JSON-WSP
Hello, It is possible monitoring JSON-WSP and what the best configuration for this monitor. I see only WSDL type for web service monitoring. Thanks a lot Jan Horáček
Windows 2012 R2 CORE - 140 updates
Incorrect missing patched detection. Newly installed Windows 2012 R2 Standard (Core) There was about 20 updates detected by WIndows Updates. DC detect 140+ updates. Dmitry
Fix for default field on Requestor instead of incident description?
I saw a post from a couple years back on this but didn't see a resolution. When you push New Incident in ServiceDesk the cursor would previously default to the Name (of requestor) field instead of the Description of the incident field. Does anyone know a way to put it back? Really handy, I always enter the users name first and this way you could just start typing.... now I have to click into the field first. SC
Business Rule - Technician list not showing
Business rules.a. To assign a technician using business rules, go to admin -> business rules (organization details section) -> choose and edit a rule -> choose the criteria -> assign a technician from the actions section. When trying the above for a new rule, the popup does not show the list of available technicians as per below. Please advise as we are using SDP 9.1 Build 9121
Default folder for updates
I recently download 3 ppm files to bring my Service Desk up to date. The files are currently in my download folder. Is there a specific folder where they should be for the upgrade? Thank you.
Technician Auto Assign in Selective Incident Templates
Hi Dears I want to use Auto Assign in the SDP but no whole of the sdp. some forms has their own technicians and for some other i want to choose auto assign technicians.At the moment auto assign option is 0/1 in the sdp. how i can use it selectively for incident templates? So Thanx
Purchase Order Main screen - New Column
I would like to see a column added to indicate if a request has been associated with a PO without actually having to go into and open each PO.
Please help me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I can not start service desk plus after changing to mysql
Java problem trying to run updatemanager
I get this error message from Updatemanager, trying to upgrade from 9005 > 9021 Updatemanager.bat @rem Please set your Java path here.set @echo off rem set JAVA_HOME=C:\ManageEngine\ServiceDesk\jre call .\setcommonenv.bat UPDATEMANAGER cd .. if NOT EXIST %JAVA_HOME%\bin\java.exe echo "Please set the JAVA_HOME parameter in" %0 if NOT EXIST %JAVA_HOME%\bin\java.exe goto FINISH set PATH=%PATH%;.\lib\native set CLASSPATH=.\lib\AdventNetUpdateManagerInstaller.jar;.\server\default\lib\jtds-1.2.jar set
Ability for Change Requesters to move back to "Planning" or "Submission"
Hi Guys, Our organisation will shortly be making the switch to a newer version of SD+ and as part of the configuration I have been asked to investigate whether it is possible for a change to be put back to "Planning" or "Submission" stages by the Change Requester once its at "Approval". Currently Change Requesters have to ask the Change Managers to do this for them on their behalf which can be cumbersome. So for example if a Change Requester creates a CR and completes the Submission and Planing
Where SD Plus stores private MD5 key? How it is protected?
Hi, dear! Where SD Plus stores MD5 private key for encryption of passwords are stored in 'aaapasswords' table of 'servicedesk' database? How this key is protected from information security threats? Thank you!
Error when create request with pendent state.
Hi, When we open a new incident using a customized or pendent state, the data are discarded and are sent to requests screen with a blank error message. I'm using the v. 9219. Someone is going through it ?
Requester close a Request.
Hi, It would be good if a requester can close their own request. If the problem is resolved on its own or they have figured it out.
Question regarding Servlet API
Greetings, I am new to Service Desk Plus. I have a question regarding the Servlet API, is there any guide or tutorial for implementing it? Cheers!
Systemd service unit for OpManager
Hi, this is the systemd service unit that we're using with OpManager. It would be nice if ManageEngine included a startup/shutdown script with systemd like we're in 2016 (maybe also with some least privilege - who needs to exec as root?!) Anyway - this goes in /etc/systemd/system/opmanager.service [Unit] Description=OpManager After=syslog.target network.target [Service] Type=simple User=root WorkingDirectory=/opt/ManageEngine/OpManager/bin ExecStart=/opt/ManageEngine/OpManager/bin/StartOpManagerServer.sh
Writing a script to automate replies from manage engine.
