I understand that I can require a group be selected on a template but I have run into an issue where technicians are assigning tickets to other people and not choosing a group. This is problematic because if that individual is out of the office, nobody else is aware of the ticket and it can fall between the cracks. It is also difficult for a supervisor to manage the queue if they are unaware of all of the tickets assigned to their group.

Is there a configuration option where I can require that a group be selected?

Thanks!