Custom View Not Working Properly
I've created a custom view to show all open calls. I want to see anything that shows open, resolved or on-hold. In the custom view, I have a group specified, along with a subject filter. The next filter is Request Status - I've tried 'not contains' set to closed to 'contains' set to onhold,open,resolved. No matter what I choose, the view is only showing the calls with request status of Open.
Any suggestions on how to get this filter to work?