I use a lot and really really like the keyboard shortcuts.

But I don't like how "r" (Reply) works, as it replies the first letter, not the latest. Usually you want to reply to the last conversation, not the initial letter.. so this "r" should open Reply for the last letter. Could you fix it? :)

P.S. In order not to create additional topic, could you add additional shortcuts? I would be grateful for "Move request" to another Unit (in Request details actions), for "Close" (putting Status to Close) and for quickly switching to "Reports" tab.