Hi,

I've just deployed ManageEngine's ADSelfService and noticed that the account unlock feature doesn't appear to work.  I've gone through the steps of enrollment then went on to lock the account, go through the unlock account feature, get a confirmation that my account is unlocked but when I look in Active Directory, the account's properties still indicate the account is locked.

Can someone let me know what is the best way to troubleshoot this?  I can see the unlock request logged in the dashboard but the account is not unlocked.

Thanks.