12300 Dashboards
What on earth - Dashboards aren't persistent in 12300?! This was one of the main issues that was supposed to be addressed in 12300! "Thanks for the e-mail. The changes made is good for only that browser's session and it doesn't get stored in the DB. The DB level changes will be made only in the next release since it involves some major changes, this was confirmed with my developer."
Requester Sees "Not-Auth" for Certain Requests
Hello, we have a requester who cannot see the Assigned To or Status of certain requests. Instead of the name of the technician or status, it just says "Not-Auth". The requester is an authorized requester and should have the permissions to see this information. Any idea what could be causing this? Let me know if you need more information. Thank you!
Assing Chat Technnician to Request Automatically
Hello, i would like to know if we can assign automatically same the technician that had picked up the chat to the request, in the fact that chat become on a request, because right now the request arrive like unassigned. Thank you in advance. Jacir
Please help about ifindex issue
Dear Netflow Analyzer, I'm using Netflow analyzer application for reporting IN and OUT traffic. So, i can't understand what related to between Interface name (ifindex) on Netflow Analyzer and Fortigate 200B (OS 5.2.x) is. For ex: Based on pictures under attach files, you could show me that with an ifindex15 on Netflow analyzer, so what is interface (name or index) on Fortigate? Please find the attach file for detail and tell me some good information. Thank you.
Import Email aliases for Requesters from Active Directory
Hi, I can't import Requesters with their Email Aliases from Active Directory. Email Aliases for users store in custom field with name proxyAddresses in our AD in multiline format, like: primary@mail.com alias1@mail.com alias2@mail.com alias3@mail.com ... I set "proxyAddresses in "Import Requesters from Active Directory" as value for "E-mail", after import I see only first email alias as Primary Email address for Requester, but field "Alternate E-mail ID(s)" stay empty. I tryed to change multiline
OpManager - Interfaces
Hi, I'm monitorizacing network interfaces and show the data on the table. But, when I want see the chart doesn't show data. Thanks & Regards! A.
Columns in custom reports are not in alphabetical order
Product: Service Desk Plus Version:9323 Module: Reports Decryption of problem: When we creating new custom report using report modele and wizard on step 1 in Available columns they are not sorted in alphabetical order same in step 2, advanced filtering and step 3. It's hard to find something using those long list if you don't know what is proper name. It would be great if you could improve that. It don't look good right now :/
Search showing no results
After upgrading to 9325, I attempt to search for a user in our Asset module and it shows with no results. To clarify, previously it would say "No results found for (insert search term)." Now it just shows a blank page with the top drop downs. I performed the search against myself which i know i have assets assigned to me. Is this a known bug? Is there a work around?
Issue editing a workstation
Does anyone else have this issue. I tried to submit a ticket but no one has responded to the ticket. When you try and edit an asset(Workstation) the "Model" is not retained. This is a required field so if you make a change to the asset it wont let you save it unless you put the model back in. Please see the attached files for an example. This only started on version 9.3 Build 9323. I have upgraded to version 9.3 Build 9324 and it did not fix the issue. Database PSSQL I have cleared the the cache
Error - Couldn't connect to the Client Machine, ADMIN$. Access is denied.
Hi, i was trying to install the GINA/Mac to severals workstations on Windows 10, but everytime i got the error, Couldn't connect to the Client Machine, ADMIN$. Access is denied. i already followed all the suggestion in the trobleshooting guide but nothing works. So what else could i try? Jacir
Update 3200 problem
hello i have problem with update my analytics plus. before update it was ver 3050, while update to ver 3200 application shows error. "error occurred while migrating postgres database" after this it was update from 3050 to 3100, next 3100 to 3140. now we have ver 3140, problem still exist, we cannot update to ver 3200. Can you help me ? Regards Lukasz
Automate Office 365 License Change
My organisation are looking to automate the removal of Inactive User accounts and as a part of this process would like to downgrade the assigned Office 365 license for a period of 30 days before the license is removed completely. Is this possible as I've not been able to find a way to do this without using a custom Powershell script?
