Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be resolved status with mandetory tech assign. how to do this?
Hi,
I want Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be "resolved" status with mandatory tech assign. how to do this
i.e
status mandatory tech assign
closed but unresolved NO
Resolved Yes
Closed Yes
How can I do this?
MDSDP 9.0 9048
PGSQL
Mohammad Golam Rabbany
Proud Customer of MESDP
New to ADSelfService Plus?