Duplicate Email Tickets Solution?
We're extraordinarily interested in this product. I've seen a number of posts about duplicate tickets created by way of email replies. I also understand a fix/feature had been in the works. Is there a status on this? I cannot tell if it was ever resolved.
Alternatively, has anyone thought of a workaround of some sort such a preventive maintenance to merge tickets or something (if this system is even capable of that)?
I've also considered if this was implemented on-premise then technically a few scheduled SQL queries might could clear it up depending on how the database is structured.
Thanks for your thoughts!