Pass Through Authentication
Hi Team, I want to config the pass through authentication in my Windows active directory environment.Can you please let me know how to config the same so it should not ask user the credentials while accessing the service desk portal. I have followed the below link to config the pass through authentication,but after the configuration when i tried to open the service desk plus URL it is asking for username and password.Please see the attached screen shot of the same. https://forums.manageengine.com/topic/pass-through-authentication-an-illustrated-config-manual
Business Rule Based on Technician
I would like to have a business rule based on a techncian. Is that possible? I don't see "Technician" in the list of options to define business rule criteria.I apologize in advance if I have already posed this question via email. Thank You
Unauthorized access to restricted url /FieldFormRules.do
When viewing a ticket, technicians are seeing the error: Unauthorized access to restricted url /FieldFormRules.do Where the error is appearing can be seen in the attached screenshot.
Receive 404 error on Resources page for Scheduled Tasks
Under Resources, if I have multiple Accounts selected and click on the Scheduled Tasks button, the first selected account shows. The problem is when I use the User Account selection drop down in the upper right hand corner and select another account that is checked on the Resources page, I receive a 404 error. This occurs on all preceding Accounts.
Assign Error
Hi, We recently upgraded to 9218 and now get the following error: in a ticket, if you click on the Assign button near the top of the screen a drop down has two choices, pick up or assign. Selecting assign gives the attached error
I deleted an SLA by Mistake
And now it is greyed out and it won't appear on my list. How can I undo the deletion and make it appear on the list? I currently have request that have the Normal Priority. Thank you
Outgoing mail server settings reset on reboot
Hello, Whenever our windows server is rebooted, the outgoing mail server settings are removed and mail fetching stops. Anyone else experiencing this issue and have a resolution?
Run patches from self service?
Would it be possible to run/install patchess from self service? Just add a "Associate Patch" button when configuring self-service?
Installing packages from user group in self service is unreliable
I have mentioned this to support before, detailing how domain admins can't install packages from their usergroup in self-service. Recently I thought I had a good idea by adding a domain admin to the local admin group on the local machine. I thought that this for sure would allow me to install software as a user that had been specifically added to the local admin group. Well I was mistaken. I begin to wonder if this feature had ever worked. some good news however: My antivirus MSI (that I uploaded
Remove alarm generation - VMWare
Is it possible to remove certain alarms generated from VCenter? for example we currently get a number of alarms generated (attention level) when a new VM is created or when a VMotion takes place. As most of the time we are the ones actually completing this take we would like to stop this alarm from being generated We are using 11600 if that helps.
test email is working but notifications do not send
how can i resolve this issue this is the error i am getting javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465, response: -1 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1949)
Ignore alerts by specified user
We have a application for HR and the Helpdesk to create, delete and edit users in AD. This is all done by the same service account within AD. Is is possible to filter out the service account user on alerts? When this service account does something we don't need this alerts. In ADAudit is it called the Caller User Name. Thanks, Regads, Jerry
SMTP test failed
When setting up SMTP Server, when attempting to test, I receive an error indicating Sending Failed: Unable to connect SMTP server. I have PMP installed on SUSE VM. Verified DNS is set correctly and can ping SMTP server from the SUSE network tools, both by IP and DNS name, yet the test message fails in the web.
List Default template with other Incident Templates in Request Catalog
Background We're using SDP 9.2 Standard (so no Service Catalog) We have a few different Inicident Templates, some of which are visible to Requesters We do not disable the "Default Template" for users, and 99% of our requests use this template Usability Issue When a Requestor clicks the big "Submit your request" button on their homepage: They are presented with the "Request Catalog / Template Categories" screen: The problem here is that most of them miss the "New Request" button as their instinct
resource tab in Password Manager Pro is empty
I'm password administrator and my resource tab is empty. I'm using version 8501
Add "My approved requests" in Reqest Module
Hi, The approvers want to see the requests that they have approved in request module. But I only find "Requests Pending My Approval" in the pick list, and I fail to create a new customer view without any key about approver. Could you help us?
Passwords are pulling from incorrect field
I am currently evaluating PMP and ran into an issue with displaying passwords for accounts it discovered from a specific Windows server. When I click on the Display icon to look at the password for a particular account, the password actually shows as the account name and not what the password is. I verified this by creating a new Test account, discovered it with PMP, and when viewing it, the password shows as the Account name per attached.
Database Modifications by SDP Development team
Is it possible that modifications were made to the DB by the SDP Development team? I have an MSSQL function that I run every few months to create an Assets report. It has now been failing because a "Barcode" field is not valid. Based on my function, I retrieved the Barcode value from the Resources table which now contains a field labled "BarcodeID" instead of "Barcode". Were changes made to the database? Is there a way to receive notice when changes are made so I can better prepare?
My Passwords as default tab
Hello, Just wondering if there is an option in the GUI to have the 'My Passwords' tab as the default selected instead of the 'Auto Logon' tab? Thanks!
Approval issue in multi stage aproval workflow
Hi, I have an issue with Service Request approver in SDP 9118. I set a Request with a multi stage approval, using $DEPT_HEAD$ variable (see attach1). This workflow is working well with around 80% of tickets, but in some requests $DEPT_HEAD$ approver remains empty (attach2). I have already checked and in the other 20% the requester belongs to a valid Department with a valid Department Head. Can you help me? Best regards, Sutot
Changing "Change Template" on the fly
Hi Guys, I was wondering if a change request has been logged using a certain template whether it was possible to change this template on the already created CR? I've been testing this and it looks like you can only change the workflow once its logged not the actual template. Seems you have to delete the CR and raise a new one with the correct template is this the only way do do this? Best Regards
Windows service accounts
Hi, I am configuring my PMP application to manage / auto reset my Windows service accounts. I created a group containing all the servers that have service accounts using domain accounts to run them. When I display my group, I can see all the servers I selected except one. This particular server is running Windows server 2000 platform, and I believe this may be the reason. It is because the server is not in the list, that I am unable to manage the services. NB: The server was discovered without an
Why can I reset the Administrator account, but not another user on same device
Both Administrator and other user have admin rights on Windows desktop. I am able to change the password for the administrator, but get Access Denied when attempting to change the user account. Error Occurred - 2147024891 Access is denied.