Assigning Group/Technician Failed Error
Good afternoon, We are receiving the below error message when trying to assign a request to a technician: We're only seeing this happen with two requests currently. It is already assigned to a support group, but when we select the technician from the drop-down menu we get the error message. Any idea what the issue could be? Thank you!
Unable to save any details on the site.
Hi Team, While i am trying to edit one site and making changes to it and then trying to save the same ,but unfortunately i am getting the below error without the changes been saved. "failure exception while processing the request " _J
Email Configuration & Notification Issues
On-Premise I am able to send a ticket in through email but when I try to reply I get a "Sending Notification Failed". Also, none of the techs get a notification email when a new ticket has been created. Sorry if I sound like a noob but this is my first time setting a ticket system. Help would be appreciated. Is my email settings correct? 1.) I created a email account called itsupport@domain.com 2.) I then created alias it_incoming@domain.com and it_outgoing@domain.com Please see attachment for screenshots,
How to automatically trigger tasks after SR is approved
Hi we have an onboarding and offboarding form with multiple tasks. I have the tasks set to Automatically trigger tasks once service request got approved. Problem is the tasks are being triggered at submission and not waiting for approval. Why is this?
23170 MS17-SEP6 Security Update for Microsoft Office PowerPoint 2007 (KB3213642) trying to install on systems that has 2016 version
We have users with office 365 suite and this patch keeps failing after trying to install itself.. I think logic detection is broken.. please update it DB
Bulk password verification returning INCORRECT information
Hello, I just performed the operation "Find out of Sync Passwords" on a few of my resource groups. Some of the audit logs are showing incorrect information. Passwords are showing as "in sync" for accounts where I KNOW the password in PMP is wrong. In all of these cases, PMP still has the "dummy" password that it recorded when it imported the accounts. For instance, there is a server with the account "Administrator." PMP has the dummy password "Administrator." When I did the bulk password verify,
Windows agent
Hi all I have installed the agent on a windows server 2008 64bit It starts but after a few of seconds it stopped In the application log I have this entry Faulting application name: PMPAgent.exe, version: 0.0.0.0, time stamp: 0x58188108 Faulting module name: PMPAgent.exe, version: 0.0.0.0, time stamp: 0x58188108 Exception code: 0xc0000005 Fault offset: 0x0000000000002462 Faulting process id: 0xd4c Faulting application start time: 0x01d336c583cb3461 Faulting application path: C:\Users\Administrator\Desktop\PMPAgent\PMPAgent.exe
Password Problem
I forgot the password to my school account. Is there any default password or a way i can login without my password
When user reply to request, a new request is created instead of merged into original request
Hello We updated to Servicedesk Plus version 9320 a couple of days ago. And ever since we have gotten at problem. When users reply to requests a new request is created instead of added to the original request. We then have to manually merge the request into the original request. It worked fine before the update. Just to be clear im not talking about closed requests. Anyone experiencing the same problem? Martin
Can't uninstall trial version
How do I uninstall the trial version? The instructions say I can do it via Start >> Programs >> ManageEngine, but I don't have Start >> Programs (it's Windows 7, not XP). And Control Panel doesn't even show it as being installed. It definitely is, though, and starts up every time I reboot. I just want to get rid of it. I asked the support email address, and they just punted and sent me here. Can anyone help?
Community
Community is showing blank in our ServiceDesk's Production site and Test site.
Remote agent connection is very slow
We want to use the remote control through the installation of the agent, but when we make a connection the graphics are updated very slowly. Is it possible to improve this ?? Can the connection parameters be changed to make it more fluid? Thank you.
OpManager 12 and Office365 mail error
I'm trying to configure email settings from OpManager 12 to Exchange Online, but when sent test message, receive: "Mail server authentication failed for smtp.office365.com. Please check the user name and password." Server Name: smtp.office365.com Port: 587 Timeout: 20Sec Login / Password - valid, I can login thru OWA TLS - Enabled Maybe, you can help me with this?
Verify password failed
Hi all, I have solved the problem about the ticket #4206140 upgrading the build version from 9.0 to 9.101 Now I have another problem during the password verification I do the resource discovery and all it's ok, all the accounts are added, but during the password verification I obtain this message Could not verify if the password of account XXXXXXX of resourceXXXX is in sync with the one stored in the PMP repository. I have added at the end of the system.properties file this code windowsverify.netuse=true
Upgrade to to 6.5.9.1 failed
When I try to update to 6.5.9.1 from to 6.5.9.0, I get an error. Database on MSSQL.
