Hy there,

i reset the password of the "Administrator" profile succesfully with the following instruction and set a new Password as well.

https://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13

But the Login with the admin user always failed.

There is no other Admin with same name in the AD which was imported.

Please let me know how i can fix this problem.

thx in andvance.