Our ServiceDesk+ is been hosted on the cloud and we are able to access it on our internal network but our admins are having issues adding accounts to our organisation.  When we use it on our computer, we fill out the form and click save and add account option but the web page just keeps loading or it times out.

When we jump onto our cloud domain and access the service directly and try to do the same option of adding the account it just keeps loading as well.  Is it a firewall issue or can we add it manually to configure file?

Regards.

Nathan