Hi, Our organisation has recently requested new statuses be set up for service requests other then the standard request statuses. they have also requested that we have automatic emails sent to users explaining the status change when the status is updated. i have the script pretty much working except for one little problem. The Argument or variable i was using to cheat in their email address isn't working how I hoped. rather then pulling in the requester's email address it adds the email address of
Service desk fails to start after updating ADManager
We run both the service desk and ADManager from the same virtual server...after updating ADManager to the latest version, I now get this error in my event logs, and Service Desk will not launch: pg_ctl: another server might be running; trying to start server anyway I am not familiar enough with PostgreSQL to troubleshoot this. Suggestions?
Create Request without user name and password of technician in servlet
Hi Dears I want to use servlet API to create request in SDP. in this module i have to send user name and password of technicians in clear mode and this is not secure. how i can use it secure without sending password clearly? Thanx
Folder Permissions for User, Directory Depth
Hello; My company is currently evaluating the software for SOX requirements. I was curious to see if there was any configuration available for directory depth. say I wanted to go only a few levels deep from a certain directory like E:\libs. Is there any way to do this? Thank you.
Directory Depth, User Access to Folders report
Hello; My company is currently evaluating ADManager plus. We like the reporting for SOX requirements but were wondering about customization. When I search a directory for users, I cannot find a place to configure directory depth. Say I wanted to move 2 levels past a directory called C:\ABC. Is this option available? Thank you.
Netflow Analyzer does not start
Hi, My netflow analyzer instance stop suddenly, when I try to star its fails: Running ManageEngine NetFlow Analyzer... wrapper | --> Wrapper Started as Console wrapper | Java Service Wrapper Professional Edition 64-bit 3.5.15 wrapper | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. wrapper | http://wrapper.tanukisoftware.com wrapper | Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine NetFlow Analyzer 9 wrapper | wrapper | Launching a JVM... jvm 1 | WrapperManager:
Creating a workflow for ICMP monitoring. Need help.
Hello, My OpManager version is 12.1. I am trying to create a behavior concerning ICMP availabilty. Currently, within OpManager 12.1, you can not alter the behavior of availability monitoring (ICMP monitoring). 1 miss poll is notification, 3 is warning, and 5 is critical. I am attempting to use workflows to go around this restriction. The desired behavior is as such. If a poll is missed, there is a delay, after that delay Opmanager will try to ping the device again. If usuccessful, there will be
Update 92073 awful Filters
Hello After update to 92073 Filter works very bad. 1. Filtering tool inconvenient to compare with previous! More actions required. Click to FILTER button, click to + , choose criteria (it was EQUAL by default) . 2. Chrome 51 (last patch) click to APPLY freezing page 3. IE11 and Chrome - Choosing "Value" window - works incorrect for items in list. It's jump to TOP when I try to choose item from bottom. Cache is cleared. Tried in Private mode. Dmitry
Agent with permissions for 1 business group logs in and only has access to another business group
Only fix is to disable login and enter new login. Happening with an agent every day now another.
Emails sent from company lotus notes being routed to wrong business group
Luckily this not happening with external customers. Employee sends email with correct email address however it changes and routes to different business group. They do not always go to same business group either. What can we do?
Unified Agent software deployment
OK then. I created a package for a new software we are using for our laptops. It is called Bluecoat Unified Agent. I modified the MSI installer using InstEd. I tested the install on my PC (using the /quitet and /norestart) and it worked without showing anything on screen. I setup an install for this package on Desktop Central and attempted to install it on some of our laptop and I get "Fatal error during installation." on all of them. Any idea what could be causing this? I created 2 packages, one
File folder operation configuration needs "deployment settings" option
Really all configurations should have the deployment settings option available (example: custom scripts configurations need it too) We need to push a a file to a directory that wont exist until after our software deployment configuration runs with the deployments settings set between 12 - 3am Easy I thought.. I'll just set my file folder operation to run between 3 - 6am except I dont have the option to pick a deployment policy in the file folder operation configuration. That is really inconvenient!
