Period Password Exports
HI As a Privileged Admin account, I need to be able to periodically export ALL stored credentials to an encrypted offline html file for a DR type scenario. To achieve this, I've played around with setting up a dynamic resource group which should capture
High availability connection failing after 5 minutes
High availability showing not connected after 5 minutes of services starting. Shows as alive before showing not connected. Error in the PMP0 log on the secondary server rubyrep process error: Exception caught: no connection to 'right' database| Going
Unable to fethc accounts
When trying to discover accounts on a Windows Domain server I get the error 'Unable to fetch accounts' (1) Device unreachable (2) Insufficient privileges to fetch accounts. The server can reach the remote server via DNS name and the windows service is running with Domain admin privileges. I'm finding it difficult to follow the prerequisites found at the link below as I'm using V9 and the instructions don't appear to be the same, I'm not able to select 'Administrator Account' as the Domain admin.
Procedure for using Windows Domain Agents
Recently we have a requirement to use the Windows Domain Agent for certain domains we want to manage. Is there a procedure on how to use/setup Windows Domain Agent resources? I don't understand if I need to put the agent on each domain controller.
Password Validation not working certain account on WindowsDomain using agents.
We have several DMZ areas that we must use Windows Domain Agents to manage our domains. Performing password changes of any of the WindowsDomain accounts seems to work fine. The problem is the Password Validation doesn't work for accounts that aren't
Can files in the patch folder under the PMP install directory be removed?
We've had PMP since version 6.0. Over the years of upgrading PMP the "Patch" folder seems to store all the patches that we've ever applied and has grown to 5GB in size with over 43,000 files in it. Normally this isn't a problem, but before each upgrade
Password Manager Pro new build 12004
Hi, Password Manager Pro 12004 has been released and is now available for download. This is a minor release that includes a set of customer reported issues. For more details, please see our Release Notes of this upgrade pack (build 12004). How to Upgrade
Can I customize Email notifications on reports and alerts ??
Hi PMP, Is there a way I can customize the Email notifications on reports and alerts? I knew that we can customize the email templates in User Management, Password Management and General Admission, but what I wanted to check is the email notifications
PMP upgrade failed From 11300 to 12000
Password Manager Pro upgrade failed from From 11300 / 11301 to 12000 Attached are the log files. I have also raised a support ticket #7620790
Sharing resources/accounts with password plain text view grant
Hello. A few days ago I asked support if there was a solution for me to have a "password user" that is able to use and see the plain text passwords for some resources, and only use the passwords for some other resources without plain text view. Basically
Issue with PMP server startup on Windows 10
Hi, I've installed PMP on my Windows 10 machine. The "Password Manager Pro" service is started successfully but the problem is the taskbar icon still showing "stopped" or when starting from the taskbar icon the state stays in "Starting" status and it
Migrating PMP between MS SQL servers
Good morning, I put in a support request but haven't heard back, so I figured I would post here as well in case anybody has some info: My organization has an old instance of Password Manager Pro that's running in a cluster of VMs that we're trying to phase out and migrate to Azure. The instance is running build 9601 of PMP with an MS SQL server database as its backend. We want to move the SQL database into an Azure SQL server as well. Based on reading other support threads in the forums, it seems
PostgresSQL server failing to start after updating keystore in server.xml with new certificate
I installed PMP on a fresh Windows 2012 R2 server. During configuration, I was confused by the "installed as a service" references in the documentation and was concerned that I had not installed it properly. So I uninstalled it and tried to reinstall it. The uninstall process had not deleted the original install folder. I tried to delete the folder but it was in use. I suspected the postgressql database but didn't check for certain. After rebooting I was able to install PMP again. I'm not sure
Long Delay Starting PMP
We have had this issue, if you reboot the server or stop and restart the PMP service, sometimes it would take 10+ minutes to get PMP to load into a browser to the login page. It looks as if PMP is not working but then suddenly it will load. After we updated
The server is unwilling to process the request
Hello, May I know, why I am getting this "The server is unwilling to process the request" when I tried to do Remote password reset / Periodic password reset, PMP are setup to sync in AD. Tried also a bulk reset it was successful in one user and got
Add a vCenter resource on PMP
Hi, I would like to add a vCenter resource on PMP. When connecting to a vCenter via SSH, by default it lands on the Shell appliance and not classic bash shell. Is it possible on PMP to access a vCenter without making the Bash shell the default shell for
Finding Key Files in PMP
Hello we created a custom "Account Additional Fields" column called KEY FILE under the "File" option so that we could store small text files with accounts. (Admin > Account Additional Fields > File) We then created a Resource Type called PGP KEY (Admin
Upgrading from 11100 - 12003
Hi, I am looking to upgrade our PMP setup from version 11100 to 12003, can I do this in 1 jump? Or do I need to do it in stages i.e. 11100 – 11200, then 11200 – 11300, then 11300 – 12000 and finally the 12003 release? Many thanks Alex
PMP - Migrating to new server.
