Worklog Display
Dear Team, We have recently upgraded service desk from 9305 to 9326. Earlier when we entered a list of items in the worklog it was displayed as a list, however, after the upgrade it seems to be converting lists to paragraphs. This makes it harder to read.
Problem editing GPO
Hello, I am just editing a GPO through ADManager and getting the error I am sending you attached. Could you please help us on this matter?
Non-existent app updates
The Android ME MDM app constantly lists updates for a some of our apps. If a user tries to update the app they are told that no updates are available. All of the apps have the most recent version approved in the Play Store. The affected apps are: Skype for Business Google PDF Viewer Google Docs Gmail Google Sheets Google Chrome This does not affect functionality but it does generate questions from users about their phone not updating properly.
Data Truncated error during Migration to MSSQL from MYSQL
Hello we are migrating from MYSQL to MSSQL and when trying to restore the database to MSSQL we are getting the following error Restoring process started.Deleting previous .sql files if any Is Partial Restore Eligible : true Is Partial Restore : true Partial Restore Initiated. Deleting failure table... Error Tables : wordmap,wordoccurrences AuditRecord OperationAuditRecord AuditOperProperty AuditResultProperty AuditResourceProp AaaAccSession AaaAccSessionProp AaaAccHttpSession AaaAccSessionAudit RecentItems
unable to start service desk
originally i had an issue where the import from active directory was not working. I found on the support site to edit file general-securityaccess and add null to the line after restarting the service desk it no longer worked. I put the file back to original settings and same issue i then thought by upgrading to the latest version might resolve the issue but i still have the same issue please could someone help? i have tried all the support ideas i can find on here and its not working. i have tried
[SOLVED] Update Failed - Service Pack Already Installed
I had an issue installing the v10 SP1 update. IT essentially killed my installation, I have rolled back and recovered my data, I am now trying to install the udate again and I am now getting the error "Service Pack is already installed" I am currently running 10021.
Create a request through API with Powershell
Hello! I'm trying to create a script to create a ticket automatically and am just testing it out to figure out how this API call works. I have some working API calls to get tickets, but this one seems to be giving me trouble in passing the input_data over. I'm currently doing it over the url (encoded) with an example. I've also tried sending it over the -body parameter in Invoke-WebRequest, but that was also not working properly. Am I passing the input data over incorrectly or am I just missing something
Deploying a transformation with a patch
I'm trying to deploy windows 1903 to my encrypted laptops, but I need to include a transformation with it. Is that possible?
[SOLVED] Unable to assign backup technicians
Hello, Since updating to the latest build (10511) I am unable to assign backup technicians for periods of leave. The 'Save' operation (1) always gives the error "Failed to save the values" (2): Anybody else on this version having similar issues? Thanks, Martyn
Update Service Desk to 10511 stuck at Applying DB Level Changes
Host details: Windows Server 2008 R2 SP1 up to date SQL Express 10.50.4000.0 Updating from 10508 I did the process as always and get stucked here I dont see any relevant activity on the system Any ideas?
LDAP Sync deactivate users
Since upgrade to build 9700 we have an problem with the LDAP sync (OpenLDAP), the most users (not all) are deactivated after the synchronisastion. Log with an user is deactivated after sync: [00:00:02:281]|[05-30-2018]|[com.adventnet.passtrix.utils.LDAPImport]|[FINEST]|[694]: dobjFromCurrentSync : <WritableDataObject> <Tables> [Ptrx_UserDetails, AaaContactInfo, AaaUser, Ptrx_AaaContactInfo, Ptrx_LDAPUsers, AaaUserContactInfo] </Tables> <JoinsInDO> </JoinsInDO> <Operations> <INSERT><Ptrx_UserDetails_PK
ServiceDesk Plus Professional - Custom categories are not included in reports and widgets
We recently expanded the list of categories to better represent the work we perform. The new categories and subcategories are not available in the reports wizard, only the original default categories are. What must be done to make the new active categories available to the reports wizard? Your Version: 10.5 Build 10511 Latest Version: 10.5 Build 10511 License Type: Registered Version Product Edition: Professional
Total Category & Sub category Excel report or Grid view output from application
Hello Support Team, Is there any way can we export the all categories and sub categories created in ME through power shell or sql Query to a csv or grid view output. We are using service desk plus 10012. please help me, Thanks Subrata Pradhan Mob- 9874562570
New Install ADSSP - Sorry,the page you requested was not found. Back | Sign Out
I have a brand new install of ADSSP. There is nothing else installed on the server. I have managed to get it to load, and install it as a service. When i try to load the console on the server or remotely the page authorization.do shows the error Sorry,the page you requested was not found. Back | Sign Out. Most of the fixes i have seen for this related to builds from 6+ years ago and I am not sure if the steps still work, But if they do, i added 8443 as an SSL handler and it gave me a protocol error.
