Change/Fix Opmanager URL in notification email
We have opmanager using a SSL so the URL should start with HTTPS, but when a user received a notification email from our opmanager server the url in any of the hyperlinks all start with HTTP. How can we change or fix the issue so all hyperlinks in the URL start with HTTPS? Under Settings->Basic Settings->Server Settings the server port is set for 443.
Problem with JRE when uninstalling on Ubuntu
Hello! After succeful installation and use I can't uninstall NetFlow Analyzer. root@7th-server:/opt/ManageEngine/OpManager/_uninst# ./uninstaller.bin Initializing MultiPlatform Application Launcher........ Searching JVM........ This application requires a Java Run Time Environment (JRE) to run. Searching for one on your computer was not successful. Please use the command line switch -is:javahome to specify a valid JRE. For more help use
Warning when raising requests for non-contract Accounts
Is there anyway to create a warning or alert to Support Reps & Contacts when a Request is made on an account that is not set with a current Contract? This is so that support is not provided out-of-contract without the customer being aware of the charges raised? Thanks in advance,
Windows 10 Desktop Management
Currently MS transfer the management from GPO to MDM, it would be great to support GPO Settings through the configurations and add the ability to manage the devices through MDM! Currently we must manually add the registry keys to the clients via the configurations, this is not the best solution.
Multiline field formatting in REST calls
When I issue a request to create a ticket via REST, I would like to have the description field of the ticket to be multi-lined (ie separated with new lines) In reading this https://forums.manageengine.com/topic/add-multiline-resolution-via-api I tried to format my payload to match, eg {'OPERATION_NAME': 'ADD_REQUEST', 'TECHNICIAN_KEY': '12345-67890', 'INPUT_DATA': '<Operation><Details><requester>someuser</requester><subject>test subject</subject><description>Test line1 </br> Test string 2 </br>
Update on FCR modes
Hi, Are the FCR modes as mentioned in below forum implemented? I can only see the option to mark FCR on closed requests at the moment. Is there any possibility to make Mark FCR a mandatory field when closing requests? https://forums.manageengine.com/topic/first-call-resolution-fcr-need-suggestions
ServiceDesk Plus 9220 Released
Dear Users, SDP 9220 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9220 SDF-62076 : Request collaboration: If a Technician modifies a request, the modifications are visible to all Technicians accessing that particular request. By default, the request collaboration feature works on port 8081. (If ServiceDesk Plus is configured using an alias URL, make sure you configure the same using 8081). The port
Automatic Department fill in
Hey guys, I wonder why I have to create a pick list at "additional field" everytime for a new subcategory of the service catalog or an incident for the departments tho they are imported from active directory and linked to requesters. Is it possible that I can link the new field with the list from active directory in order that I don't have to create everything new every time ? It would be way more easy and more long term efficiant if it would work like that. Just imagine the company decides to change
Database Schema
Is there a PDF or help file describing the purpose/contents of each of the database tables? Jeff Denman
Using RFID with Asset Explorer
Hi, I would like to know how compatible is this tool in case we use RFID for asset identification. How easy would it be to feed data to the system collected through an RFID system. Would we require a third party to do the RFID part if we choose to buy asset Explorer or RFID system comes with any of the Asset explorer bundles. Thanks Satheesh
Hardware monitoring
Are there any plans for such a "must have" feature as hardware monitoring inside Desktop Central? It would be really nice being able to monitor SMART, temperatures, HDD,RAM, CPU consumption and get alert when needed.
how to update Department of requester!
