Greetings everyone,

I am using service desk plus on Demand and I was wondering, if there is any possibility to stop the response due by date using the workflow. We send automatic mails out of the workflow by going through it. Normally a mail sent out of a ticket will stop the due date, however the same does not go with mails sent by the system out of the workflow. Is there any possibility to achieve this or to for example stop the response due date with a ticket-state?

Thank you very much!