Unknown Error. Code : -2145124329
Unknown Error. Code : -2145124329 I got this error code while deplying a Micrisoft Patch (Patch ID : 26143). Desktop central version 10.0.422 There is no information about this error code. Can anyone please assist? Thank you Mohammad Ezzi
Unable to generate the report,
Once I try to run any report link from reports section I am getting below error. Please suggest. Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace : net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. Invalid escape sequence (valid ones are \b \t \n \f \r \" \' \\ ) value
Patch Scan timeouts only on systems with 'WinBuildVer:18362 - Windows Server version 1903'
Hi Team, I'm just setting up a new installation of DescktopCentral 10.0.430, everything works fine excluding for Patch Scans on any Windows system running 'Windows Server version 1903 Datacenter Semi-Annual Channel (core installation) Edition (x64)' or 'Windows Server version 1903 Standard Semi-Annual Channel (core installation) Edition (x64)' both being Windows Build#18362 . All systems are on the local LAN subnet. I have followed all your tips for the timeout issue, UNC, LocalAccountTokenFilterPolicy, UAC,
NCM Plugin Fail Backup TFTP No route to host
Hello, I'm trying to configure backup with NCM during testing credential fail with this error copy startup-config tftp://<OPManager server IP>/2_ConfigFile.txt vrf default Trying to connect to tftp server...... TFTP put operation failed:No route to host the error is because in this switch vrf is not configured with default name but with "custom" name. where can I change it? Is it possible to have different "custom" name based on device?
Static IP for wifi profiles
Hi there, I'm trying to push out a wifi profile to some Android tablets, which is just a simple WPA2-PSK network. The Android device gets the profile and authenticating to the wifi network works fine but for some reason it's getting set with a static IP in the 192.168.1.0/24 range (192.168.1.100) when I want DHCP so the device gets an IP automatically. I can't see settings in the profile that let me define IP settings for a given wifi network. Has anyone else had this issue and know a work around?
Migration problems and support requests closed.
Good morning, Since a few months ago, the updates of Service Desk Plus give many problems, finally we have to open case to solve it. We want to migrate the system to a new platform, as we have been on an old server for 8 years, which update after update may be causing these problems. When performing the migration and restoring the database, the application on the new platform fails to start. We open a ticket to get support and without getting an answer you close it again and again. Please, if
ADManager Plus Usability \ Features
Do anyone have any other concerns on ADManger Plus like me... - When delegating OU's to specific technician, tech logs in tool only displays Computers etc, Users etc... - Failover \ High Availability is not properly implemented - Lot of usability issues in UI - Role Based OU delegation in single user and group modifications - So far none of my upgrades have been successful, and I am keep getting multiple patches, Simultaneously new patches creating new issues
Upgrading to 10500 fails (not gettimezone problem)
I have SD+ version 10017 running on ubuntu x64. In my first try in upgrading it i have had error which were resolved by solution presented in this topic: https://pitstop.manageengine.com/portal/community/topic/upgrading-postgresql-completed-extracting-15-completed-error-occured-while-migrating-postgres-database But i have faced with another error after that: ... Upgrading PostgreSQL from 9.2.4 to 10.5 Migrating data 16% Completed [/] Error occured while migrating postgres
NodeJS Updates not deployed
Hi, our environment contains 4 machines running NodeJS 10.x but DesktopCentral seems to not recognize NodeJS is installed on these systems because updates to NodeJS don't apear in missing patches view.
$SenderName variable does not work in canned responses
The $SenderName field is available to be inserted into Canned Responses but when you reply to a ticket and insert a canned response the $SenderName variable shows up as 'NULL' in the email.
Resolution submitted by : System
HI if I send mail my Request add Resolution submitted by : System
Falla en el envio de correo a los tecnicos cuando se ingresa una solicitud
Estimados, Cuando un usuario ingresa una solicitud no se esta enviando el correo de notificando a los tecnicos. El servidor SMTP esta correctamente configurado porque están funcionando las notificaciones cuando se asigna un ticket, o enviado una respuesta desde el sistema. Estas son las reglas de notificación en las solicitudes configurada para los técnicos: Agradecería el apoyo. saludos.
2 Virtual interface, force tcp communiction only to one
I would like to show you an environment/configuration question I have PMP and OPManager in HA installed, this is the environment: 1 VM PMP 1 VM OPmanager 1 physical Machine with PMP and OpManager installed Physical machine have 2 virtual interface with different ip and different VLAN. 1 VLAN for PMP and 1 VLAN for OPManager Is it possible to configure OPManager run on physical Machine to have TCP Communication and listening port only to one of those virtual interface?
