Notification to customer
When any of our customer sends mail, it did not receive notification of new ticket, but when that ticket updated, or assigned, or resolved, message sent successfully. Only problem with first notification message. What to do. Below checkbox already checked for this. Please help.
| Contact Notifications | ||
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Send Self-service login details | Customize template |
| Acknowledge Contact by Email | ||
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When a new request is received | Customize template |
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On receipt of the email reply | Customize template |
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When the request is updated | Customize template |
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When the request is closed | Customize template |
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When he/she provides an update to a request from the customer portal | Customize template |
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When a request is resolved | Customize template |
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When the request is onhold | Customize template |
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When a request is assigned to Support Rep | Customize template |