CI Types not all shown in Configuration Item Types
Hi We have our laptops under a CI Type called Laptop under Workstation. Laptop does not exist in the list of Configuration Item Types, as the Laptop heading was duplicated at some time then deleted. I think that the duplication of Laptop has forced the non-existent Laptop records to adopt the CI Type of Workstation. Our list of Configuration Item Types is out of kilter with the list shown under CMDB. in CMDB Workstation Windows Workstation Laptop - where our laptop records are with CI Type
Merging Scanned Software Names?
HI, When I update a product with a patch, for example Adobe Acrobat DC, sometimes the display name will change causing a new scanned software to be detected. eg, Adobe Acrobat DC (2005). This causes havoc from scanned software and license agreements. Is it possible to merge old and new scanned data together. Or have alias names for software?
Deleted Tasks
Is there any way to restore deleted tasks? We have a technician that deleted several tasks of other technician. And how can we limit the users who can view certain tasks?
Support reps cannot access BU
I have created 2 new BU's and assigned 7 support reps to the BU's. Now none of the new support reps are able to see their assigned BU. They are contacts in other BU's and they can see these BU's without any problem, this must not change. How can i ensure that the Support Reps can access the required BU's I am on Version: 8.0.0 Build Number 8009
Unable to fetch ccount
Hi all , I add the first resource using discover resource, it's ok but it doesn't import the related accounts When I click on discover account, the error message "unable to fetch accounts" appears In the primary server I run the scripts cscript listuseraccounts.vbs "dnsname of one windows server from which the accounts did not get imported" "domainname\username" "password" and It's work fine Have you any idea? Best regards
Finding Merge Tickets With Search
After upgrading to SDP 9.321, user are not able to do a search and find a merge ticket. In the previous version they could use the search bar and it would find the merged number in the ticket history. Is there a work-around to finding merged tickets? Craig Rice
Support Group without a Site
See below - these are some of the Support Groups we have configured under a Site named "Barcelona - Plaza Europa" If I open up "EU Access Management" there doesn't appear to be a Site associated, even though its listed under this Site. If I edit the Group, it shows as "Default Settings". There is also no way of me correcting this, as this is just static text, and not editable. However, it is not under the Support Groups if I check "Default Settings" All of the other Support Groups under this site
TAB Order on Default Incident Template Changed After Upgrading to 9321
The tab order changed on our default template after the 9321 upgrade. It would be nice if the TAB could be controlled on templates (SDF-40581). Now the cursor jumps from the top of our default template form to the almost the bottom of the incident form. Thanks, Craig Rice
Monitoring computers with dhcp
Hello team. My organization needs to monitor 10 computers that constantly change their ip through DHCP. How can I configure opmanager to monitor by machine name instead of by ip address? Thank you Greetings. Victor
SDP Sync not getting all records
For some reason my SDP sync is running successfully but not getting all the requests. Currently on build 3140 and everything SEEMS to work but my last full day appears to be 9/8 with 2 records from 9/9. I did a manual sync this morning and it completed successfully from SDP's viewpoint at least. Anything else i can check or known issue maybe?
Tool GPO Update and Remote Command
GPO Update and Remote Command Prompt - "Do Group Policy Update" is not running on the remote computer
Printing a Request defaults to 2 pages
Build 9320, just started happening "recently". In a Request, Actions | Print Preview, un-check all except Request Details. preview shown about 1/2 page but shows will print 2 pages. See attached. Anything we can do to change this? Thanks
Tickets not closing due to undetected subcategory
Just upgraded from 9320 to 9323 so I'm not sure where the problem is, but I've got one. Typically, to close a ticket I go to the Resolution panel, enter my info, then set it to Closed when I Save. Now, it will save my Resolution text, but the ticket stays open with a message that says it cannot be closed without a Subcategory. Subcategory is a required field, so the ticket wouldn't be created without it. When I go back to the Request tab, the Status is still Open, even though there is a Subcategory
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