Hi all, Just wondering if any one knows of a procedure to migrate to a PMP installation to another server. I'm decommissioning an old server and would like to install it on a new one. I've done a clean install and restored the backup, but have not been able to logon with usernames/passwords used in the old installation. Any help would be great. Thanks - Rick
Discover Resources in specific OU
Hello I'm new to Password Manager Pro and have still lots to learn. However this is something I don't find a solution for. I want to to test Discover Resources. So I want only to discover one OU with a limited amount of objects. When I click Fetch Groups
Password Manager Pro on Linux migration with no UI.
I have a PMP running 10500 that won't update to 11000. I decided to install a new copy of 10500, restore the database, and then upgrade to 11000. My problem is that after creating the backup, copying both the backup and key file to the new machine,
vnc connection
Hi. I am trying to configure the VNC connection in PassWordManager. When I am in the "Connections" tab and I try to make the VNC connection to the computer, the window opens but closes in seconds. Only the following appears in the log: "Retrieved by VNC
Password Manager Pro new build 12003
Hi, Password Manager Pro 12003 has been released and is now available for download. This is a minor release that includes an enhancement and a set of bug fixes. For more details, please see our Release Notes of this upgrade pack (build 12003). How to
Password Manager Pro (PMP) - installation, license
1) For the Password Manager Pro (PMP) option, can this account management application be installed on the same server as ServiceDesk Plus? 2) In this link, https://www.manageengine.com/products/passwordmanagerpro/help/installation.html#licensing, it mentions
Logon to RDS Server in a collection with PMP
Hi, Can PMP be integrated with RDS farms? I have a specific use case, I need to connect to a particular RDS server but by default we are redirected to the less loaded one automatically. In order not to be redirected for administration purposes, we use
Unable to Start PMP Service
Hello! I've gotten the following error when trying to start the PMP service: "The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or
Support of Internet Explorer
Hello, I have installed on the new Server Windows 2016 the last Version of PMP. And can't open the PMP URL over Internet Explorer. You can only see in IE "Initializing Web Client..." The Chrom, Firefox and Edge working fine. Can you explain this behavior
[Security advisory for CVE-2021-44525] Authentication bypass vulnerability in ManageEngine Password Manager Pro
Hi there, The security advisory addresses an authentication bypass vulnerability identified in the product, ManageEngine Password Manager Pro versions up to 12001 [CVE-2021-44525].Given the severity of this vulnerability, we strongly urge all customers
Google Secure LDAP
We use Google Workspace as our source of truth for users. Is there any plan for Google Secure LDAP to work with Password Manager Pro? https://support.google.com/a/answer/9048516
Global Exclude
Hi, Is it possible to do a global exclude of an account using a wildcard? For example all our devices have a local account named sophosxxxxxxxxxx which I'd like to exclude from reports, dashboards etc. I know I can create dynamic groups that filter
cant login to pmp from firefox chorom plugin
hi I can login to my account from webpanel of pmp But I cant login from browsers plugin. my user name and password is correct but show me "Invalid username/password" error message. please help me.
Last Login Date
I have inherited administration responsibilities for Password Manager Pro and discovered that a large number of accounts are for accounts which are out of compliance. I would like to know if anyone is aware of a way to get a report of the last time the
Access Denied. Account locked by admin - PMP
I cannot login to PMP console and getting the error message . See attached file.
Personal passwords on mobile app
Hi, I just started testing this software before proposing for purchase but I'm stuck in my testing. I have successfully deployed it and integrate it with AD, but when a user, or even an admin puts some passwords in their Personal folder (using the web
Passwords do not rotate
The objective of the client is to create domain accounts on the machines that are administrators of the final resource but that do not have privileges and that are rotated, in this way if a problem occurs they can always go to the domain controller and
[Resource Access] prompt for domain credentials when logged using AzureAD
HI, I don't know if its in your roadmap, but it would be great if it was possible to type the domain credentials during the windows remote session. I'm using AzureAD authentication for my users login but they can't open a remote session with any credentials.
Add Terraform to CICD
Does anyone know if there are plans to add Terraform to the list of CI/CD plugins? Thanks
Remote connection error
Any one know why I might be getting this error when trying to make a remote connection to a linux machine.
Web session record feature request
Hi! Do you have in you roadmap a feature like this: to record a web-session (like configuration from web-interface for Cisco 300-series switches)? Maybe - in some kind of buil-in browser?
Certificate Expiry Notification Doesn't Work Properly
In the SSL certificate section, we keep getting notified by email that a server SSL cert is about to expire even though the certificate for the server has been updated. It keeps showing the wrong cert in the mail. We have removed and rescanned the server
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