OpManager 12.1 and standalone ESXi
How i can monitoring it ?? http://odarchuk.com
New software tempaltes
Hi All! When will be avaliable tempalates for: Viber (PC, Mobile) Telegram QQ SnapChat ?? It's very popular software. Please ADD it http://odarchuk.com
Auto assign SLA
How do i get Servicedesk to auto assign a certain SLA level to all incoming tickets? For example, i would like all incoming requests, whether they are made using e-mail or the web-form to have a default SLA level of "normal" set.
Task Owner are not notified when there is a reply from the requester on the ticket
Dear Support Team, I have noticed that if the task owner is different from the ticket owner only the ticket owner will be notified when there is a reply from the requester. but not the task owner. we need an option to notify also all the task owner if there is a reply from requester. and an option to view all notification in the notification bell. and a marking if you already read the notification or not.
Auto Status from Open to In Progress
Hi, Possible to change status automatically to In progress when the ticket been assigned to technician?
SLA Status Filter
Hi Dears I need to set SLA on the requests of the specific groups that have a specific status.In my group, technicians have to change request status to custom status but it is not done or end so the SLA will set on that request while the SLA is not violent and the first answer is set for the request How I can set status filter for requests in sla? Thanx
Resize Description field box in Request Catalog Templates
I have created a number of templates in the Request Catalog for our users to use to open requests. In those templates, I would like to resize the Description field to be smaller so that the Add Request button comes up and can be seen without scrolling down. Can you tell me how to do this? Leslie
Create custom field question
Hello, I was wondering if its possible to create an incident custom field that will list all requesters in a certain user/support group? Then we can scroll down and choose the requesters name. Is this possible? Thanks, Scott
How to edit/delete the existing questions list.......
When I add resource, I can add my own question or use one from existing. My question is how do I edit/delete what is in the list? Additionally, When I create a drop down or checkbox question, how do I re-arrange the choices I put in? I looked and could not find answers to these two questions. Thanks, ~B
New Version of SDP and Desktop Central - Application Merge
For whatever reason I was updating desktop central incorrectly and it stated that SDP was installed and that I should install Desktop Central into the same folder for tighter integration. I have an old school installation with a few years of data and tweaks, but Desktop Central integration has always been a little sketchy, so the thought of better integration sounds great. The problem is that I currently have SDP and Desktop Central on a server in separate folders not integrated. I set up a new server
Clear alarms won't stop
Hi, Recently we've run into a problem where a device will generate and alarm and once the alarm has cleared I keep getting repeated clear notifications. I've tried restarting the machine but it has no effect. The only way I can seem to stop the alarms is to remove the device or monitor and re-add it. Obviously I don't want to do this as it means that we lose the historical data, has anyone else seen this type of behaviour and is there a fix? My OM version is build 11600 and it's a fully licenced version.
Additional multiline field
I want an additional multiline textfield but with more then 2 lines. I need a textbox like the description of the case. Is there a possibility to insert such a field?
Another question re: non-MSP to MSP migration
Let's say we have an existing & working installation of MSP ServiceDesk Plus. Everything is going well in that environment. Suppose we acquire a company that has an existing & working installation of ServiceDesk Plus (non-MSP). What are the options for integrating their non-MSP data into our MSP version? Is that a conversion that you guys can do (at a cost, of course) without impacting the data in the existing MSP version? Thank you
ServiceDesk Plus MSP - version 9.0- Build - 9007 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9007. Please refer the Migration path table available here and upgrade to our latest build 9007. What's new in ServiceDesk Plus - MSP 9007 ? Enhancements MSPSDP-2622 : Ability to Assign Request template using Business Rules. Issues Fixed MSPSDP-9395 : Unable to save incident template in certain cases. MSPSDP-9397 : Scheduled AD Sync is considering only ten Domains during import. MSPSDP-9400 : Auto assign list is not working when
HTTP Status 500 - javax.servlet.ServletException: java.sql.SQLException: Invalid object name 'DefaultConfigValue'.
After installing a new license , this happen after login: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: java.sql.SQLException: Invalid object name 'DefaultConfigValue'. org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825) org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758) org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:232)
Variable operational hours for help desk during weekend work days
Our help desk operational hours are reduced during weekend working days (similar to adventnet help desk coverage). However in the Configuration Wizard of SDP, I am unable to configure different operational hours for friday, saturday and sunday.
How to add bulk information to device notes for existing devices.
Hi All, Is there a way to add bulk Serial Number, Department to existing devices? Like using import from .CSV file? Cheers
Cascading Field Values from CMDB Relationship
Is it possible to have field values populated based on the relationship in the CMDB? For example, a new employee is starting in an Accounting role. That role requires access to application A, B, and C. When the request is created and the role is set to Accounting, another field (preferably a pick list field) would populate with application A, B, and C. Then the requester and technician will know what application access the new employee needs setup. I want to avoid manually entering the values for
Open Tickets by Day report (Schedule by technician)
I would like to create the following report, and schedule it weekly. Is it possible to run it by individual technician name, so I can schedule a report for each tech to receive? select wo.WORKORDERID"Request ID", qd.QUEUENAME "Group", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME "Technician", sdo.NAME "Site", LONGTODATE(wo.CREATEDTIME) "Created Time", DATEDIFF(day, dateadd(s,datediff(s,GETUTCDATE() ,getdate()) +(wo.createdtime/1000),'1970-01-01 00:00:00'),GETDATE()) "Days open" FROM
Minimum Ports for Patch management?
