ideas on programmatically adding embedded picture to description area
We are trying to come up with a way to add a floor plan map (with room numbers) to the description area of a request, based on a custom dropdown value. For instance, if we had two drop downs on a request, one labeled "Location", then a child dropdown based on the location value called "Room number". So depending upon the Location value, could I then embed inline, a png or jpg or svg file into the description area? This way, if someone printed out the work order, or just by looking at the request, they could read the room number and apply it to the pasted inline map of the building/location.
We had a homemade version of this on our previous helpdesk, but we cannot do that in this system since we do not have full access to write custom html in places other than what we do. But the criteria would be, that the building/location map follow the request where ever it went, and the only place i can see that happening is inside the description area. If we could host each location map somewhere local on the manageengine host, could we then via javascript/form rules paste the img inline to this area?