Email Configuration & Notification Issues
On-Premise
I am able to send a ticket in through email but when I try to reply I get a "Sending Notification Failed". Also, none of the techs get a notification email when a new ticket has been created. Sorry if I sound like a noob but this is my first time setting a ticket system. Help would be appreciated.
Is my email settings correct?
1.) I created a email account called itsupport@domain.com
2.) I then created alias it_incoming@domain.com and it_outgoing@domain.com
Please see attachment for screenshots,
I am able to send a ticket in through email but when I try to reply I get a "Sending Notification Failed". Also, none of the techs get a notification email when a new ticket has been created. Sorry if I sound like a noob but this is my first time setting a ticket system. Help would be appreciated.
Is my email settings correct?
1.) I created a email account called itsupport@domain.com
2.) I then created alias it_incoming@domain.com and it_outgoing@domain.com
Please see attachment for screenshots,
Topic Participants
Lee
Ajay kumar K
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