Alright, I give up.  I've been working on it a couple days now and I still can't get it working.  Hopefully someone can tell me what I'm doing wrong.

Let me start by saying I am not at all interested in setting up Python on my server.  I'm sure it's wonderful, but I've already got my hands full and I can't afford to put Python on my to do list.

So, I'm trying to set up adding an approval and sending the mail via Powershell script as a Custom Trigger.  My SD install in on prem, and version 10.5 (build 10506).

There's good news here.  The custom trigger itself is working.  It looks like this:

I know that the powershell script does in fact run, because I added some code to send myself an email with the ticket number as a test, and while that code is in the script, I get an email with the ticket number.  I can also look at any of the requests which meet the trigger criteria and I see this in the history:

This is where the good news ends.  The things I ask it to do are not working.  For the purposes of just making it work, I've dummied up some JSON that I believe has all the correct sections.  It looks like this:

1. Formatted JSON Data
   
   {  
   

       "operation" : [  
   

           {  
   

               "INPUT_DATA" : [  
   

                   {  
   

                       "StageOne" : [  
   

                           "somebody@somewhere.com"
   

                       ]
   

                   }
   

               ] ,
   

               "OPERATIONNAME" : "ADD_APPROVAL_STAGE" ,
   

               "send_immediately" : "True"
   

           }
   

       ] ,
   

       "message" : "Approver added" ,
   

       "result" : "success"
   

   }
   

Here is the script itself:

1. 
   
2. param (
   
3.     $json = "none"
   
4.     
   
5.  )
   
6. 
   
7. $jsondata = Get-Content $json -Encoding UTF8   #Encode if necessary
   
8. 
   
9. 
   
10. $appdata = @"
    
11. {  
    
12.    "operation":[  
    
13.       {  
    
14.          "INPUT_DATA":[  
    
15.             {  
    
16.                "StageOne":[  
    
17.                   "someone@somewhere.com"
    
18.                ]
    
19.             }
    
20.          ],
    
21.          "OPERATIONNAME":"ADD_APPROVAL_STAGE",
    
22.          "send_immediately":"True"
    
23.       }
    
24.    ],
    
25.    "message":"Approver added",
    
26.    "result":"success"
    
27. }
    
28. "@
    
29. 
    
30. 
    
31. return $appdata
    

Yes, I do refresh the ticket before I assume no approvals have been added.  Likewise, I make sure that the approvers email is valid and that they are not receiving anything.

The incoming JSON data is good, as I have used it while testing to get the ticket number emailed to myself.

What on earth am I missing here?