Patch Management Exclusions showing as Failed.
I have updated my automatic patch deployment jobs to run separately for my remote office sites. I have noticed for the last week that my exclusions are showing as failures. I exclude the servers and update those manually at least for now.Why do they show as failed instead of not applicable. Ed
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server
hello I have this problem email FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password. - The Telnet responds to the server email and port - The passworld and email configuracion is OK Product Name : ManageEngine ServiceDesk Plus 9.1 License Type : Trial Version License ID : Customer ID : Product Edition : Enterprise Number of Technician Logins : Purchased: 5 (Used: 5)
Reply template bug
When adding a new reply template everything looks normal and the window with the template variables appear. If I hit save and add new, the template variable window disappears. I have attached two screenshots. One with the template variable window and one without. Build 8314, SQL 2012, Firefox 41.0.2
Request Catalog templates missing
Dear all, I have a very strange issue. My service catalog templates for hardware purchase request are missing after changing name of the support groups. Is this a known issue? How can I get my missing templates back? I hope I don't have to recreate them from scratch and that they are hidden somewhere. Thanks for your support. Regards, H
Build 9113 - Login screen appears in upper left corner of browser
Since we did the upgrade to 9113 our login screen appears in the upper left corner of browser. How do I fix this so it appears in the center as before? Also how do I remove the Product Overview button once logged in on the main screen.
Categories Incorrect in Mobile App
I'm using the Android mobile app (version 1.4) and on requests I'm seeing incorrect category, subcategory, and Item. I'm also unable to change them from the mobile app. When I make the change and save it, they revert back. Example is attached. Categories, Subcategories and Items were imported from a spread sheet.
CPU MONITORING - WMI
We have several hundred servers that we monitor cpu, memory, drives, etc. In the CPU Utilization we have many different thresholds set for intervals and consecutive times entered. Our most important servers are schedule for 1 minute intervals 5 consecutive times. We have never been able to see a stable timing for cpu's. It posts at 3 minutes, 5 minutes, 2 minutes, etc. Has anyone run into this type of problem. I have tested with 5 minute intervals, 1 consecutive time, and I still receive varying
WMI not monitoring correctly as per parameters set for the server
We have 500+ servers that we manage. We have set up monitors for CPU, MEMORY, DRIVES, ETC. In reviewing the timings on the CPU monitors by WMI, we have found that it does not monitor correctly for the time and interval parameters we have entered. We also have set up SNMP for the CPU and find that it keeps perfect time for the testing that we are running. Since we monitor most servers with WMI monitors, why can't that monitoring system keep the timings as well as SNMP monitors. We have been
pc outside of network failed to scan due to Error says distribution server not reachable
Computer is not being scanned during scheduled scan. Error says distribution server not reachable. This computer location is outside our network and it is in default remote office group that is set for direct communication. computer also was not patched during scheduled deployment.
HTTPS error
Is there a way to update DE's self-signed certificate? I am getting the error on Chrome and Firefox and it does not allow me to bypass: SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) In the meantime, how do I disable SSL?
PROBLEMS WITH LOAD MIB
THIS ERROR PRESENTS Se ha producido un error al analizar sintácticamente MIB El error es : Could not parse the file ./mibs/TRUSTEDX-MIB The error occured at the line no: 118 ,column: 9An additional comma may present in the SEQUENCE construct.
Time spent by Tech report - seems incorrect
I have ran a custom 'Tech time spent' report, but it assigns time to another technician's total time spent when time is spent on that technicians ticket by a different technician?? e.g. John Smith works on Joe Bloggs ticket and Joe Bloggs has that time added to his total time spent, when this should really go against John Smith's time spent total. Can this be fixed please?
Cannot Find Additional Fields to Delete
Hi all, When I go to create a new Incident Template, it is showing an additional field called "Item" as following: Then when I go to "Incident - Additional Fields", to delete this field called "Item", I cannot find it... What can I do to delete this Additional Field? Thanks, Camila F.
Issues with the Scheduled Downtimer
Hello, We've scheduled downtime for maintenance purposes and yet are still getting alerts. When checking the audit report it's showing: 19 Oct 2015 12:26:41 PM MDT Test - downtime scheduler failed admin Downtime scheduler Any help would be greatly appreciated. Thank you. Rob
Patch Tuesday Office Update Error
I am seeing a lot of machines report failure for Patch ID 102090 MSWU-1587 Remarks OfficeUpdateError:Patch already installed. Also the same problem with Patch ID 102091 Bulletin ID MSWU -1587 Remarks OfficeUpdateError:No product installed for the contained patch. I thought if the patch didn't apply then it would not try to install or if it was already installed it would not try to install. Has anyone else experienced the same problem? Ed
Sending notification failed
I am able to send email to internal users but while sending to external it shows "Sending notification failed". I've attached support file. Please help
Outgoing mail Error
Hello
I have a problem when you close an application and sending response to brand me an error which is " Failed to send notification "
Any outgoing mail is sent .