Hello everyone, I am working in a very secure environment and I'm just wondering what ports would have to be open at a complete bare minimum to accommodate patch management? We will not be using Remote Control or file transfers of any kind, purely pushing out Patches. Any information is greatly appreciated! - Alex Morrison
Agent Rebranding
Is it possible to rebrand the desktop Agent with just a logo across the top of the popup and no company name?
DesktopCentral Azure Marketplace
Are there any plans to add/certify DesktopCentral in the Azure marketplace? I know SD+ and Password Manager Pro are certified. We are interested in deploying some remote offices in a cloud environment. Thanks.
Use-case 29: How To Alert Recurring File Deletion In Your Active DIrectory
This one is a quickie... There are file server which contain organizational level resources and a few users have access to it. Creation, modification and deletion of files and folders is just a day to day chore. But, let's presume a rogue employee who has access to the server, is on file deletion spree. How would you assess the threat and douse it? Would you need a solution that dynamically monitors the allowable limits of deletion and alert once it exceeds? Here's how ADAudit Plus does it. Step
vCenter discovery issue
Hi Support, I have a new installation of OpM v12 on a stand alone server. I have added vCenter by IP address, DNS Name was resolved properly but Type and Vendor are set to unknown. When trying to set manually I have only option to set the type to VMwareVirtualMachine, there is no vCenter option. Can you please recommend a solution so our server can be discovered properly? Kind regard Marcin Surdy
Compliance Reports / Selections and Contents
I need to select a Compliance Report and figured I'd do that by reading reviews and determine which of the "canned" compliance reports might best meet our requirements. So I selected ALL the built-in compliance reports and started comparing them AND looking at what data might be missing from each one. As luck would have it, someone decided (without having the benefit of a sample report) that GPG would be best. Lo and behold, GPG is the worst! It has categories of things and NOT DATA at all!! This
DAG health status and failover alerts?
Is there a way to see the health of a DAG, and get a notification in a failover event?
Add Barracuda Load Balancer - Mibs - to OpManager - Build 11600
How do you add/import Barracuda Load Balancer Mibs to OpManager - Build 11600?
You can not open the default template cases from
I perform the query because I can not make opening incidents from web. Opening can only be made via mail in my ServiceDeskPlus I have done actions: - It created a new templates - A profile is created with all permits and technicians are assigned - New technicians were created If anyone has a solution, I appreciate the comments.
Merged Requests
Dear, I am looking for a way to easily view the merged requests, I've searched the forums, manual etc. though it seems there is no way to do other than reports. By policy, the closing rules are marked for technician, so no request can be closed unless the request is assigned. However, if you can't quickly search for a merged request, we would rather not merge, and if we don't we end up with quite a few duplicates going in tech. reports(which produces in accurate results, and an unfair report). Sincerely.
Cannot get a URL or email link in the description.
9.2 Build 9209 Description is in rich text format. When I insert a URL into the description on a service catalog template, it looks like it is doing it properly, but the underlined blue link it creates does not do anything when hovering(change to a hand) or clicking on it(goes to the link).
Agent manual install on 2k core
Hi, I am trying to install an agent on windows 2008 core and I am getting oledlg.dll is missing error. Can you please help? Kind regards Marcin Surdy
Removing Service Fields
Good day, I have created some Custom Service Fields in the Service Catalog's Form Designer. How do I delete these fields? Not from the form, I can do that but from the Field Chooser. I like the data and database to remain clean and want to delete fields that are no longer needed or relevant. Thanks,
Groupmanagement on specific OUs
Hi there, I am trying to set up a new role for our application admins and it does not work as I planed it. Here ist what I have done so far: - added a new technican - chose a the role to edit groups, in this case to add and delete members - chose the right OU where the groups lay in If the admin logs in on the website he can see the groups but is not able to add users, which are in different OUs. For example: OU1 called DMS with several groups -> this OU I have added to the technican OU2 called Corp
Cannot Delete Mode Name
Hi, Please guide me to delete the mode name. Even i've been delete the issues that linked to this mode, but i cant do it.
Talk ITSM: Free ServiceDesk Plus training series | July
A completely free, 3-part webinar series that will help you get hands-on with the different modules of ServiceDesk Plus. Attend the complete series to optimise your IT help desk operations. Register just once to enroll in the 3 parts, scheduled for the 12th, 19th, and 26th of June in three different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Getting started with ServiceDesk Plus About: Broad overview of the product and basic helpdesk configurations.
OpManager Upgrade from Build 11600 to OpManager 12.1
What is the process to upgrade from OpManager Build 11600 to OpManger 12.1? What service packs do I need to upgrade? Regards...
Unable to add software with similar name
I am having an issue with adding a new software that has a similar name to another software. The applications are called NetSupport School and NetSupport Notify. I was able to add NetSupport School, but when I try to add NetSupport Notify, it says that the software already exists. They are two separate applications and I should be able to enter them separately.
Archiving Time Frames
Just need clarification on archiving.... Where it states "Choose the number of months/years from the drop down before which the requests where closed.". Does that mean the amount of time a request sits in the Status of Closed before it is moved to the archive? Basically.... If you Enable Scheduled Archiving and select Archive requests closed before 1 year. Requests that were moved to a Status of Closed on January 1, 2016 would be archived on January 1, 2017? Sorry, it is just worded kind of strange
Locating Service Catalog
I'm looking for a service catalog item I believe. Something someone created and I would like to remove it. I can't seem to locate it. Is there a search that I can perform to locate this item. It is called Employee-Add
Search asset history / include asset history in searches
Hi How do I include asset history when seaching assets for a user name? Or to put it another way, how do I search asset history records for a user name? Obviously you need to know who had something and when as well as who has it now, but if you don't know what they had only that they had something, you need to include asset history in searches. Many thanks
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