SLA's not working
Hi,
I've added 4 new SLA's that are governed by the Priority field of a ticket. When tickets are created they don't seem to take this SLA, instead they take another SLA for 100 Days for our Projects. I've checked this and there are no conditions for this SLA. Does the fact this has no conditions means it takes presidence over the new ones ? I've played around with this on our test system and the solution is the delete the 100 Day SLA but we may need this on our Live system!
Q: Should we add the SLA's the the Default Site instead ?
Q: Is there any other workaround ?
A
I've added 4 new SLA's that are governed by the Priority field of a ticket. When tickets are created they don't seem to take this SLA, instead they take another SLA for 100 Days for our Projects. I've checked this and there are no conditions for this SLA. Does the fact this has no conditions means it takes presidence over the new ones ? I've played around with this on our test system and the solution is the delete the 100 Day SLA but we may need this on our Live system!
Q: Should we add the SLA's the the Default Site instead ?
Q: Is there any other workaround ?
A