I enclose details of outgoing mail.
If you need some other information I provide warmly .
Thank you Thank you Server Name / IP Address: outlook.office365.com Server Name / IP Address alternative: Your name: EPOS Support Reply address: soporte@epos.mx Type email: SMTPS TLS Enabled: No Port: 587 Requires Authentication: If Username:
Problem with apostrophes in user names?
Just checking if this is a known issue or something odd with our set up. We have found in AD Manager Plus that we are unable to open the properties for any users who have an apostrophe in their surname (eg o'brien). The users come up in the search results and their name appears as a link as normal but clicking on it does nothing. This seems to be across IE 10 & 11, Chrome & Firefox. I don't believe this was an issue until the last update was done fairly recently to 6.3.0 Build 6310 because we have
Search results paging fails
If I search the forums and get back more than one page of results, clicking the Next button results in a page with no more results, but the Info icon and the message, "No record found for catalog task" Thank you, Geordon
set cursor into requester name field when creating a new request
Hello When creating a new incident, the cursor directly jumps into the description field. This is annoying, as you have to click into the 'requester name' field in order to enter the requester Some versions ago (i think it was in 8.0) , when creating a new incident, the active field was the requester name and you could immediatly enter the requester name. Can I configure the system to set cursor in requester name field when creating a request? Thanks in advance Best regards, Marc
Notify technician of SLA expiry/escalation
Hello, We have configured the escalations of the priorities, but they are not sending any email to the ticket owner or any manually set technician. All SLA based mail escalations : is enabled The version of Manage Engine ServiceDesk Plus currently installed is Build 9111 Can someone help me? Thanks
Agent not upgraded to 1.0.20
Hi, We're using SD plus 9.1 build 9111 (the latest). After updating, it said that there is newer agent version 1.0.20. So we try to upgrade our installed agent to the latest, either using direct upgrade from the workstation list or directly to the PC. But, the problem is the agent version not updated at all. Some agent I checked, the version still 1.0.19. All upgrade failed, no 1.0.20 agent found. I have submit ticket to support mail on Oct 4, but no response yet until now... Thank you...
Agent on windows XP SP3 home - dcappcontrol.exe is crashing
Hi, I have agent 9.1.82.W installed on a windows XP SP3 home machine. The machine keeps getting the following error: dcappcontrol.exe has encountered a problem and needs to close. We are sorry for the inconvenience. Does anyone knows how to correct this? Thanks, Roy
Task dependencies not refreshing
Hi, After creating tasks ans change the order of them in the task dependencies tab those task are not in order like in the task section.
Problem with scheduler
Hello We're using ME SDP MSP 8.3 version (build 8313) We have a problem with scheduler. It does not appear for all technition accounts. (Screen enclosed below) We were performing only normal configuration. Besides this issue, everything is working fine. Thanks in advance Michal
OpManager linking to ServiceDeskPlus
Hi, I'm trialing OpManager and ServiceDeskPlus and for some reason I am unable to create a notification rule to log a ticket. I have linked OpManager to SDP successfully and it has created a blank ticket, so it should be all ok but for some reason I am unable to create a notification rule. Is there any setting that I need to set on the user account in SDP that OpManager uses to login and create tickets? Cheers
UNC in a File Monitor
Hi I have created a filemonitor (Type: File, Location: Local Server, Filename: \\SomeServer\dir\filname.txt, Do file age check set) But the file statistics don't show any data. I have read access to \\SomeServer\dir\filname.txt Running Build level12300 Regards Jan V
CMDB, assets & solutions problem after upgrade to 9111
Dear forum members and support team, after upgrading from 9100 to 9111 we found out, that CMDB, Assets and Solutions tabs shows nothing (tested in newest Chrome and IE11 browsers). CMDB and Assets hangs in 'Loading...' Solutions tab shows titles, but returns an error if trying to open it. Solutions itself accessible via 'Copy to resolution' button in requests, but we no longer can open it or edit: HTTP Status 500 - type Exception report message description The server encountered an internal error
Asset scan changes product name
Hello, I have a very very frustrating problem with the asset scanning. For example: I have a switch product PowerConnect 6248. I create a new asset under switch with Name\IP\serial number\product name. Then i scan that product and the product name changes to Dell PowerConnect 6248 instead of PowerConnect 6248. Every time i changes that name the asset scan changes it back. I don't want that. why is the asset scan doing that?