Please help me ! How to update Department of requester ? Please see xml code update <?xml version="1.0" encoding="UTF-8"?> <API version="1.0" > <citype> <name>Requester</name> <criterias> <criteria> <parameter> <name compOperator="IS">CI Name</name> <value>Phanvm</value> </parameter> </criteria> </criterias> <newvalue> <record> <!-- Multi
Add New User Requests in ServiceDesk
We have a template that we created to add new users. Within that template we have tasks associated with the add new user template. Some of these tasks need to be done within three days, some of them need to be done within 6 days and some of them need to be done within 30 days. We keep running into SLA violations because the add new user request itself is set for three days. We want to have the least amount of work as possible for our technician that monitor the helpdesk so we don't want to break
Custom script to create directory from request name
Hello, Instead of working with attachments in the request, we are thinking about creating a directory for every service request and add the link to this directory in the request itself. All documents related to the request will be saved in that directory. Advantage would be that there is one folder on the network with all documents and also working documents that you do not all want to save in the request itself in our case. I was wondering what the opinions are on this workflow or generally on
restarting service cause problem with license
Hi, We recently purchased NetFlow Analyzer license for 2500 interfaces. Applying license went fine, but after we restart the srvice or server the following message appears: Your current license allows only 0 Netflow Interfaces for Attacks. You can either choose limited interfaces you want to monitor here or procure a new licence. Since we could not unmanage all interfaces at once (we have 1350 interfaces) and it can not be removed portion by portion, we had to stop exporting netflow from our network
Approval Routing
Hello All, I would like to automate the sending of an approval request based on the selection of a particular field, ideally utilizing the script function under Field & Form Rules. In example: When the field "Create AD User" is set to "Yes" I would like an approval request to be automatically sent out to user@abc.com It appears I can accomplish this under Admin>Incident Template>TEMPLATENAME>Field & Form Rules> ... However...I do not know what the script would need to look like in order to accomplish
Support Group Unassigned when changing requestor
Hi, Running ver: 9207 When using a request catalog template with a pre-assigned support group the support group is removed when changing the requester. Additionally, this cannot be overcome with form rules as requester name is not a field that a rule can be conditioned on. Is this a bug or have I configured something incorrectly? Thanks!
Multiple organizations
Hello ME, Would just like to ask if it's possible for one zoho user to be technician in multiple organizations/multiple instances? Using the same email. Thanks! Regards, Era
Opmanager - interface down alarms - Generate Alarms option.
Hi I have read many posts on the topic, but there still does not seem to be an useable answer. Problem: Opmanager generates alarms for any switch ports that are down on a managed device. Scenario: The main problem is having alarms on access switch ports. Alerts on routers or core-switches are a good idea, but on access switches, alarms are a nuisance. I have approx 2400 access ports, and with say 10% of those spare, there are a lot of alarms. Disabling polling or management means we lose out on
Upgraded AD Audit Plus and now URL Does Not Work
We did an upgrade of AD Audit Plus last night and now when we try to clink on the link to run it we get "page cannot be displayed" This is the link it points to now: http://localhost:8081/ This is the link it used to be: https://support.co.lancaster.pa.us:8444/ When you clink on that link it still says page cannot be displayed. I followed the steps in this link to do the upgrade and everything went well: https://www.manageengine.com/products/active-directory-audit/service-pack.html#buildno Can you
Invalid Licence
Hello, I need a help about licensing Auditplus . After restarting the service, the system has lost the license and changed to free mode I cant upgrade the licence again. What can I do? Atte. Alvaro Mera
ADAudit Plus Official Documentation
Hi everyone! I´m configurating each ADAudit settings according the oficial documentation and I have some doubts: In the SACL Container configuration doc page (Steps to configure SACL – Containers / 1. Auditing entries for all Containers) there is the following image: According the image, the Apply onto field has a conflit: the window image shows This object and all descendant objects and the same field in the table shows Descendant Container objects. Furthermore the All Extended Rights doesn´t appear
can i add attachment to password expiry notification email?
can i add a file attachment to password expiry notification email - free tool?
No data in network device reports
I just added some Cisco ASA firewalls to Eventlog Analyzer and I can see the event logs in search view, but there is no any data in network device reports. Any ideas? Thanks.
Automatic Startup
Purchased and installed Eventlog Analyzer 11. I ran the service.bat -I script and see the service running, but when I log off you can no longer connect to the server without logging into the server and running the "start Client" manually. I have looked all through documentation but cannot find what is up. So how do I set this so that when the server reboots the service is running and can be used?
Time of day in reports setting?
I'm seeing reports and data that have time of day that's in the future. My guess would be that it's GMT or Zulu .. whatever you like to call it. How can I get the times to match the EA server time instead?
