Incident Template
We have an incident template that gets triggered (via Business Rules) when a member of our HR department sends an email on new hire's and terminations and the user who sends the email is the only one that would be notified when a service ticket has been created. Now they would like to have the same notification sent to various individuals in upper management when a ticket is created. I would like to know if it's possible to send email notifications from this particular template.
Any help would be greatly appreciated.
Thank you,
Ralph C.