Resource import - filtered by IU not working
I've just done a resource import using AD. 1. The documentation is incorrect how to do this has changed, It's now done using a button labelled 'Discover Resources' 2. You should be able to restrict import to a specific OU but when I did this it imports all computers into PMP 3. There does not appear to be a way of stopping the import once it starts 4. Now I have 1000s of computer objects I do not want in PMP It's not clear how to input an OU, logically it should be the full DN but there is a note
Cannot add license to ServiceDesk Plus
Hello. I am trying to add a license to our ServiceDesk Plus Standard version in order to increase the number of technicians but I always get the following error: Please apply a proper license file. To upload the file I received by email, I go to Help -> Licenses Screenshot in attach. I'm trying to add the license with a technician account, not with the default Administrator account, which we deleted after importing the users from Active Directory. My license details are: Your ServiceDesk Plus -
Approval process needs this simple improvement
Approval emails sent from a request could be very useful, if it was not for this particular issue: Even after an approver has used the link to grant/deny an approval request, the link is still valid, and the approver can use the link to revisit the incident and maybe change his mind. Even when the incident is closed! I think that the approval link should be a one-time use, and approver should be forced to call helpdesk to discuss change in decisions, because actions may already have been taken following
Requesters Column Chooser does not show the Requester Additional Fields
When a Requester is selected in a New Incident, the Column Chooser in table setting window of Select Requester window does not show the Requester Additional Fields. This funcionality is available for asset management, and Contract management but not for Requesters. The Requester search utility is not available por Technician Role, except to admin role. I request to be available this funcionality for all technician role. There is a work around to fix these issues? Regards, Javier
unable to deploy image
I installed the Os Deployer software on a server which went fine. I have managed to create an image from a computer. When I want to deploy that image on a new hard drive to a similar computer it will not work. I can boot the computer via PXE boot and boot into the deployer agent but then it gets troublesome, I get the following errors Bericht - 1 (0x340001) : host 'ip adress' failed to deploy - 13 (0x33000D) : operation was cancelled - 3,407,876 (0x740004) : specified session id not found - 0 (0x640000)
Notifications process broken in new API client
We recently just had a problem where a user overwrote a profile that was tied to hundreds of servers using the new OpManager API client. So we lost alerting on individual drives, windows services, processes, etc. The problem is when they went to make a change to the profile they were using the new API. In the Old UI if you went to a server, clicked on notifications and clicked on edit the profile...the profile would list services and drives "specific" to that server. And you were only modifying
Desktop Central Agents
Good Morning, I have a machine - Windows XP SP3 and it currently shows agent version 9.1.40. My current Desktop Central Server is v 9.1.69. I tried to push the agent from the Distribution Server which comes back as successful but the agent never installs. I have also tried to install the agent from the console which fails with error Unable to get the agent status. Operation timed out. Over the last few weeks I have noticed more agents displaying as red which makes me think the machine is off. When
Bug - editing notes with content in <tags> removes ALL content within the tags
Hi, We have Service Desk Plus v9 build 9040, and make extensive use of the Note feature for internal Technician discussion. (usually extracts from our own log files) If you create a Note with content in < > tags (which comes from our own logs), and save it - it's fine. If you then try to edit the same Note - all of the content within the < > tags disappears completely. See the attached image as an example. Please advise, as this is a reasonably significant flaw in the system.
MDM can't apply restriction policy
Hi, I have Desktop Central Server version 9.0.1.43 and ManageEngine MDM version 9.1.25.S installed on android phones. Now I faced with problem during associating profiles with these phones. If I try to use any restriction policy, I have following error: “Error occurred during install restriction policies”. Does anyone knows how to correct this?
Linked Incident Request Control
Currently when you link multiple tickets all pertaining to the same root issue, you can add a resolution to the main incident and SDP gives you the option to apply that resolution to all of the linked incidents. The problem is that when you select the drop down to update the status of the ticket to "resolved" it only changes the current ticket you are viewing and does not update the status of the other linked incidents, so you still have to manually view each of the linked incidents and change their
Not all notifications are working
I have configured the technician to get an email when the requestor sends in a reply - this notification does not work. Please advise Wil
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