Moving ServiceDesk Plus from Windows Server 2012 to Server 2019- Restore fails, Fresh install Service won't start- multiple issues
I'm not sure if others have experienced this but I've been trying to move our ServiceDesk Server from Server 2012 to Server 2019 and after trying every possible method to tackle this- starting from the absolute half baked instructions on moving it which
How to see timesheet approval data by permission scope
Hi, I want to use the Timesheet feature in my organization. We have defined multiple support groups. Each support group can only view their own requests. We want to give the group leader to access approve the timesheet. Unfortunately, I find out everyone
can't answer in the request
Hello. Can't answer in the request. In the web version, can't reply to the request. The answer button becomes inactive and the answer does not go away. version: 11.2 Сборка 11203
The users site number is not always determined
The user is tied to the site. In the condition for the linked site number, the action should be performed (I turn on the alert with the display of the site number). However, the site number is not always determined (I see it in the alert). Version 11.1
ServiceDesk Plus Failed integrating with OpManager
Notification in Opmanager: Failed to update ServiceDeskPlus settings.. Unexpected response from server. Please check if provided server details (or) global proxy configuration is valid. I have been trying to resolve this issue for a few days, including
Email command Not Updating
I am attempting to configure Email Commands before going live, I have two custom fields, one called Tracking and one for Return Tracking for tracking#s of replacement equipment to be RMA'd. The subject command is set to @SDP@, I opened a test ticket and replied to an email to my test requester with the fields to be auto updated in the ticket from the email. @@Tracking=1111@@ @@Return Tracking=1234@@ After sending the reply, the ticket did not update those fields. I am sure I am doing something wrong
PC Hang Issue
We are seeing an issue with our PCs where the computer will hang when Desktop Central deploys updates. The machine will slow and then hang to the point of being unusable. We must reboot the machine, at which point it blue screens. Then several more reboots
Fatal stop of data collection ... (DataEngine XNode?)
On the Windows 2019 x64 server, ADAudit Plus (Product Version: 6.0.7, Build No: 6071) is installed using the built-in PostgreSQL database (10.3). This version was raised by patches: 5.3.0, 6.6.0, 7.1.0 (7.1.0 installed after a crash, - the problem was
Problem with installation of new ssl certificate
Hello there, I have a problem with the installation of a new SSL certificate to my ADselfservice system. Details below: csr has been generated via web tool (Admin-connection- Generate Certificate) Csr sent to CA authority - DigiCert DigiCert sent me two
INVALID_CSRF error during reset password
Hi, When I want to reset password in web page, I get this error: INVALID_CSRF_TOKEN ADSSP version: v6.0.05 DB: MS SQL I attached my screenshot. What should I do? Thanks for helping
Automated Definitions update not working
Hi, I'm testing PMP 10.0.604. I've set up automated deployment for Windows Defender definitions and added 2 computers to receive this automated update. PMP shows that both are "sucessfully updated". However, checking manually, one is updated with latest
Default Desktop Central Agent Icon is different
When first installed Desktop Central the agent icon was this: I was branding DC with our logo, and I was not happy with the way it looked so I selected to "Restore Defaults". The issue is that the default icon is now this: How can I get the original
Inline images missing from Solutions after 11.2 update
Hello, After updating to version 11200 (from 11139), many of our older Solutions have 'lost' their inline images. A broken image icon is displayed instead. I can still find the images stored on the server under the following folder: \ManageEngine\ServiceDesk\inlineimages\Solution\x
Run.bat returns an error
When trying to initiate run.bat and prompted for User Type (Evaluation User) and click Finish, I receive this message: Invalid License File The Details button show this: ERROR CODE : 517 Please contact ZOHO Corporation 4900 Hopyard Road, Suite 310
Asset Scanning not working due Timeout in agent communication.
Currently I facing issue which it's for most devices Error : Timeout in agent communication. Currently the number of license for users are 1000 and 926 are failed during last scan which I check some round devices with exact device I found most of them
PMP Build 11000 - AD Authentication in null domain
Hi Guys Has anyone hit this problem with PMP when a user is trying to log in with AD Authentication? We're currently hitting it with 1 user. All others are able to login fine so far anyway. When they try log in they just get the Username/Password incorrect
Secure Gateway Server - New security hotfix available
Hi everyone Just a heads-up for those who use the Secure Gateway Server. A new build is available (90087). According to the release notes it addresses high-severity vulnerabilities (see https://pitstop.manageengine.com/portal/en/community/topic/secure-gateway-server-updates-released).
Sync Config
Hi, I am having an issue of synching a startup and running config on one of my devices, and also i noticed it's device template is labeled as a switch instead of router, i am unable to change it since i can't get a router template from the drop down.
Unable to add custom asset by barcode scanning
We are trying to make something like consumables management (yes, we know that this feature is in roadmap, but we need it NOW). Added custom product type: Cartridges (type -- Component) Trying to add Cartridge via /BarcodeScanAction.do?method=vendorBarcode
Agent Wake Up not working
I have pushed agent installation task from the DC admin console & it is failed. as DC admin we used normal domain account. After that i have added that account to the target machine (agent install machine) administrator group. then installation was successful.