Sort by IP Address - How?
How can I sort the hosts lists by IP address. For that matter, how can I show the IP addresses at all? TIA
Need to Stop and Restart ManageEngine EventLog Analyzer Service - Windows 10
Recently I've had to stop and restart the "running" service for EA in order to get it to work in some situations (e.g. send reports by email and to list the Hosts). What's a good fix or workaround? The manual process is a bit of a pain and not getting reports is a real problem.
All hosts showing "Access Denied" icon after cleanup.
Our monitoring workstation running EVA ran out of hard drive space and spun an alert to send some logs. We cleaned things up and have plenty of hard drive space once more (and have increased the margin for alerting). But now, all of the hosts that were working fine are showing the Access Denied icon while they seem to "connect" OK. Scans, once started, run forever it seems and don't complete. There is NO data now. Having no data would likely be expected at this point but that should correct
Pass-through authentication
Need to create the computer account in specific OU in Active Directory. A search on the forums I find that specifying an OU no longer works. How can I go about doing this? Chris Trauner Network Analyst
Collection Wizard
Is there rational for why we cant install software and then take other following steps in the collection wizard. Example being I need to push software but then push a configuration file and restart the service after installation In today's world i need to install the application then follow up with a collection that updates the file and restarts the service. What my goal is to leave this one job running, aimed at a dynamic group so as new boxes come into my pervue the job will see the new device
Query Report
Hi Dears in last i request a a query report with this link https://forums.manageengine.com/topic/query-report-2-2-2016 and i want to add a technician who has closed the request in this report. Thanx
Enable BCC
Hello, How can i enable BCC in the Reply/Forward mail? I have tried to do the following: update globalconfig set paramvalue='true' where category='ReplyWindow' and parameter='ShowDefaultBCC'; But this resulted in: 0 rows affected. (Running latest version) Thanks
MS SQL Server - monitor multiple instances and mirroring state
We are using SQL Server mirroring. I would like to setup monitors to check is the mirror is running. I would like to know two things: Which databases should be in mirror Which databases mirror is being paused or anything else that's other than running. Our SQL Server has multiple instances, but OpManager discovers only the default instances and not the named instances. How can I add named instances and how can I monitor mirrored databases?
need help enrolling URl monitoring
Hello All, I ma trying to enroll some url into application manager . I am able to open url into browser on my managed server without any proxy setting. but when I enroll the same into manage server it showing url as down. please find the attached screen shot for the error
Where can I find EMail Debug?
Where can I find EMail Debug? in order to analyse the problem of non receiving emails?
Application blocked for security error
One of our technicians (only one) is getting a "Certificate has been revoked. the application will not be executed." error when copying and pasting his notes into the resolution field. He is not on remote access and is set up with the same firewall settings as everyone else. Why would only one technician get this error. below is the error and the general exception details. General Exception details: java.security.cert.CertificateRevokedException: Certificate has been revoked, reason: UNSPECIFIED,
Report Field Problem
Hi, On a custom report under the "Reports by all Requests" we are able to see report in English Language with "Request Status" field. But we are not able to see same report with Request Status field in Turkish language mode. However we are able to see report in Turkish language when we remove the "Request Status" (İstek Durumu) field from Custom Report - Edit - Display Columns. We will be glad to help us on generate report with request status field in Turkish language? Best Regards,
AS to AS traffic flow
Hi, i have installed NetFlow Analyzer (trial version )for checking the traffic between the source and destination AS ,but in the graph i can see only the destination AS .is there any option to get the source AS in the graph ( configured in a transit AS for getting AS to AS traffic flow) Regards Arjun
Updating from 9.1 Build 9121 to 9.2 package error
I am trying to upgrade Servicedeskplus from 9.1 Build 9121 to 9.2. I am using the ManageEngine_ServiceDesk_Plus_9_1_0_SP-1_0_0.ppm package which is the upgrade specified to go from 9119,9120,9121 in the migration sequence https://www.manageengine.com/products/service-desk/migration-sequence.html Everytime I go to update I get the message "The file that you have specified is not compatible with this product."
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