Approval issue in multi stage aproval workflow
Hi,
I have an issue with Service Request approver in SDP 9118.
I set a Request with a multi stage approval, using $DEPT_HEAD$ variable (see attach1).
This workflow is working well with around 80% of tickets, but in some requests $DEPT_HEAD$ approver remains empty (attach2). I have already checked and in the other 20% the requester belongs to a valid Department with a valid Department Head.
Can you help me?
Best regards,
Sutot
I have an issue with Service Request approver in SDP 9118.
I set a Request with a multi stage approval, using $DEPT_HEAD$ variable (see attach1).
This workflow is working well with around 80% of tickets, but in some requests $DEPT_HEAD$ approver remains empty (attach2). I have already checked and in the other 20% the requester belongs to a valid Department with a valid Department Head.
Can you help me?
Best regards,
Sutot