Request Custom Function does not work
Hi I am trying to use a Request Custom Function to change request_type and Mode on created Request. Using this code but when I test execute nothing happend and no error. requestObj.put("request_type", {"name":"Incident","id":"1"}); requestObj.put("mode",
Zoho Auth Token sync error
Hello.. attempting to setup a connection to Zoho reporting however when I obtain and Zoho AT I receive the error message.. Then after click on the HERE link on above screen I receive then the next screen message
$SurveyLink error (user:port)
While im going to use servey email, the satisfied & unsatisfied choice link is broken. instead of "https://nameserver/$SurveyLink" when clicked it became "https://username_server:port/$SurveyLink"
AD360 High Availability missing functionality
Hi AD360 Team, The following AD360 documents released/provided by ManageEngine were referred: To setup HA for AD360: High˜ Availability Configuration Guide (manageengine.com) To setup AD360 as Reverse Proxy: Using AD360 as a reverse proxy server (manageengine.com)
Mail / SMS Server Settings
new to the product and in process setting up. Configuring the Mail settings using an external SMTP sever that requires SSL connection. Use same config on our backup software to alert me of backup status. Each time I enter the credentials and click save
Build 11103 Password change issue
Just upgraded to build 11103. While attempting to do a manual password change on a remote server with an agent, I was told the password change was successful but, in fact, the password was only changed on the PMP database, not on the remote server.
Restoring mysql data to postgres fail
HI, I am getting below error while restoring from backup. Can anyone please help on this? Regards. Hasan ********************************************************************************* You chose to open this file: C:\ManageEngine\backup\backup_mysql_9200_fullbackup_05_06_2021_12_22\backup_mysql_9200_fullbackup_05_06_2021_12_22_part_1.data
Unable to disable TLSv1.0 and TLSv1.1
Is it possible to disable TLSv1.0 and TLSv1.1 - these have been flagged to me by a security audit as being non-compliant. I have been able to edit the httpd-ssl.conf to fix this issue temporarily but updates overwrite this and sometimes cause the DC service to not load correctly on the server. I've seen on another ticket that you have the option to switch off these protocols if you don't have 7/2008 clients (we have 2012R2/10) but cannot find the option. Any help would be highly appreciated!
Problem with update from 11143 to 11200
Hi, guys When I try to update from 11143 to 11200 the proces freezes to 6% and not continues. If it helps - It is attached updatemgrlog0.txt
Request closed or resolved
Can we get request status to resolved from an email conversation added. The scenario is we receive task complete email from vendors and the same is added in request ,the email description is fixed can we change the ticket status to resolved once we receive
New Integration "Actionable messages in Outlook" does not work as per the documentation.
Hello All, I am trying to integrate the new feature incorporated with new ServiceDesk Plus standard edition application that is : Actionable messages in Outlook". I have followed the document https://help.servicedeskplus.com/outlook-actionable-messages
Desktop Central integration with Jira Service Desk Cloud
When trying to enable the Desktop Central jira app, I get to the 'Associate User' screen, There are no users to associate and so I cannot continue. Any ideas?
MS SQL Missing from Add/Discover in Applications Manager
We recently installed App Manager and while looking to add our SQL Servers: MS SQL/SQL Server is not an option in the list. Are we missing something? Should we be adding via a different method in Applications Manager?
Not accessebile through ip:port
I have installed service desk plus on my computer the standard version but can only log in on the local host. I can't seem to login from another PC using ip address: port number.
After Update to 11202 we not able to add Approval person in Change
Good Day Before this version 11202 we was able to select CAB users for approve change For right now in this page: Approval Appears message: No Approvals Levels Configurated and there is no single button to add this Levels How to add levels now ?
Reports not working: MSDP 11.1 Build 11135 on Centos 7
Hello, cannot generate custom reports or any reports at all. Here is error from serverout0.txt when triggering report generation: [09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser|
Workstation asset assignment not correct
Version: 11.1.0 Build 11130 Desktop Central is being used to scan workstations and ServiceDesk is using the APi integration to bring the asset inventory into the SDP CMDB. When looking at the asset details, the hostname and ip address for the asset are
Allow Access-Control-Allow-Origin for Custom Menu
Hi, I want to create a custom pop-up menu for create issue in our issue tracker (Not JIRA). I need to call APi by javascript library like axios, but unfortunately I get error "Allow Access-Control-Allow-Origin". I see this post and follow this instruction
[SDF-90799] HOW: see only MY requests and UNASSIGNED
good day. how can i access UNASSIGNED tickets? I would like to see only MY requests and UNASSIGNED
API V3 - Unable to query requests
Hi, we're trying to get all requests based on certain criteria via the V3 API web services. I can successfully query it using PostMan but not C#. PostMan allows to export code for various languages, including RestSharp which uses C# and .NET. I've also
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