I have been tasked by my Manager with getting asset barcode scanning up and running for our ServiceDesk Plus.

The USB barcode scanner itself seem to be working fine, but I am getting an error message when proceeding to the second step.

Here's a link to the error that I am getting;
http://www.iforce.co.nz/View.aspx?i=pzufvso4.so4.jpg

This is the IMEI number for the iPhone, which populates when I scan the barcode on the back of the box, and the error appears when I click the 'Add Assets' button.

Is there something obvious that I am doing wrong? Is there any barcode support troubleshooting documentation that you could direct me to please?

Would appreciate some advice! 

Many thanks
Chris