Additional custom fields

Additional custom fields

Hello,

More and more support teams are starting to use SDP. Because of that we are running short of additional custom fields for incidents. Is there a way to breach the limit of  24 character / 8 numeric / 8 date-time / 8 decimal fields?

For service requests, we managed to have a work-around by setting up more service categories than initially planned (since every service category has its own set of additional fields) but the inconvenience is that we need to configure some fields multiple times (since the limitation for the common service request additional fields is the same as for the incident additional fields). Is there another way of dealing with the limitation?

Best regards,
Demetrius


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