Ticket Age and Idle Time
It would be great to be able to see the age and idle time of a ticket within ME SDP.
Age = Days since created date
Age = Days since created date
Idle = Days since last update
To get this I currently need to export the data into excel to calculate it using '=today()-cell-refernece'.
The created and last modified dates are of course useful but does not have the same impact as the raw number.