Not able to access the Analytics URL from the network
Hi Team, I have installed the Manageengine Servicedesk Plus and Analytics Plus on the same system.I am able to access the Service desk plus URL from the network but not able to access the Analytics Plus URL from the network. I am able to telnet the 8443 (Analytics Plus) TCP port from the network but URL is not working. It will be very helpful if anyone can help me to fix this. Servicedesk Plus URL: https://<domainname> Analytics Plus URL: https://<domainname>:8443 With Regards Atul Aggarwal
ServiceDesk Plus 9221 Released
Dear Users, SDP 9221 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9221 : SD-63530 : Unable to create a Request with "On Hold" status through web form. In an environment where the default Request Template is set with status as "On Hold", then the creation of Request gets failed and eventually mail fetching gets stopped. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Where to find info on SDF-#s and SD-#s?
I'm working through a test plan for upgrading our system to the current version and I like to look at the original issue in the forum where an item was reported. I can't always find it, so I looked here: https://creator.zoho.com/servicedeskplus/sdp-known-issues/# It seems that many items aren't on this list. Especially a lot of requests we have pending for our company. Does anyone know where to find a status update on Feature/Issue requests? Thank you! SDF-46506 The feature to automatically close
How can I monitor SNMP tables?
Hi, OpManager build 12100. I have a number of machines I need to monitor. They have various configurations for hardware parameters, eg. Chassis Fans stats. For a single machine, the stats are ordered like this (via smpwalk): F5-BIGIP-SYSTEM-MIB::sysChassisFanNumber.0 = INTEGER: 4 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.1 = INTEGER: 1 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.2 = INTEGER: 2 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.3 = INTEGER: 3 F5-BIGIP-SYSTEM-MIB::sysChassisFanIndex.4 = INTEGER: 4
two ports 8080 and 8081
after updating to 9220 9212 with the system began to work on two ports 8080 and 8081. How to fix the error. Thank you
Due date settings don't take into account while the call is with the customer, is that intentional?
Hi SC, We are looking to put some SLA's in place where the Due Date, which I understand is created when the call initially comes in and have seen in the help how this takes the appropriate SLA to configure this. We have an SLA where the response and a resolve times are based around the status , Critical, Minor etc. The have a couple of problems which you might be able to help me work round. One is that the Due date is assigned when the request comes in, if this is assigned as Critical and we change
Unable to delete SNMP monitor
Under the 12100 build I can't find an option to delete a few SNMP custom monitors that I created with a testing purpose. I'm not trying to remove the monitor-template association, I need to delete the custom monitor from the list. As you can see from the screenshot, under "Configuration", "Monitors", "Performance Monitor" there's no way to delete the custom-defined ones (the two "F5 device" ones). By the way, there's also no options to easily search them: there are hundreds, a search function should
Specifics of Incident vs. request in the interface
There seems to be a really muddy definition of Incident vs Requests (and the ways they are defined) in the interface. Tickets are defined as 'Incidents' in the technician interface but defined as 'Requests' when shown in the self service portal? Seems that any 'incident template' created that is set to 'show to requester' is identified as a 'Request' in the portal, even if it is technically an incident. With or without a service category I don't mind changing our workflows to fit what SDP allows
Notification to requester only for specified groups
We are using ServiceDesk for different groups. Now I need notify the requester with email on every change of the ticket. But this email-notification should only be sent for specified groups, because not all groups want to inform the requester. Do you have a solution for this?
Edit Functions in Technicians Roles
Hi, Is there a way to disable the edit function that you can change everything including the description of the request while keeping the function of merge request, stop timer and assigning technicians. Basically we don't want the technician to has access to change the details of the request except when they need to put it on hold, merge or assigning to different technicians. Whenever I enable these functions it allows the request to be edited to the point of everything can be change. Thanks
Requester User Groups
Hi Dears Is there any way to set a combo box to be shown for requesters to list which User Groups he/she is assigned? now i have to search that user in my all user groups to edit/add/delete his/her. Thanx a lot
Schedule import of CIs
Is it possible to schedule an import of CIs with ServiceDesk Plus? We have an inventory system from which we can export data to a CSV file but we'd like to schedule an import of this file in SDP. Thanks.
Members of Groups report not working correctly
We run a scheduled report to list the members of all the groups in a particular OU. We have noticed however that the report is not listing the members of the groups correctly. For instance we have one user that is a member of a group which we can see in AD but the report is not showing this user as a member of that group. Is this a bug or an issue somewhere else? We are on build 6.3.8.6380 of AD Manager Plus
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