AC manager character show ? ? ? ?

AC manager character show ? ? ? ?

Dear Team,

 

I User the SupportCenter Plus version is 8.1 (build number 8113)

And here is my issue:

1. I type the Chinese user name in AC manager, but show the character ? ? ? ? while I saved.

2. How can I alert the contact while the request is closed by SMS?

 

How can I resolved? Thanks!

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