SSO not working
We are trying to setup Active directory Pass-through authentication (SSO) http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100009.html . However, it does not seem to be working. We still see the login screen(Same result in IE, Chrome or firefox) see that the computer account has been created in database and Active directory-> Computers. More info : We had customized the login page. But we put the default page back without change. Our custom logo still appears despite resetting
The latest update for Windows Defender (1.299.2640.0) - Download Success but checksum failed
Got an issue this morning with the latest update for Windows Defender (1.299.2640.0) Patch ID 400009 "Download Success but checksum failed" on workstations. Checking the patch, it says it failed to download, "Download blocked by firewall/antivirus. Enable firewall configuration or exclude antivirus to allow download", however there is a 400009-mpam-fe file in the store of 110 MB size. I've tried deleting and re-downloading but this hasn't helped. I've checked the firewall and antivirus, this is not
[SOLVED] Technician accounts changed
Dear Community / Support, We have been using Servicedesk system for 2 years. 2 weeks ago, we make a mistake, we would like to test a function, so make a new user in a Active Directory. This new test user, I promoted to a technician. At this point it works well. I login with that, everything clear, permissions okay, solved tickets number is 0. Perfect. For another process, I had to give the test user an e-mail address to receive email notifications. This is where I made the mistake: since this is
Superseded Patch Removal
Good morning! I am having a problem where superseded patches are showing up I am running PM+, Build Version:10.0.347, and have patches listed under my Missing Patches section that are considered superseded and hence are disabled and greyed out. Due to this, I am unable to select it to Decline Patch and remove it from my list. Can you please advise how to remove superseded patches so they're not considered missing?
[SOLVED]Unable to upgrade 9416 to 9426
All servicedesk process have been stopped. But when updating , 'Please start and stop the servicedesk service once ........' has been shown. I can't upgrade 9416 to 9426. How do I solve this? OS : win2008 R2 64bit
Error when uploading new Apple MDM token
Hello, We are trying to upload our renewed DEP token to ManageEngine Desktop Central for our Apple device management. We have followed all of the required steps (download current token, upload to Apple Business Manager portal, download new token, upload to ManageEngine Desktop Central), and we are getting the attached error message. Thanks.
New self service page
is there any way to hide the user profile picture for all users as well as the manager and reports to fields. We do not use profile pictures and people will just complain that it is blank. We also use the those fields for technical things so they do not always show what users expect.
PDF Viewer
We were happy to read the release notes for 10507 and see the attachment viewer window finally had PDF support; so we updated this week to 10510. In chrome though, it doesn't seem to work and the readme doesn't have much for details. From what I understand, chrome has a built-in viewer, so how do I get this to work?
Stop response due by date with workflow
Greetings everyone, I am using service desk plus on Demand and I was wondering, if there is any possibility to stop the response due by date using the workflow. We send automatic mails out of the workflow by going through it. Normally a mail sent out of a ticket will stop the due date, however the same does not go with mails sent by the system out of the workflow. Is there any possibility to achieve this or to for example stop the response due date with a ticket-state? Thank you very much!
Installing on fresh Debian 10 (64 Bit) VM fails
Hello everyone, I was trying to setup a new installation of HelpDesk Plus, but the Installers stop with following code: =============================================================================== Pgsql Err Msg ------------- Problem in Initializing Postgres !!.. Kindly check logs... PRESS <ENTER> TO ACCEPT THE FOLLOWING (OK): So my question, where are the logs and what could be the issue? Thanks for every help! Cheers, Stephan
Error while upgrading
Hello, I'm trying to upgrade our servicedesk application from 10.0, 10013 to SP1 and i'm getting the following error: 13-aug-2019 14:25:50 [com.adventnet.servicedesk.updatemgr.util.SDPatchValidatorUtil] [INFO] : Going to execute the SQL :: [select t1.TABLE_NAME as LOCALTABLE, c1.COLUMN_NAME as LOCALCOLUMN, t2.TABLE_NAME AS REFTABLE, c2.COLUMN_NAME AS REFCOLUMN, FKColumnDefinition.FK_CONSTRAINT_ID from FKColumnDefinition inner join ColumnDetails c1 on FKColumnDefinition.FK_LOCAL_COL_ID=c1.COLUMN_ID
Powershell Script issue
Alright, I give up. I've been working on it a couple days now and I still can't get it working. Hopefully someone can tell me what I'm doing wrong. Let me start by saying I am not at all interested in setting up Python on my server. I'm sure it's wonderful, but I've already got my hands full and I can't afford to put Python on my to do list. So, I'm trying to set up adding an approval and sending the mail via Powershell script as a Custom Trigger. My SD install in on prem, and version 10.5 (build
AC manager character show ? ? ? ?
Dear Team, I User the SupportCenter Plus version is 8.1 (build number 8113) And here is my issue: 1． I type the Chinese user name in AC manager, but show the character ? ? ? ? while I saved. 2． How can I alert the contact while the request is closed by SMS? How can I resolved? Thanks!
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