We have been using SDP for some years now without the "SMS the technician" feature because we find that the email notifications are going to the same devices and have all the detail we want.  I was looking on the help pages and forums for instructions on how to enable SMS so I could test it to see if it can be a more effective option for notifications but do not see any instructions on how to set it up.  I have entered the mobile number SMS email ID according to the carrier's instructions, but it fails.  Is there more under the hood that needs to be set up?

Gratefully,

Jeff Wenta