Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be resolved status with mandetory tech assign. how to do this?

Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be resolved status with mandetory tech assign. how to do this?

Hi,

I want Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be "resolved" status with mandatory tech assign. how to do this


i.e 

status                                          mandatory tech assign

closed but unresolved                                 NO
Resolved                                                   Yes
Closed                                                       Yes



How can I do this?

MDSDP 9.0  9048 

PGSQL


Mohammad Golam Rabbany
Proud Customer of MESDP

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