Preventive Maintenance & Business Rules
Hi,
We have a Preventive Maintenance task that runs Mon-Fri. When we have bank holidays the ticket is not breached for the SLA, but still sits there for us to action. Is there any way to create a rule that says , if a request meeting a certain criteria on a certain day , then it is closed ?
I've looked the Business Rules :
Category is <Category x> Set to <Closed> is fine, but can a data be referenced, even if it means scripting or having a field autofill (Bank holiday Y/N) to reference ?
We have our bank holidays in our system, happy to do it manually.
Any creative ideas would be great :-)
A
We have a Preventive Maintenance task that runs Mon-Fri. When we have bank holidays the ticket is not breached for the SLA, but still sits there for us to action. Is there any way to create a rule that says , if a request meeting a certain criteria on a certain day , then it is closed ?
I've looked the Business Rules :
Category is <Category x> Set to <Closed> is fine, but can a data be referenced, even if it means scripting or having a field autofill (Bank holiday Y/N) to reference ?
We have our bank holidays in our system, happy to do it manually.
Any creative ideas would be great :-)
A