenter/articles/opmanager-backup-and-restore-for-build-9450-and-above but I get a failure: root@opmanager:/opt/ManageEngine/OpManager/bin/backup# sh BackupDB.sh -mode all -targetdb pgsql -destination /root/ file:/opt/ManageEngine/OpManager/conf/OpManager/ui.properties Please wait ! Backup DB started ..... / 29 out of 2521 tables completed. jdbc.BackupException: Error writing data
OpManager upgrade query
Good day We are wanting to test out OpMan v12 in a standalone environment (separate to our current, licenced OpMan installation) - so basically, we want the current Central server and probes to run individually to the new OpMan v12 setup. This is for numerous reasons: 1. We possible want to do a clean OpMan install as opposed to an in-place upgrade, then just migrate the monitoring configuration over in batches. 2. Tied to the above reason, we want to approach network device and netflow monitoring
Application Manager monitors
Hello, I've got a problem with Application Manager monitors which apparently are not take into account of the license and that is quite fine. Unfortunately, there was is an issue where I was trying to change one monitor assignment from 127.0.0.1 to the name of the host on which the Application Manager resides. This action made Application Manager think, the monitor(it was db monitor for mssql) is a new monitor and the count of those "free" monitors went down to 4. Neither changing assignment back
ServiceDesk Plus 9222 Released
Dear Users, SDP 9222 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9222 : SD-63479 : Failure while upgrading to builds 9207-9221, if same barcodes with different letter case are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
How to change Ip address of OpManager Server (with local db).
Hi all, I'm newbie of Opmanager software. I need to change the ip address of server (with local db), anyone have a procedure for this activity? The OS is Windows Server 2008 R2, OPManager v. 11600. Thanks you, Pietro
How to change the graphic data interval
I set the monitoring interval to 5 Min. When displaying the interface traffic graphic, if the period set to today,the graphic data interval is 5mins. if the period set to this month, the graphic data interval is 24 hours. Too few data, so the graphic is not representative. How can I change the graphic data interval to 5mins when I set the period to this month? Thanks.
400 No Host matches server name localhost
I have installed trial version on Linux from: https://www.manageengine.com/products/support-center/64045241/ManageEngine_SupportCenter_Plus_64bit.bin I think it runs ok. root@localhost:/usr/local/SupportCenter/bin# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /usr/local/SupportCenter JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Showing contract details on Request Screen
Is there a way to show the contract details of an account when a new Request is being raised, our customers can only recieve support if they hold a valid support contract and I want our Technicians to see this information as they raise a request so they can inform the customer if no support is available?
Problem with AD Self Service Plus - Get a blank page when browsing to site.
Hi, I am unable to access the site to check but possibly a licence issue from looking at the logs (maybe expired or corrupted). Service stops and starts ok and I am able to provide logs if required. Thanks Jon
ADSelfService Plus 5.3 Build 5315
Hello, Everyone! We are happy to announce the release of the latest build of ADSelfService Plus-5315. This release fixes some major issues in the product. Issues Fixed: Login issue in Windows 10 when 'Other Users' option is used. Windows logon agent (Credential Provider) issue while establishing remote connection to any PC from Windows 10. Windows 10 users not being able to change their passwords from Ctrl-Alt-Delete screen, when password policy enforcer feature was enabled. Fixed password sync
how can I manage my office365 exchange environment from AD Manager Plus?
I have a hybrid Active directory environment, but Exchange is all in Office 365. Why doe s AD Manager Plus show no Exchange information?
Folder Size Custom Script
I am about to do upgrades and need to know how to check specific folder sizes. The custom script to check folder size suggests using <Documents>, <Music>, etc as a script argument. However, when I type in <Documents> as it suggests, the error log returns: Get-ChildItem : Cannot find path 'C:\Program Files (x86)\DesktopCentral_Agent\C omputer\Startup\1809\<Documents>' because it does not exist. At C:\Program Files (x86)\DesktopCentral_Agent\Computer\Startup\1809\FolderSize .ps1:13 char:27 It
Additional Requester Fields
Hello guys, for every Requester in my System I've added the field "Kostenstelle" and I will Import to this field data from our AD. Now my Question: What is the Table and the Name of the fields in the Database? Because I want to try something with a Script. Function of the Script: The Script is reading the Data out of the field "Kostenstelle" from the Profile of the requester - and this data should be written in a Field of a Request-Form. -> And for this I Need the Name of the Field "Kostenstelle"
Auto Add Device Note field value
Is there anyway we can auto add the value for a device note field. Currently we are now only using 1 field name in the device notes. We would like to auto add a static value to the 1 field name when a device is added to Opmanager.
Opmanager 12.1 Removing SQL monitors
Hello, In my discovery, MS SQL monitors were added. Because these monitors are set with default values, they are almost always in some form of alarm. I would like to remove all ms sql monitors until I can define thresholds, and then re add them. Problem is I cant find a way to remove said monitors en masse. I can do it per server, but there are a lot of them. Is there a way to remove all MS SQL monitors from all devices? Thanks, Blane
Logged technician as parameter for reports
Is there a way to run query using current logged technician as a parameter, to have displayed only his related data ?
Mail Fetching stopped working after update to 9.2 Build 9200
I've emailed the support contact but haven't heard back yet. I wanted to see if anyone had a resolution here. Mail stopped fetching new emails after the upgrade. Restarting the servicedesk service on the server resolves it once but it stops working after that. The status itself says it's running but the last attempt to fetch mail does not change. There are no errors on the page.
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