Hi,

I created a technician but I can't see him. He is active because he can manage tickets (reply, close). I would like to add a new role but I can't. If he try to create this technician again, the message is :

"Login with same name already exists. Please provide a different value."

Have you got the same issue and have you a solution ? I don't want to delete and create again the technician because all tickets he has closed will be blank for the field technician.

Regards

Sylvain