Opmanager v12.1 cannot read added .mib
Hello I uploaded the mib and i cannot see the contents of it as you can see below in the picture. I also added the mib file as attachment here.
Pass-through authentication for multiple domains
Hi All, Is it possible to configure multiple domains for pass-through authentication? If so, how can this be done? Thanks
Mode field is empty (Requests)
Hi. I have some problems that occures after 1 month using ManageEngine SD (Standard Edition). When users create their requests through email or portal the "mode" field is empty (Not assigned). You can see my screenshot. Have you any ideas?
Purchase Order Idea - Received Items Suggestion
Can we get a tick box added to the receiving items pop-up box that will give us the option to either add or not add an item to the asset database? Pretty please?
Add API interface function to Integrate third-party HR systems
Hi, We encountered a strong competitor with Microsoft AD Integrate with any HR system with custom API interface on every project, they can add the data in HR system and use some script to transfer the data to the Micorsoft AD environment automatically. And PK with the competitor, cause ADM only can delegated authority to HR department and have no API Interface to receive any more data from HR system / software, so that we do not have any competitive advantage with competitor. In many case, new staff
Sites in SLA
In Configuration Wizard -> Orgaization Details -> Sites I have 2 active Sites. One called General and one called Public Safety. When I go into Configuration Wizard -> Organization Details -> Service Level Agreements, the drop-down at the top lists only Default Settings and Public Safety. Do I have to assume that Default Settings will apply to any Requester\User whose Site is not Public Safety? Will Default Settings be applied to all the Requester\Users with the Site of General? Leslie Myers City
Adding "Change Implementer" to the change temlpate and making it mandatory
Hi Folks, I have been creating new change templates in SD+ and I'm looking to see if there's a way to add the "Change Implementer" field to the template and mailing this mandatory? Currently the Change Requester has to first create the CR and then manually add the implementer afterwards. Is it possible to add this field to the template and make it mandatory so that the Requester can add the implementer at the time of logging the CR rather than afterwards? Best Regards
RSA SecurID support for ADManager Plus
Hello, We need to provide secure access to ADManager to users on Internet. How can we integrate RSA Secur ID authentication with ADmanager Plus? Thanks in advance for your help. Patrice Mariet
Workflow Notifications
Hi Guys, I am trialing your product ADManagerPLUS After playing around with it, I have decided it is very close to being a useful tool to manage workflow around user creation and termination. The problem is with the workflow email notification capabilities, they are close to being useless. Lets say for example I am a manager. I have 20 New staff stating next week, and using the workflow capability, I put in 20 requests for new staff. At this point the reviewer will get 20 emails telling them that
Erroneous execution of workflow
When I run a workflow and fails, the requester is not notified of the error and I can not re-run. I have to say the petitioner manually perform another workflow This is going to improve? I can funionar differently?
Need Notification when Users from specific Security Group are Disabled
I set up an automation to start a work order when members of a specific security group are disabled. It is working as designed, however, I need to include the actual User Names in the email being generated. Currently it is sending me an email, and when I go into the request I can click View Objects to see the actual user accounts. Is there a way to include this info in the notification email?
Send complete solution text in email
We have notification rules set up for newly entered and approved solutions. Is there a way to include the body of the solution in the email so our techs can see the solution immediately without having to click the link to view it? I didn't see an option for that in the available tags. We're using 9221. Thanks!
SDP Asset State
Hi I'm running Desktop Central Professional Edition 9.2, build 92063 and ServiceDesk Plus Professional 9.2. We have deployed the DesktopCentral agent to all computers on the domain and these have been scanned and inventoried in both Desktop Central and ServiceDesk Plus. However, when I view the Assets (Workstations Scanned/Detected) in ServiceDesk Plus, the Asset State for all of them is shown as 'In Store' (see attached image). Is this correct? Also attached is a screenshot of our Desktop Central/SDP
We found some issue in Business view map
hi, When we use the large-screen to display the business view map ,we found some issues below: 1.Device alignment and the connection line not to connect to the icon center, the line connect to the frame corner center. (This effect will be very ugly) Note: If we have change the icon size from 48*48 pix to 20*20 pix, you will see the effect below: (other manufactures product) 2. When we use the large-screen to display the business view map, the less traffic load line would not be shown with the dark
Monthly Report Technician (Manage engine support center plus)
Hi there, I need a query (Manage engine support center) that show me the information like screenshot below, and then the second report like this, Please help me to get that report. Anyway, thank you.
Google Play Application Updates for applications loaded via MDM
Hi There If I register a Google Application and deploy via MDM, when an updated version is available from google play, does it update automatically via MDM? If I have a Google Play Application already loaded on my device and I then add it into MDM and associate it to a group, does it override the google play installed version? Regards Kathryn
ServiceDesk - second 'site' within one install?
Hi, We are currently running ServiceDesk plus v9.1 build 9110. - Standard, with 5 logins. The system is currently configured for customer support tickets, created/tracked by email, and given a reference ID, e.g. #nnnn# If we wished to use our existing instance of ServiceDesk plus to track 'project' issues/tickets - is that possible? E.g. a second 'site' within the install. Or would we have to have a second instance, different incoming mail address, etc? Thanks.
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