We have some requestors as part of our CAB. When they get a notification to recommend a change, they cannot view the change because they are not a Technician that has permission to view changes. They get the "You are not authorized to view change module and details" message
What do I need to configure so a normal Requestor who is part of a CAB can look at the changes they are listed on?
Here is the email template that we use. You will notice we do have the $approvalLink
The following change request was sent to you for your review and approval.
Change ID: $ChangeID
Title: $Title
Scheduled Start Time: $ScheduledStartTime
Scheduled End Time: $ScheduledEndTime
Change Author: $Submitter
Technician: $Technician
Change Link: $ChangeLink
Click here to view Change details $ApprovalLink
I thought this used to work!
Thanks,